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<![CDATA[*** Tech Support Engineer for Fast Growing Web 2.0 Software Company *** Over 40,000 customers and Fortune 500 companies (including Virgin, Dell, GE and Shell) rely on Interspire solutions to start online stores, launch content-driven web sites, and profit from email marketing. We’re a global leader in ecommerce software for business of all sizes and we're current looking for talented technical support staff who love problem solving and who think differently. We're looking for excellent technical support engineers to provide email and phone-based support to customers from our Austin, Texas office. If you're passionate about PHP, MySQL, Apache, Linux, MTAs, have excellent communication skills and thrive on resolving customer issues, then we need you! Required Skills and Requirements - 5+ years of HTML, CSS and JavaScript experience (expert level) - 3+ years of PHP and MySQL experience (expert level) - 3+ years technical support or customer consulting experience - 2+ years experience with Linux system administration (optional but a plus) - 2+ years experience with Windows system administration (optional but a plus) - Excellent communication skills, both written and phone skills - Strategic thinker with proven problem solving skills, with the ability to work within a team to exceed support goals and objectives - Ability to "go the extra mile" to help customers - Great typing skills - Authorization to work in the U.S. Position Responsibilities: - Provide email and phone-based technical support to customers on a daily basis - Liaise with our development team to report and log bugs - Troubleshoot technical problems remotely using FTP/SSH - Provide a rapid response time to all technical support inquiries - Ability to learn quickly and use your knowledge to solve problems efficiently - Achieve customer satisfaction through fast, accurate replies and fixes to problems - Escalate unresolved issues as required, maintain ownership of issues through to resolution - Solid contributor to the authoring of knowledge base and video tutorials Perks of the Job: - Work with the latest technology every day - Be part of something BIG: we grew 300% last year and our SaaS offering, BigCommerce, is the fastest growing ecommerce platform in the world - Unlimited access to our kitchens, stocked full of sodas, candy and snacks - Work with other smart people - Get in now and be part of our next growth phase in 2010 - Excellent career progression opportunities If you are interested, apply here <a href="http://interspire.catsone.com/careers/index.php?m=portal&a=details&jobOrderID=95545" rel="nofollow">http://interspire.catsone.com/careers/index.php?m=portal&a=details&jobOrderID=95545</a> Location: Austin, Texas Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests. ]]>

<![CDATA[Are you the person people call when their computers malfunction? Do you fix their problems so fast and easily? Do you consider yourself really competent at fixing computers, synching printers and smart phones etc? And do you like working from home? Then, this position may be for you... support.com. (NASDAQ: SPRT) provides online technology services to consumers and small businesses. support.com provides an award-winning customer experience by using an innovative model that combines a cloud-based technology platform with a fully distributed workforce, support.com is defining a new category of technology-enabled services and growing rapidly each year. support.com is seeking self-motivated individuals to provide expert computer and technology assistance . If you are already helping colleagues and family members to install, troubleshoot, and resolve their technical problems, then consider this opportunity! You will be able to apply the knowledge and experience you have gained in this position. To qualify for this Work From Home opportunity you would need: • Your PC with minimum 3 GHz processor and 1 GB RAM with 1280x1024 minimum resolution. Minimum OS of Windows XP SP2 with latest security patches applied. Recommend 17” flat screen monitor or greater. • Broadband connection (1 MB down / 384 kbps up) • Meet the requirements of the job description below Responsibilities: • Perform analysis on customer’s PC and make product or service recommendations • Supply best in class support to direct consumers on all technology support needs • Use company provided tools to troubleshoot and solve customer technology problems • Maintain high level of customer satisfaction with focus on first call resolution • Identification and removal of Malware and Viruses As part of the process of providing best-in-class customer satisfaction for the technology services you will also be required to do the following: • Answer calls and greet customer or partner sales representative • Review ticket in customer service tracking application • Determine scope of issue • Confirm customer agreement to pricing and conditions of service • Manage credit card processing • Handle requests for refunds per company policies • Follow through on warranty requests or open issues • Encourage completion of customer survey • Close the incident within recommended service times • Properly document all support calls • Adhere to quality standards set by company • Provide feedback on tool, process, and business improvements • Represent company in a professional and ethical manner Skills: • Excellent written and oral communication skills, second language a plus • Can communicate technical concepts clearly to customer’s level of understanding • Excellent customer interaction skills • Very good organizational and multitasking skills • Ability to problem solve and resolve problems creatively • Review SOPs (standard operating procedures) and provide feedback and ideas • Ability to type 30 to 40 words per minute Qualifications: • Minimum of 1 to 2 years of related experience Job roles in customer service dealing with consumers • Hardware / Software technical support • Troubleshooting Windows XP platform to registry level • Home networks (wire and wireless) using multiple network technologies such as switches, routers, printer, etc... • Networking technologies TCP/IP, DNS, Firewalls • Internet connectivity using cable, DSL, satellite, dial-up • Consumer/business peripherals – printers, scanners, fax, MP3 players, digital cameras, cellphones, PDAs • Iternet security in areas of virus and spyware • Courses in technology related fields and customer service. MSDST, A+, HDI Support Center Analyst or other relevant certification a plus. Please apply TODAY! <a href="http://corp.support.com/openings?jvi=o61aVfwW,Job" rel="nofollow"> Click here </a> or visit the careers page on our website at www.support.com Emailed Resumes will NOT be accepted! ]]>

<![CDATA[PROCESS ENGINEER (Bilingual)- 1007 Founded in 1996, KoMiCo Technology, Inc. provides complete solutions from parts cleaning and manufacturing to equipment in the Semiconductor and FPD industries. Established in Austin in January of 2007, KTA celebrated the official Grand Opening of the Austin Factory on May 1st, 2007. KoMiCo is currently in need of a Process Engineer for the Austin Factory located in North Austin/Round Rock area. This position reports to the Process Engineering Assistant Manager and will work closely with all levels of staff. This role will support the production and clean room teams and must quickly learn competency in all cleaning and coating operations at this facility. This individual must especially be familiar with all conditions of every process and methods of analysis. This position will be responsible for drafting plans to develop and improve processes, stage experiments, and apply results to production in the form of SOPs, EINs and ECNs upon direction from the relevant Supervisors and Managers. This individual will be responsible for the translation of documents and therefore must be fluent, both verbal and written, in English and Korean languages. This position incumbent will also interface with headquarters in Korea and must be able to communicate effectively both locally and internationally. This role will often serve as live translator as the occasion calls for it. The ideal candidate will be flexible, dependable and adaptable. This individual must be detail-oriented and well-organized. The applicant must understand they will be working in a multi-cultural facility and must be able to interact well with others from various countries and backgrounds. This role must maintain a high level of confidentiality deemed necessary by the position duties. Must be comfortable working in a facility that houses hazardous chemicals and must be able to start in February. Essential Functions and Basic Duties: - Test, document and establish procedures for new products. - Create Standard Operating Procedures (SOPs) for new products. - Carry out research and manage projects for developing or improving processes. - Monitor and troubleshoot processes and process abnormalities. - Address and follow up on customer complaints and requests. - Translation of all report and documentation including KoMiCo HQ material. Physical Requirements and Working Conditions: - Full use of voice, sight, hearing, smell, arms and legs. - Able to navigate stairs and ladders and access confined and tight space areas. - Multiple environments – cleanroom, moderate noise, office, outdoors. - Frequent lifting, pushing and pulling of up to 50 pounds. - Occasional bending and squatting to reach difficult to reach areas. - Exposure to hazardous chemicals (full PPE provided). - Working hours: 9:00am-6:00pm Monday-Friday (C Shift). Education and Required Experience: - REQUIRED fluency in English and Korean. - High School Diploma or GED required. - Minimum four years related experience. - Bachelor’s degree in related field preferred. - 5S skills. - Computer skills – Basic use of Microsoft Windows XP, Excel, Word, and Outlook. - Good troubleshooting, teamwork and communication skills. Benefits include but are not limited to: - Medical, dental, vision, short-term and long-term disability, 401k, life insurance, AFLAC and other benefit programs available. - $10,000 life insurance provided at no charge. - 12 paid holidays per year. - Paid vacation and sick time. Please send your resume to the Human Resource Manager directly via the email address above. Please put requisition #1007 in the subject line of your email message. No recruiters, salespersons or phone calls. EOE ]]>

<![CDATA[The Support Analyst is an entry-level position with growth potential. The ideal candidate is someone who has experience in communicating effectively with individuals from both technical and non-technical backgrounds. The candidate we are seeking is someone who will dive into the 'why' of a problem, be willing to provide status updates and embody a client-focused attitude. In this role, the Support Analyst will assist in daily assessment, investigation and resolution of issues clients report regarding our software. Position Requirements BS in MIS or CIS or computer science Technical background either through real world, internship or through education with experience in help-desk support, and other technical support roles SQL with specific experience in Oracle PL/SQL a plus Microsoft Office Suite Desire to jump into an issue and understand it Ability to balance time between many issues and their related tasks for resolution Willingness to track work progress across issues and clients Experience using web-based applications Please send cover letter and salary requirements with resume ]]>

<![CDATA[Hawkins Personnel Group is currently staffing 20+ Customer Service positions for a 7 week project which will be starting on March 15th and March 25th!! Candidates must have previous Customer Service and some basic Technical Support experience and/or knowledge. Reps will be receiving inbound phone calls from customers who are looking to either Activate, De-Activate or need help troubleshooting a very popular sports website. Must have 24X7 FLEXIBLITY to work and reliable transportation. Training will last for roughly a week and then candidates will be given their permanent schedule for the remainder of the project. Start Date: 03/15 & 03/25 Interviews: ASAP Pay: $10/hr Temp project (7 weeks) Candidates must pass Background Check and Drug Screen. If interested in this project please contact us ASAP to set-up an appointment! (512) 349-9911 Send resumes to austinstaffing@hawkinspersonnel.com ]]>

<![CDATA[Trion World Network is seeking for a Technical Systems Analyst to help manage the infrastructure of a multi-site scalable web environment. The Technical Systems Analyst will be responsible for evaluating IT systems that comprise the web infrastructure of MMO games. This position will help provide operational cohesion between teams involved with the development and support of large-scale web-based services. Ideal candidates will have strong technical, communication, and organizational skills, and will be able to learn and adapt quickly in a fast paced environment. Responsibilities: -Gather, analyze, and report key operational data to teams at all levels of the organization -Provide technical feedback and recommendations to various teams -Develop, manage, and document web-infrastructure-related IT procedures -Document web-infrastructure-related IT systems -Provide web-infrastructure-related IT training -Act as subject-matter expert on web infrastructure to teams throughout the organization Requirements: -Undergraduate degree or 3+ years of related IT experience -Experience with IT systems design, implementation, and best practices -Proficiency with standard and advanced IT concepts, practices, and procedures -Experience with web technologies like web services, e-commerce, portals, and online communities -Solid scripting or programming skills -Solid scripting or programming skills -Proficiency in presentation of technical and business subjects to technical and non-technical audiences -Ability to work in a 24x7 on-call position -Ability to travel up to 6 weeks per year -Very strong interpersonal skills, including conflict resolution and meeting management -Excellent written and verbal communication skills -Excellent problem-solving ability, including innovation, collaboration, analysis, and inductive reasoning -Strong work ethic, attention to detail, and drive to be successful -Strong desire to learn and work with multiple applications, tools and technologies -Ability to work independently with minimal supervision or assistance How do I apply for this position? Send your resume and relevant material to: careers@trionworld.com. Please put first name/last name: Title of position in the subject line of your email. Please note: All job inquiries and résumés submitted to Trion World Network, Inc. will be treated in confidence, provided that Trion World Network, Inc. shall have the right to use the personal information contained therein to contact you and for internal evaluation purposes. ]]>

<![CDATA[Big Commerce, a fast growing software company with offices in Sydney, Austin and London is looking for an ambitious, talented technical support rep to join our technical support team in our Austin office. We were recently rate as teh #1 e-commerce platform according to Top Ten Reviews. You'll be working with a small friendly, fun and talented team helping solve customer issues whilst improving the companies overall customer satisfaction level through improved documents and procedures. You'll receive gratifying feedback from happy customers thanks to the excellent quality of software this company produces. There's ample room for career growth as this fast growing company always prefers to promote 'A players' from within. Ideally, you'll possess these critical techincal and customer service skills: Techincal requirements : 1. Understanding of e-Commerce and web applications. 2. HTML and CSS experience. 3. MySQL and CVS file knowledge Customer service requirements : 1. A passion for taking care of customers. 2. A willingness to be flexible. 3. A work ethic based on dedication to the company and its mission. 4. An eagerness to learn a new business and work your way up. 5. Self-motivation and goal-orientation. 6. Excellent communication skills. 7. A passion and knowledge of technology, software products and the web 8. Fast and accurate typing speed Your role will include: 1. Taking care of customers and solving problems via a high volume of phone and email contact (40+ per day) 2. Develop systems and procedures for improving overall customer satisfaction 3. Communicate potential and existing issues with management team to improve customer satisfaction 4. Discover potential opportunities from customer contact and flag to sales reps 5. Up sell and cross sell additional products and services to existing customers We're looking for someone with at least 12 months experience in customer service and/or technical support with a sound knowledge of the web and web based software products who would describe themselves as ambitious, goal oriented and extremely driven. If you are interested, apply here <a href="http://interspire.catsone.com/careers/index.php?m=portal&a=details&jobOrderID=95545" rel="nofollow">http://interspire.catsone.com/careers/index.php?m=portal&a=details&jobOrderID=95545</a> * Location: Austin, Texas * Principals only. Recruiters, please don't contact this job poster. * Please, no phone calls about this job! * Please do not contact job poster about other services, products or commercial interests. ]]>

<![CDATA[Interspire, a fast growing software company with offices in Sydney, Austin and London is looking for an ambitious, talented customer service rep to join our customer service team in our Austin office. You'll be working with a small friendly, fun and talented team helping solve customer issues whilst improving the companies overall customer satisfaction level through improved documents and procedures. You'll receive gratifying feedback from happy customers thanks to the excellent quality of software this company produces. There's ample room for career growth as this fast growing company always prefers to promote 'A players' from within. Ideally, you'll possess these critical customer service skills: 1. A passion for taking care of customers. 2. A willingness to be flexible. 3. A work ethic based on dedication to the company and its mission. 4. An eagerness to learn a new business and work your way up. 5. Self-motivation and goal-orientation. 6. Persuasive sales skills. 7. Excellent communication skills. 8. Leadership ability. 9. A passion and knowledge of technology, software products and the web 10. Fast and accurate typing speed Your role will include: 1. Taking care of customers and solving problems via a high volume of phone and email contact (40+ per day) 2. Develop systems and procedures for improving overall customer satisfaction 3. Communicate potential and existing issues with management team to improve customer satisfaction 4. Discover potential opportunities from customer contact and flag to sales reps 5. Up sell and cross sell additional products and services to existing customers We're looking for someone with at least 12 months experience in customer service with a sound knowledge of the web and web based software products who would describe themselves as ambitious, goal oriented and extremely driven. If you are interested, apply here <a href="http://interspire.catsone.com/careers/index.php?m=portal&a=details&jobOrderID=95545" rel="nofollow">http://interspire.catsone.com/careers/index.php?m=portal&a=details&jobOrderID=95545</a> ]]>

<![CDATA[The Technical Support Specialist provides technical solutions for customer issues through electronic incident handling ensuring a high level of customer service. The individual will be the first contact for Technology-related Help Desk requests and issues. The specialist will analyze support issues, flow and processes to determine the appropriate support direction. Responsibilities include: • Providing first-level desktop and laptop support for hardware and software for MAC, PC, Conferencing equipment, etc. • Using superior technical, interpersonal, time management, and organizational skills to provide excellent customer service in a fast-paced environment • Installation, moving, adding and any changes relating to the desktop environment • Break / Fix support • Last minute laptop and desktop builds • Managing work load and priorities creating and using trouble tickets with case details for all problems/requests • Escalate customer issues and use accurate channels to speed resolution. Advocate for customers with groups who share responsibility for addressing the customer’s issue Requested • 2- 5 years of experience supporting computer hardware and software including: o Apple Macintosh OS X - MUST HAVE o Adobe CS3 and CS4 including Illustrator, Photoshop, etc. - MUST HAVE o Microsoft Office applications (Word, Excel, PowerPoint, Outlook) o Microsoft Operating Systems (XP/2003/Vista/7) • Experience with any Trouble Ticketing System such as Footprints, Remedy, etc. • Active Directory and account creation and maintenance • LAN/WAN and Remote Access VPN’s • Image creation and distribution using LANDesk OSD • Ability to lift and carry computer equipment up to 50 lbs. • Ability to work flexible shifts Desired • Experience in a Creative or Advertising agency environment • Experience with LANDesk Desktop Management • MSCE, MCDST or MCSA • A+ or Dell Certification Attributes • You have excellent verbal and written communication skills and can communicate with a wide variety of personalities and situations. • You are a highly self-motivated and self-directed person with the ability to work successfully and productively with little or no direct supervision. • You have a high degree of maturity, demonstrated by integrity, loyalty, commitment, flexibility, and decision-making. • You have exceptional organizational skills. • You have excellent customer service skills. • You have the ability to adapt to multiple tasks and changes on a daily bases while paying attention to details. *** Please include your compensation requirement and a detailed cover letter explaining why you are a great fit for this position. Replies without these items will not be considered. ***]]>

<![CDATA[We are looking for entry-level technical support specialists to field customer support requests and to assist with facilities maintenance and monitoring in our 24-hour datacenter in the Austin area. We have one fulltime graveyard shift (Monday thru Friday, 12am - 8am) and one part-time graveyard shift available. (Sat. & Sun. 12am-12pm) Job Duties and Responsibilities • Communicate professionally with customers via e-mail and phone. • Coordinate resources to troubleshoot support issues. • Manage support cases from beginning to end. • Document solutions. • Other duties as assigned. Candidate Requirements • Available to work shifts on a 24-hour schedule. • Available for graveyard (starting at 12a) shifts. • Ability to communicate professionally to customers and management both in verbal and written forms. • Ability to multitask, organize and keep a professional attitude. • Ability to follow processes and procedures. • Candidates must have reliable transportation and a cellular phone. Technical Requirements • 2-5 years experience with a variety of networking, hardware, operating system, and software systems • Experience with typical support center processes, software, and procedures. • Experience with Windows Active Directory a plus If you wish to apply for this technical support specialist position, please do so by following these instructions: 1) Use #NDC007 in your email subject line. 2) Attach your resume in Microsoft Word .doc and Text format. 3) Confirm the shift listed above that you are available for and your availability during business hours (m-f 9-6) for initial training. 4) List three professional references. Resumes not including this will be completely ignored. Term of Service This position is a contract position starting immediately. Compensation: $10/hour - Full and Part time positions available ]]>

<![CDATA[Kinnser Software, a fast-growing, hi-tech health care company, is looking for smart individuals who seek to learn and grow their career while improving the health care system. Position Summary: The Technical Support Analyst position will be part of a growing technical support team that is focused on creating the best possible user experience and delighting Kinnser Software’s customers. The successful candidate will join this critically important team and will utilize a range of technical and interpersonal skills to ensure that clients maximize the value of our services on a daily basis. Position Responsibilities: • Providing support and service for all Kinnser customers (primarily through the help desk/call center) including providing answers to questions, resolutions to problems and general assistance for the day-to-day operations of Kinnser’s services • Supporting Kinnser services to ensure superior quality, good customer references and overall satisfaction with Company's support services by: o Troubleshooting software operational issues and technical issues o Escalating unresolved issues as required, maintaining ownership of issue through resolution • Achieving client satisfaction by: o Ensuring required response time and resolution times are met o Rapid response to support client issues and reporting of bugs/issues and feature requests via appropriate tools o Performing troubleshooting and ad hoc testing o Performing special projects that are required to meet corporate and department objectives Position Skills and Experience: • 1+ year of technical support or related experience, ideally supporting software or web-based products • Strong communication skills and a good sense of humor • Ability to learn quickly and then use that knowledge to solve problems effectively • Strong working knowledge of Microsoft Word and Excel • Ability to say “I don’t know, but I can get that answer for you” and then find the answer for the client • LVN or equivalent experience a PLUS • Home health care, nursing, or health care experience a PLUS Company Description: Kinnser Software, Inc. is the leading web-based software application that improves the lives of patients who are being cared for at home, while improving bottom line results of the home health care agency that provides that care. Kinnser delivers this by enabling users the ability to manage all business/clinical operations and tasks from anywhere with an internet connection. Kinnser Software, Inc. is an Austin-based company that offers competitive compensation, a casual and progressive work environment and is an equal opportunity employer. For more information about the company, please visit www.kinnser.com. To apply for this position, send your cover letter (highly recommended) and resume to resumes@kinnser.com ]]>

<![CDATA[Description Support Engineer Job Type: Full-Time, Salaried with Full Benefits & Stock Options Reports To: International Ops & Support Manager About this position The Technical Support team is responsible for technical support and maintenance of all Bazaarvoice web applications. The Support Engineer role is responsible for a wide variety of integration issues submitted by Bazaarvoice customers. Issues will be assigned and worked to completion, communicating with the customer in every step of the process. Our bar for customer service is very high – candidates must be able to demonstrate effective communication of technical concepts to a variety of audiences. Be prepared for a rigorous interview process. Job Requirements The ideal Support Engineer has experience managing or playing a lead client-facing role in multiple technology integration engagements and meets most or all of the following requirements: Bachelors degree or equivalent experience and certifications <a href="http://www.bazaarvoice.com/culture.html" rel="nofollow">http://www.bazaarvoice.com/culture.html</a>. Know them. Internet/e-commerce industry experience or self-research on it HTML and CSS skills Basic JavaScript knowledge Strong knowledge of SQL and database design concepts Experience with Firefox development tools & debugging XML knowledge strongly preferred –specifically feeds and the ability to understand and troubleshoot APIs Strong client communication skills Experience using version control and issue tracking systems (Salesforce.com experience is a plus) Authorization to work in the U.S. PLEASE APPLY AT: <a href="http://www.jobvite.com/j/?cj=oOBdVfwh&s=Craigslist" rel="nofollow">http://www.jobvite.com/j/?cj=oOBdVfwh&s=Craigslist</a>]]>

<![CDATA[Restaurant Freedom is a restaurant management company that supports concepts such as Texadelphia, Austin Java Cafe, Uncle Billy's and Little Woodrow's along with a few other Austin based concepts. We are a growing company looking for a high energy, self-motivated person to help expand our IT department. The IT Support Specialist is responsible for the following functions of the Company and Clients. This position performs other related duties as assigned. (Related duties as assigned are duties which may not be specifically listed below but are within the general occupational series and responsibility level typically associated with the staff member’s class of work.) • Coordination and execution of new restaurant POS/Back Office/Application installations. • Execution of system wide rollouts - Hardware Installations. • Primary support to the restaurants for non-core Point-of-Sale applications. • Provide escalatory support for open POS Help Desk issues. • Must be able to work a flexible schedule when needed. • Some travel required - must have reliable transporations from location to location in a timely manner • Perform minor physical task (i.e. pc moves, office moves…) • Maintains confidentiality of the information processed and informs supervisor of problems, as necessary. • Must maintain courteous, professional and effective working relationships with staff members at all levels of the organization. • Must be sufficiently adaptable to accept and perform in a timely and effective manner work assignments that are outside the normal (day-to-day) routine. • Must handle in a constructive, non-disruptive manner the multiple business, organization and interpersonal changes or stresses that may exist in the staff member’s work, work processes, dealings with other staff and supervision (provided or received). (Work processes include, but are not limited to, how work is performed, supervised or distributed; how problems are solved; and how decisions are made.) EDUCATION (OR EQUIVALENT EXPERIENCE): • Associate Degree – Computer Information Systems, comparable certifications or related work experience. • 2+ years in customer service environment with dedication to work with end users to solve their related issues, with patience, tact and empathy PROFICIENCIES/EXPERIENCE REQUIRED: • Possess analytical and problem-solving skills, attention to detail, ability to manage multiple assignments simultaneously while meeting deadlines and quality standards. • Experience with Computers Hardware and Software. • Experience with Network Cabling Topologies, Wireless Router, AP Setup. • Experience Microsoft Windows NT/2000/XP/Server 2003 networking and Windows Environment. • Experience with MAC OS Support. • Proficient in hardware troubleshooting and repair. • Full service restaurant experience a plus. • Excellent Problem Solving Skills. • Dedication, Thoroughness and attention to detail a must. • Word, Excel, Outlook, PowerPoint considered a plus. SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED: • Ability to communicate clearly and concisely, present ideas and report facts and other information. • Ability to comprehend consequence of various situations and make appropriate individual(s) aware of these to facilitate decision-making. • Ability to manage his or her own work flow and resolve questions and problems with supervisor. • Ability to work overtime hours. • Working knowledge of PC/word processing. • Good organizing skills and accuracy when working with details under time pressures. • Ability to comprehend simple instructions. • Ability to prepare simple correspondence. • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. • Ability to apply common sense understanding to carry out the instructions furnished. • Ability to understand and follow safety/security practices and all other company policies. • Ability to lift up to 50 lbs. WORKING CONDITIONS: The work is typically performed in an office environment. The noise level in the work environment is usually moderate. The work involves a majority of sitting, bending, stooping, twisting and some minor lifting up to 40 lbs. ]]>

<![CDATA[Staffmark is looking to add an experienced Product Manager for a prominent customer located in North Austin. The person is responsible for providing technical documents and support for all technical questions from our customers, the sales organization and also from our refurbishment center related to ATM systems. The product manager is required to have previous experience with ATM systems. JOB RESPONSIBILITIES: Includes the following (other duties may be assigned): Creating a spare parts database for ATM models installed in the field Develop disassemble, assemble and test instructions for spare parts and systems Set up trainings and train technicians on refurbishment and break down of systems Technical support function for the sales organization, the refurbishment center and field service Set up refurbishment processes with the refurbishment center Demand calculation for refurbished parts Job Requirements REQUIREMENTS: BS in Technical Discipline Previous experience with troubleshooting ATM’s is required Experience in refurbishment of ATM’s and spare parts 5+ yrs experience of servicing ATM’s from different manufactures Experience in leading teams and project teams ·Ability to communicate professionally with people at all levels of the organization and external contacts ·Solid decision making skills ·Team leader, superior motivation and goal setting skills a must PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by the technician to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: While performing the job, may frequently required to stand; walk; sit; use hands and fingers to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear. Will occasionally lift and/or move up to 50 pounds. Specific vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Work Environment: The noise level in the work environment is usually moderate. This position comes with the opportunity to immediately enroll in a full benefits package, including medical, dental, 401(k), holiday and vacation pay. Pay Rate: $75k per year depending on experience If you think you or anyone you know is qualified please submit your resume to austin@staffmark.com and put “Product Manager" in the subject field or call 310-5744. EOE ]]>

<![CDATA[About Us: Founded in 1998, Giganews is a premium Usenet access company located in Austin, TX. With global operations in the United States and the Netherlands, Giganews serves a global customer base of individual subscribers and Internet service providers in over 180 different countries. Giganews is a profitable well established business offering extensive benefits. Responsibilities: • Manage team of Customer Support Representatives • Recruit and hire Customer Support Representatives • Provide “level 2” technical support • Ensure overall customer satisfaction • Track customer support metrics and make suggestions on how to improve overall customer satisfaction Requirements: • Minimum of 2-years experience in a customer support manager role supporting software products preferably over the Internet • Minimum of 4-years experience in a customer support role supporting software products preferably over the Internet • Experience recruiting and hiring staff • Excellent oral and written communication skills • Self motivated, able to work alone or with others • Organized, detail oriented • Knowledge of Usenet a plus ]]>

<![CDATA[TO BE CONSIDERED FOR THIS POSITION PLEASE GO TO WWW.SEARSHOLDINGS.COM/CAREERS/ AND APPLY TO REQUISITION 77265BR JOB TITLE: Manager, Workforce Planning and Analysis JOB DESCRIPTION: The Workforce Planning and Analysis Manager is responsible for effective leadership of the long-range planning team, capacity and scheduling team, global workforce operations team, and unit resource management teams to ensure accurate forecasting, scheduling and real-time interval staffing of Sears and vendor call centers. Effective management and monitoring of these resources ensures that staffing levels are appropriate to meet target service levels and average speed of answer on a half-hourly basis. Works closely with operations teams to identify the key business drivers, both immediate and long-range, and develop strategic and tactical approaches and action plans that ultimately result in a superior customer service experience. RESPONSIBILITIES: Ensure the delivery of yearly, monthly, daily and intra-day call volume, average handle time and staffing forecasts through management of Network Planning & Forecasting Team. Communicate with business leaders to ensure that forecasting, scheduling, staffing and event initiatives are accomplished. Provide direct supervision to the leaders of the Planning & Forecasting Team, Capacity and Scheduling Team, Network Command Center and Center Resource Management. Represent Workforce Planning on on initiatives and ensure that staffing results drive a superior customer experience. Identify, track, and analyze key business drivers and develop appropriate action plans as it relates to agent staffing. Drive consistency and best practices throughout the organization and ensure that proper post-implementation analysis is completed to ensure continuous improvement. Support the annual financial plan development and monthly restatements throughout the year. Perform special assignments as requested. REQUIREMENTS: 5+ years in a workforce planning, analysis, and/or scheduling leadership role. 3+ years call center workforce planning experience. 3+ years supervisory experience. Working knowledge of forecasting, scheduling, adherence and monitoring tools; experience with Aspect eWFM strongly preferred. Clear understanding of call center metrics and performance standards. Working knowledge of call center planning and scheduling methodology. Excellent analytical skills. Experience monitoring call volumes and schedules on a real-time basis to ensure the effective and efficient use of resources. MS Office (including Excel) expertise required. ]]>

<![CDATA[Looking for an entry to mid-level network technician to work in a NOC role supporting VoIP, SIP, and Internet service from a carrier perspective. This position will be responsible for proactively monitoring a carrier VoIP switching platform and customer internet circuits, as well as taking support calls and emails from customers and working trouble tickets to resolution. Strong organizational skills, proficiency in Microsoft Office applications, a high technical aptitude, and critical problem solving skills are all a must. Current students who are majoring in fields that include network technology, information systems, or systems engineering are encouraged to apply. Strong interpersonal skills and a team-oriented personality are also a must. This position also provides room for upward growth with the right candidate. This position will be filled quickly. If this sounds like an interesting opportunity, please send your resume in PDF or Word format, and include a brief introduction of yourself and why you believe you would fit well in this position. This is a contract to permanent position.]]>

<![CDATA[Small Austin-based litigation consulting firm seeks experienced legal IT technician for company computer/network management as well as database loading and management. Candidate must have three to five years prior experience with law firm, legal department, or litigation support company. Candidate must demonstrate enthusiasm for the litigation support field and initiative in researching new technologies that would benefit the company. Please do not apply for the position unless you have relevant knowledge and experience. Candidates without relevant experience WILL NOT BE CONSIDERED FOR THE POSITION. Responsibilities include day to day management of company computers, printers, servers and other peripheral equipment. Performs trouble-shooting to diagnose system problems. Manages litigation related databases and network administration. Document processing experience a plus. Identifies, locates, resolves and repairs other problems within scope of authority and tracks the problem until it has been resolved. Provides referral to supervisor/third-party when problems occur which are beyond the scope of technician’s skills. Must continue to develop skills and be proactive in understanding company business and suggesting technological improvements. Good interpersonal skills are requisite as position requires client interaction. Candidate must possess required knowledge, skills, abilities and experience associated with the position. Candidate must be familiar with Microsoft Operating Systems and have experience with document management software. Candidate will be asked to explain and demonstrate the essential functions of performing the listed job description. Confidentiality of work related information and material is imperative. Candidate must agree to background check and be legally authorized to work in the U.S. Salary and total compensation package commensurate with qualifications and experience. Required Qualifications: • Experience managing Active Directory and Group Policies • Experience managing Domain Security Policies • Experience managing Exchange Server • Experience managing Remote Access solutions • Understanding of Backup Concepts (Full, Differential, Incremental) • Experience managing Backup Systems • Experience managing firewalls • Experience managing Concordance • Experience managing Summation • Experience troubleshooting network problems • Experience managing wireless networks • Experience managing DNS • Experience managing DHCP • Experience managing File and Print Shares]]>

<![CDATA[Job Reference #: 39-51820-10DN07 A Southwest Austin Semiconductor company, that is focused on wireless technology, is ready to bring in an R.F. Technician for their lab. To qualify for this long term contract position, you must have a minimum of four years of current R.F. test equipment - spectrum analyzers, signal generators, etc. Additionally, you must have a minimum of four years of experience supporting design engineers. Mobile phone or military R.F. experience is a huge plus! Pay - $23+/hr Please click <a href="https://1source.burnettstaffing.com/candidate/demo1.cfm?szCategory=jobprofile&szOrderID=51820&szCandidateID=0" rel="nofollow">https://1source.burnettstaffing.com/candidate/demo1.cfm?szCategory=jobprofile&szOrderID=51820&szCandidateID=0</a> to apply on the Burnett Staffing/Choice Staffing website. If you have questions concerning this position, please contact Deborah Nicolas by 512-794-0077 or email deborahn@burnettstaffing.com. Please be sure to tell us where you saw this job posting. Thank you for the opportunity to consider you for this position. ]]>

<![CDATA[Impulse Computers, LLC in Cedar Park is looking for a PT/FT computer technician with very strong customer service skills and values of commitment, professionalism and punctuality. We are looking for someone who knows how to repair laptops and desktops. No certification is required. Strong trouble-shooting skills are requested as well as knowing how to work in a team-environment. We are a family owned and operated small business that looks to serve the local community as our number one priority. Please email your resume and availability to come in for interview to urooj@impulsewe.com or call 512.258.5896. ]]>

<![CDATA[ The Customer Support Specialist is an hourly part-time position (up to 20 hours per week). The primary role is to analyze and resolve internal customer service requests. The Specialist responds to inquiries and requests for assistance with the organization's computer systems or PC's. Identifies problems, troubleshoots and provides advice to assist users. Coordinates with other IS areas to resolve problems if necessary. The basic process is as follows: receive request via inbound email; problem recognition; research; isolation; resolution or escalation; follow-up; and ticket closure. Responsibilities: • Troubleshoot computer hardware, software or network issues • Install new software on users computers • Clean, modify and repair computer hardware including monitors, keyboard and printers • Provide good customer service to phone calls or emails • Setup new workstations • Help maintain support lab and product demo environments Requirements: The skills, experience, and knowledge required to be considered for this position include: • 1-2 years of technical help desk experiences within an IT organization • In depth Active Directory (AD, GPO, and OU) knowledge • Understanding of network troubleshooting including TCP/IP and Windows networking configuration • Internet connectivity: DHCP, DNS, WINS, and Wireless • Microsoft applications: MS Project, MS Office, Outlook, Internet Explorer • User account administration within a Microsoft ADS environment: create, change, and delete rights and permissions • VPN client configuration • Operating systems: Windows 2003 Server, Windows XP, Mac OSX, Linux • Strong customer service background and ability to work in a team environment • Experience with Symantec Backup, Cisco PIX and Router and VMware client/server is a plus If interested in the role, please submit your resume to <a href="http://starmountsystems.recruitingnetwork.com/" rel="nofollow">http://starmountsystems.recruitingnetwork.com/</a>]]>

<![CDATA[The University of Texas at Austin, Cockrell School of Engineering, Pickle Research Campus. The only way to apply for this position is to go to <a href="http://utdirect.utexas.edu/pnjobs/" rel="nofollow">http://utdirect.utexas.edu/pnjobs/</a> and enter this posting number 100308019307. Emails sent in response to this ad will not be considered an application for this position. You must apply by clicking on the previous link. Purpose of position: Coordinate and support the information technology needs of research centers as a functional member of the research center staff within the oversight of the Cockrell School of Engineering Information Technology Group (ITG). Essential functions: Research systems administrator - Establish, troubleshoot and sustain production research-focused IT services including hardware, software and peripherals from servers to research CPUs. Proactively monitor and manage CPUs and resolve any security and networking issues in cooperation with the ITG. Research partner - Actively consult with researchers and research center directors on a regular basis to identify IT tools needed to facilitate their research. Coordinate the efforts of IT personnel to pursue these endeavors through planning, logistics, direct action and/or coordination. User services support, advocacy and escalation - Provide rapid on-site front-line knowledgeable assistance in a variety of IT areas to research center faculty, researchers, staff and students. Provide timely assistance either in person or via remote-assistance using documentation, individual training and escalation via the ITG as appropriate. Liasion to research and IT organizations - Actively pursue interaction with the ITG, other research units and other UT IT organizations to identify and pursue optimal IT services for the benefit of research centers. Document needs, pursuits and findings as part of a cooperative effort with the ITG. Backup support for ITG services in general - Engage consistently with main campus partners to share knowledge and maintain operational systems. Duties and skills will apply to systems and customer services including networking, security, system administration and front-line customer support. Required qualifications: Bachelors Degree plus 5 years experience in the information technology area, or combination of education and experience totaling 9 years. Demonstrated experience coordinating activities of an IT project and service including customer interactions. Experience with research systems (e.g. ArcGIS) including software installation, administration of research applications and licensing servers. Server administration experience with operating systems Windows 2003, 2008, web server - Windows IIS 6, database - MS SQL, basic understanding of TCP/IP networks, and securing servers for internet and intranet services. Desktop management and support experience in operating systems - XP, Vista, configuration management systems, antivirus and host firewall administration. Troubleshooting skills including the review of system activity/performance and working closely with remote vendors to resolve complex issues. Equivalent combination of relevant education and experience may be substituted as appropriate. Preferred qualifications: 2 or more years in a supervisory role including technical planning for a service. Experience working directly with directors and researchers including communication, managing multiple priorities, customer service, and change planning. Experience with installing and administering engineering-related applications including ArcGis, Labview, Abaqus, Ansys. Experience managing data acquisition systems. Experience administering specific server applications including Windows 2008 and 2008 R2, IIS 7/7.5, SQL 2005/2008, Linux - RHEL, Fedora, Ubuntu, Tomcat, apache. Experience administering desktop management applications including Windows 7, SCCM, Active Directory Group Policy, Windows Firewall, Windows 7 Bitlocker, Whole Disk Encryption, LanRev (Absolute Manage) and Microsoft Forefront. Familiarity with State of Texas, UT System and UT Austin policies regarding research systems. Working conditions: May work around standard office conditions. Repetitive use of a keyboard at a workstation. Use of manual dexterity. Lifting and moving. Flexible work schedule and ability to travel between work locations (on call, work remotely). Must be able to lift and move desktop and workstation computers (up to 30 pounds). Security sensitive; conviction verification conducted on applicant selected. The University of Texas at Austin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, citizenship status, Vietnam era or special disabled veteran's status, or sexual orientation. Under Section 504 of the Rehabilitation Act and the Americans with Disabilities Act, disability accommodations will be provided, as needed. ]]>

<![CDATA[Technical Support Engineer ShoreTel, Inc. is committed to the principles of integrity, revenue growth with profitability, exceeding customer expectations, voice system product leadership, respect and teamwork. We are seeking a highly motivated individual passionate about playing a critical role in our Austin, Texas-based Technical Assistance Center. In the role of Technical Support Engineer, you will be a member of a highly skilled team. You will be provided with a standard setting web-based customer response and support environment designed to achieve the highest levels of customer satisfaction. Duties include the following: • Focus on rapid identification and resolution of customer issues. • Provide first level support to ShoreTel partners and customers. • Answer questions and perform initial triage on problem reports. • Document each customer interaction using our Siebel ticket management system. • Provide timely and effective resolution to support requests based on internal and external service level agreements (SLA). Providing ongoing, regular updates to customers to keep them apprised of progress toward problem resolution • Participate in the creation of proactive measures to anticipate and/or remove the need for traditional service and support. • Technical assistance for hardware, software and/or applications. • Partnering to create and update technical documentation. • Providing on site installation and other professional services as needed. • Meet various SLA requirements based on measurable metrics • Participate in off hours and on call support including rotational swing, graveyard. Required Skills: • Experience with MS Server 2003 or 2008 Must be a team player with excellent collaborative skills • Demonstrates strong problem solving skills. • Excellent written and oral communication skills in English • A working knowledge of VoIP, related protocols, and standards Preferred. • 5 or more year’s experience/knowledge of Data Networking. • Knowledge, understanding, and practical application of technologies, protocols, and related standards including layer 3 switching (OSI model), TCP/IP, Ethernet, LAN, WAN, and IP routers. • 5 or more years experience and knowledge of Telephony protocols and interfaces, T1, E1, PRI, QSIG, and analog trunking. • A complete understanding of the technologies and protocols that are required to deploy and manage a distributed architecture e.g., numerous devices connected across an IP network. • Experience/knowledge of the Contact Center environment, including call flow, CTI integration, Reporting and Work Force Management. • A complete understanding of current telephony applications and the vendors that supply the applications including Collaboration and Conferencing, ACD, IVR, and CTI, IM . • Knowledge, understanding, and practical application of basic computer systems including disk management, file systems, memory management and related concepts. • Fast learner able to come up to speed rapidly on new technologies Related Work Experience: • Your background should include experience in the high tech environment, preferably in the telecommunications industry. Experience working at companies such as Cisco, Nortel, Lucent, and Aspect or others providing services in the VOIP, PBX and data communications fields is considered to be a plus. Your experience should also include a successful track record of working on multiple cases within the same time period. Education: • Bachelor’s degree or related experience is required. Microsoft MCSE and/or CISCO certifications are considered a plus. About ShoreTel: ShoreTel, Inc., (NASDAQ: SHOR) is a leading provider of Pure IP unified communications systems. ShoreTel enables companies of any size to seamlessly integrate all communications-voice, data, messaging-with their business processes. Independent of device or location, ShoreTel's distributed software architecture eliminates the traditional costs, complexity and reliability issues typically associated with other solutions. ShoreTel continues to deliver the highest levels of customer satisfaction, ease of use and manageability while driving down the overall total cost of ownership. ShoreTel is headquartered in Sunnyvale, California, and has regional offices in Austin, Texas, the United Kingdom, Sydney, Australia and Munich, Germany. For immediate consideration, please visit www.shoretel.com/about/careers and complete our brief on-line application. Interviews are happening now. If you match our qualifications, a recruiter will be contacting you directly. ]]>

<![CDATA[Hiring immediately for full time IT Help Desk Support positions. Must have 2 years experience in internet help desk support or IT call center. Will be taking inbound calls and providing support. Long term potential in the opportunity. Requirements: Send resume in Microsoft Word document. Background must be clear of felonies within the past seven years and misdemeanors within the past five, with no violent or sexual offenses on the record. ]]>

<![CDATA[POSITION TITLE: Tier 1 Technician DEPARTMENT: Network Operations Center – Corporate Office Austin Texas POSITION SUMMARY: The primary responsibility of the Tier I Technician is to provide basic technical support and excellent customer service to Tel West’s customers. Responsibilities include fielding inbound ACD customer trouble reports, opening trouble tickets in the appropriate internal system, accurately updating customer accounts, consistently updating customers on the status of their open service issues based on published guidelines as it pertains to trouble severity. This position requires a consistent positive attitude, active listening, a professional presentation, and effective communication skills. This is a critical function within the network repair process which impacts the NOC’s ability to meet network availability and MTTR commitments. KEY JOB RESPONSIBILITIES/DUTIES: The Tier 1 Technician will be responsible for identifying and resolving 1st level voice related troubles, utilizing available support tools and working with ILEC and alternate carrier maintenance organizations to achieve industry standard MTTR metrics. This position is responsible for timely status updates and notifications to customers through interaction with customer provided POC’s and consulting Tier II and Tier III technicians for status or resolution on more complex service issues. This position requires the ability to manage moderate inbound call volume, communicate effectively, and proactive daily management of the customer trouble ticket queue to meet or exceed internal metrics. Requires the ability to perform day-to-day activities with minimal supervision with close attention to detail. Must demonstrate ability to perform basic trouble isolation within Telecommunications infrastructures (FXS/PRI/T1/DS3 circuits). Knowledge must include, but is not limited to: Working with LEC’s, IXC’s, vendors, internal departments, and customers to troubleshoot customer and network related troubles. Monitor customer and network alarms and take appropriate actions to proactively resolve troubles. Utilize the trouble ticketing system to document all activities and actions as they happen. Ensure ownership of customer trouble tickets by actively managing appropriate departmental queues and internal and interdepartmental escalations. Understanding of TDM signaling protocols (CAS, GR303, PRI, SS7), routing and LNP translations on the Class 4 and 5 switching platforms. Follow prescribed escalation policies to ensure customer outages are resolved with the appropriate time frames. Three plus years of maintenance center or Network Operations experience required. Comprehensive knowledge and troubleshooting skills of layer 1 services and features. Experience with local/remote physical layer testing standards for DS0’s & DS1’s. Ability to effectively and accurately communicate with customers regarding accounts. Proficiency with Microsoft Word, Excel, Outlook. Working knowledge of soft switch technology and utilization within a networking environment. Manage an automated work queue. Document issues and resolutions. Adhere to all company policies and procedures. Work with outside agencies as required. POSITION REQUIREMENTS: Strong attention to detail Ability to embrace and adjust to change Communicate effectively across multiple audiences Exceptional customer relationship management skills at all levels up to executive level Must be passionate about providing an excellent experience for our customers Must be able to manage customers to resolve issues and ensure the highest levels of customer satisfaction is maintained Prior telecommunications experienced required Exceptional time management and organization skills Strong interpersonal, organizational, and oral presentation skills Demonstrated proficiency in Cost Guard, Microsoft Word, Excel, and Outlook Ability to work in a fast paced environment with a “can-do” attitude Must be a self-starter and comfortable with a faced paced, dynamic team environment. Must be a solution oriented individual, dedicated to solving problems Adherence to defined work standards KEY PERFORMANCE INDICATORS: Handle 20 - 30 inbound calls daily Resolve trouble tickets within 8 hours Resolve customer issues via email or phone Maintain ticket queue, opening and closing tickets daily ]]>

<![CDATA[Job description: ***LOCAL CANDIDATES ONLY! NO RELOCATION SERVICES*** VESystems is an innovative and entrepreneurial company dedicated to providing exceptional products and services to the Electronic Toll Collection Industry. Established in 2000, VESystems has exceptional strength in systems and software engineering, operations and program management. We*re seeking an experienced Help Desk Technician. The Help Desk Technician will provide support to end users on a variety of issues for the Texas Department of Transportation (TxDOT) Customer Service Center (CSC) system. Some areas are: Duties may include but are not limited to: *Primary responsibility is user support and customer service. Be present and visible in the Help Desk and available to users requiring technical assistance. *Respond to questions from end-users (our customer); remotely assist end-users, with technology problems supporting several buildings. *Learn fundamental operations of commonly used software, hardware, and other equipment. *Follow standard Help Desk operating procedures; accurately log all Help Desk contacts using call tracking software. *Accept general responsibility for the computer storage/build room and ensure that it is ready for use; stock paper and toner in printers, restart frozen computers, etc. *Attend all Help Desk training sessions. *Become familiar with available help resources; stay updated on technology changes or problems. *Become familiar with IT policies, services, and staff. *Direct calls to appropriate IT staff as necessary. *Maintain reasonable discipline and decorum in the Help Desk and Buildings we support. *Other duties as assigned by the Help Desk Manager and the Help Desk Supervisor. General Requirements: *A+ Certification highly desirable *Ability to work 24/7 on-call rotation off-site coverage shift. *Familiarity with Dell computers and laptops. *Reliable transportation. *Friendly presence and helpful attitude. Neat professional appearance; good interpersonal skills and ability to work well with others. *Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired. *Strong problem solving skills. *Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations. *Ability to work responsibly with or without direct supervision. *Working knowledge of common operating systems and software applications, primarily Windows XP and Microsoft Office Applications. *Adequate familiarity with equipment found in IT computer facilities. We offer: *competitive pay *generous benefit package *IRC125 plan *Personal Time Off (PTO) *Flexible Spending Account (FSA) *401(k) with employer match]]>

<![CDATA[What's it like to work at CompassLearning? Picture a learning studio of highly educated curriculum experts in science, math, English, social sciences, and other fields working alongside animators, scriptwriters, and engineers. At CompassLearning, we don't just recognize and reward talent-we develop and nurture it. By merging the skills and experiences of our employees with a dynamic environment that values innovation, we make this a place where people genuinely enjoy working together as a team. We are expanding the team and currently seeking to add another Technical Services Specialist for Nationwide Travel. Product installation and integration within the existing environment is a key link between a product sale and ongoing support and product use. While successful installation from a technical standpoint is critical to functional use, solid customer interactions and technical planning allow for strategic relationships and a strong foundation for ongoing support. Technical Services Specialists install new systems, upgrade legacy systems, and evaluate, isolate and resolve application and environment issues while at the customer's site. Effective technical support requires an understanding of windows server and SQL server environments and the ability to troubleshoot in these environments; an aptitude for learning new applications, thinking on one's feet, and troubleshooting difficult problems; and an ability to communicate with technical and non-technical customer contacts. The Technical Services Specialist is the face of CompassLearning in the field. This individual handles escalated critical issue resolution, critical customer relationship development, and large account implementation/issue resolution project management. As frequent customer communication is a key component of this position, it is imperative that the Technical Services Specialists are skilled at both verbal and written communication with various district and school personnel. To ensure the quality of CompassLearning technical services, it is critical that we build a successful relationship and provide effective technical services which allow Odyssey to function and enhance the academic process. Roles & Responsibilities will include, but are not limited to: * Installs software and related updates on customer systems, either through on-site visits or remote application. * Diagnoses, troubleshoots and resolves technical problems, including challenging situations. * Assesses the severity of malfunctions and determines the appropriate corrective action to restore operation. * Actively participates in pre-installation meetings and proactively provides input on technical needs and challenging environments. * Develops knowledge of CompassLearning products, installation process, and tools. * Communicates with internal team members and contributes to team knowledge base. * Attends and participates in assigned training and meetings to keep abreast of current products and technical trends. * Research, resolve, and respond to questions received via telephone calls, email, chat, and letters in a professional and timely manner. * Maintains customer account records and completes daily activity updates to cases within Salesforce.com. * Handles project management as assigned. * Assists with customer and internal training regarding product or technical trends as required. Skills & Competencies: * Ability to develop and apply engineering solutions to very complex computer software problems. * Effective listening, verbal and written communication skills. * Demonstrates skills in providing polished technical presentations applicable to various levels of school personnel. * Exhibits a focus on customer satisfaction, including routinely soliciting feedback, embracing both positive and critical customer feedback, and ensuring all customer issues are addressed successfully. * Projects a positive self-image of confidence in personal abilities. * Effective interpersonal skills to work as a team member, develop positive working alliances, and perform as a liaison within the organization. * Projects a strong work ethic and energetic enthusiasm. * Demonstrates flexibility and adaptability. * Solid organizational and time management skills. * Works independently and exercises personal judgment in planning and directing activities. Education/Knowledge: * Associates degree in Computer Science, Information Systems, Electronic Engineering or equivalent technical coursework required. Bachelors degree preferred. * Two to Four years technical field support experience in a demanding technological network environment. * Must be technically advanced in computer network operating systems, installation planning and implementation, systems diagnostic techniques and the application of service aids. * Knowledge about the features, advantages and benefits of current technological alternatives. * System Adminsitration level industry certification preferred (examples: MCSE, MCTS, MCITP). * Knowledge of Windows Server 2003, 2008, Microsoft SQL 2000, 2005, and 2008. * Experience with virtual machines including creating and troubleshooting. Physical Requirements: * Up to 100% travel nationwide. * Must be able to work flexible or extended hours as needed to fulfill customer needs. * Must be able to travel freely and unassisted. Apply at www.compasslearning.com (click on About, then Careers) We are an Equal Opportunity Employer ]]>

<![CDATA[Gold Class Cinemas in Austin is now Hiring for a Projectionist! We are seeking an experienced professional who has: -Excellent interpersonal skills -Keen attention to detail -Ability to work unsupervised -Confidence in solving technical problems in stressful situations -Has an open and flexible schedule / Part Time 20+ hours a week -Including weekends, evenings and holidays -Reliable Transportation Job Requirement: Monitor film build-up and tear down process to the highest quality Coordinate booth operations and duties (e.g., build-up, tear-down, trailer programming) Ensure picture-perfect presentations through auditorium and booth evaluations Identify picture and sound problems and correct accordingly Execute trailer and pre-feature programming Proficient guest service, administrative and follow-up skills Ability to consistently meet deadlines in a timely fashion Must be healthy enough to stand, walk, lift, twist and bend on a frequent basis for long periods of time Solid mechanical skills, manual dexterity along with strong eyesight, hearing/color perception Must be able to lift heavy loads with minimal or no assistance. Previous film projection experience with Strong required. And a minimum of one year experience. This is not negotiable. Please do not bother to apply if you do not fit these requirements. Gold Class Cinemas 3225 Amy Donovan Plaza Austin, TX 78758 ]]>

<![CDATA[REQUIRED TECHNICAL SKILLS & EXPERIENCE - 1 year experience Broadband ISP technical support - 1 year experience in WAN/LAN/WLAN network troubleshooting & configuration - 2 years experience communication, problem solving, and conflict resolution Job Description: 1. End user PC and Mac wireless connection setup, diagnosis, and repair via email and phone contact 2. Provide quality customer service and support for designated equipment & services. 3. Monitor assigned trouble tickets to ensure timely completion. 4. Meet or exceed various service levels as established by assignment 5. Ensure on-going maintenance and development of positive customer relationships with location management and guests. JOB TYPE - Full Time]]>

<![CDATA[Project Manager/Field Engineer RoomPro Technologies, an award-winning manufacturer of All-In-One A/V classroom solutions, has an opening for an Austin-area based Project Manager/Field Engineer. This is a tremendous opportunity for a talented professional to advance your career with one of the A/V industry’s fastest growing manufacturers. As Project Manager/Field Engineer, you will be the primary contact with end users and resellers from installation planning and coordination to successful implementation and ongoing support. You will be the company liaison in the field, providing product and technical expertise, project management, logistics, scheduling, and reporting, among other responsibilities. The ideal candidate will be adept at multi-tasking in a fast-paced environment and confidently and accurately communicating with colleagues, partners, and customers. You will be an aggressive and proactive problem-solver, meet critical project milestones, attend to detail, take ownership of projects, and work diligently to ensure a strong customer experience. Duties and Responsibilities: • Responsible for all aspects of managing small to large projects • Develop project schedules and coordinate internal and external project support activities • Provide regular inventory reporting and project updates to customers and corporate • Schedule and lead project meetings • Work closely with installation partners to maximize installation efforts and minimize costs • Conduct onsite technical training, consulting and troubleshooting • Coordinate staging and temporary warehousing of product and components • Create and maintain support cases in company CRM software • Serve as front-line customer support in assigned area Requirements/Qualifications: • 3+ years of related experience in audio/video and RS-232 control environments(programming, troubleshooting, installation) • BA or BS degree desired or equivalent work experience with CTS certification preferred • Strong customer service and organizational skills • Demonstrated ability to work independently and exercise good judgment • Strong project and time management skills • Excellent oral and written communication skills • Solid problem solving and consultative skills • Strong computer skills We Offer: • Competitive salary • Benefit package including health and wellness • Paid vacation • Vertical growth opportunities *Please submit cover letter with salary requirements. ]]>

<![CDATA[NO AGENCIES PLEASE!! Coremetrics is the leading provider of online marketing and business optimization solutions. We help businesses increase revenues and find and retain their most profitable customers by maximizing every online interaction. Coremetrics combines power and simplicity to drive business results. More than 1,500 online business sites globally, transacting more than $20 billion this year, use Coremetrics’ Software as a Service (SaaS) to optimize their online marketing. Our customers include many of the world’s most respected and recognizable brands. Coremetrics provides an environment rich with opportunities for new members of the QA team to contribute directly building innovative apps used globally by sophisticated business and marketing managers. Once joining our team you will have constant exposure to challenges requiring your project input along with a team of developers and product managers. Are you ready to put your mark on software used by thousands of savvy B2B users? The Client Delivery team at Coremetrics is currently seeking an Austin-based Implementation Engineer. Responsibilities include deploying Coremetrics technology to the clients’ websites and defining and building custom solutions to meet our clients' diverse needs. The position is a challenging mix of technical and client-facing work and the successful candidate will be enthusiastic and proficient in both areas. As an Implementation Engineer you will: • Work directly with the client's business and technical personnel to define and map requirements to technical design specifications. • Work with client’s technical team to troubleshoot and resolve issues and provide integration guidance. • Satisfy client-specific reporting needs through product and design recommendations. • Assist client with test case design and execution and work with client to resolve identified issues. • Effectively manage multiple projects to ensure delivery dates are met. • Coordinate with other teams to ensure proper coverage of project needs and ensure high customer satisfaction. • Create and maintain documentation for use as training and reference material by the client and other Coremetrics resources. • Maintain product knowledge to facilitate appropriate recommendations and coordinate necessary technical changes and updates. The Implementation Engineer must have: • Strong Technical background including at least 3 years experience in a technical consulting role including designing and building products that meet client-specific requirements • A Proven track record of successfully managing multiple projects and communicating regularly with the customer to provide regular status updates until the project is complete and accepted • Outstanding problem solving skills and attention to detail. Must be able to think creatively about issues to find a resolution. • Database experience, particularly with Oracle and involving SQL or PL/SQL is an advantage. • Proficiency in JavaScript, HTML, and CSS • Proficiency in Microsoft Excel and Word • Ability to review and troubleshoot common web development languages (Java/JSP, ASP, PHP, etc…) • Moderate knowledge of SQL and general database concepts a plus • Basic understanding of networking (TCP/IP, firewalls) a plus • Good knowledge of common web protocols (HTTP, FTP) • Familiarity with common Operating Systems (Windows, MacOS, Linux, etc…) • Basic understanding of enterprise IT systems (Load balancing, server environments) • Excellent customer service, presentation and writing skills. Must be comfortable interacting with Fortune 500 companies. Must be comfortable presenting to both business and technical client resources. • The ability to learn quickly since this position is expected to become an expert on the product and the supporting technology in a short amount of time • Must be willing to travel up to 10% • Bachelor's degree NO AGENCIES PLEASE!! At Coremetrics, equal talent always means equal opportunity. We are proud to be an equal opportunity employer. Principals only, relocation is not approved for this position. RECRUITERS, PLEASE DO NOT CONTACT US. WE ARE NOT WORKING WITH OUTSIDE AGENCIES AT THIS TIME. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests. ]]>

<![CDATA[teleNetwork: Entry Level Technical Support Representatives apply today: <a href="http://telenetwork.com/careers.html" rel="nofollow">http://telenetwork.com/careers.html</a> Locations: 5812 Trade Center Drive, Suite 100, Austin, TX 78744 350 Barnes Drive, Suite 105, San Marcos, TX 78666 208 S. Guadalupe Street, San Marcos, TX 78666 Full and Part Time Positions Available * Flexible Scheduling * Rapid Advancement * Promotes from Within We are looking for technical support representatives to provide excellent support and customer service for Internet users. You must apply from our site at: <a href="http://telenetwork.com/careers.html" rel="nofollow">http://telenetwork.com/careers.html</a>. Once we receive your application we will contact you as promptly as possible. Work At Home Positions are available as well. Previous call center experience is a requirement. Must apply from our site in order to be considered for the position. Please visit our site for more information regarding this career opportunity! ]]>

<![CDATA[Hawkins Personnel Group is currently recruiting for new talent to join a growing Technical Support Team that services the U.S. division of our client’s cutting edge electronic products. As part of this team, you will be a key member of the support group for electronic products and you will be responsible for making each customer experience outstanding. You will be responsible for the customer relationship and ensuring the utmost in customer satisfaction. A combination of being a quick learner, good listener, articulate, patient, and possessing the ability to troubleshoot and resolve customer while maintaining a pleasant disposition makes you an ideal candidate for this exciting opportunity! This is a temporary assignment lasting 6-9 months. Interested candidates must have schedule flexibility from 8am - 8pm Monday thru Friday. If you are interested in this opportunity please send your resume to austinstaffing@hawkinspersonnel.com with Customer Service Tech Support in the subject line. ]]>

<![CDATA[We are looking for entry-level technical support specialists to field customer support requests and to assist with facilities maintenance and monitoring in our 24-hour datacenter in the Austin area. Job Duties and Responsibilities • Communicate professionally with customers via e-mail and phone. • Coordinate resources to troubleshoot support issues. • Manage support cases from beginning to end. • Document solutions. • Other duties as assigned. Candidate Requirements • Available to work shifts on a 24-hour schedule • Available for graveyard (starting at 12a) shifts • Ability to communicate professionally to customers and management both in verbal and written forms • Ability to multitask, organize and keep a professional attitude • Ability to follow processes and procedures • Candidates must have reliable transportation and a cellular phone Technical Requirements • 2-5 years experience with a variety of networking, hardware, operating system, and software systems • Experience with typical support center processes, software, and procedures. • Experience with Windows Active Directory a plus If you wish to apply for this technical support specialist position, please do so by following these instructions: 1) Use #NDC006 in your email subject line. 2) Attach your resume in Microsoft Word .doc and Text format. 3) Provide shift availability and availability during business hours (m-f 9-6) for initial training. 4) List three professional references. Term of Service This position is a contract position starting immediately. Compensation: $10/hr - Full and Part time positions available]]>

<![CDATA[Growing, international company is currently looking to add experienced Technical Support Agents to their team. Your responsibilities will include the following: provide timely and high quality incident resolution focusing on root cause analysis, prevention and knowledge transfer, effectively manage technical cases and sub-cases, troubleshoot complex technical issues, complete escalation cases effectively, and utilize superior multitasking and communication skills to simultaneously employ numerous resources to research and resolve customer issues in a timely manner. Requirements of this position are: two to four years of related experience (4 year technical degree preferred), technical writing skills, demonstrate knowledge of multiple software applications (i.e. MicroSoft Office, Exchange, etc), ability to educate and guide customers of all technical skill levels through support interfaces and troubleshooting processes and the ability to clearly document symptoms and troubleshooting steps. Demonstrated technical competence with Microsoft Outlook and familiarity with Microsoft Exchange; Demonstrated knowledge and usage of Office applications. Candidates should be familiar with Office Communicator, Windows Mobile and Live Meeting. Including familiarity with Windows 2000 Active Directory, Blackberry / Exchange ActiveSync products. If you possess these required skills please respond with your resume attached and TECHNICAL SUPPORT in the subject line. This position requires 24x7 availability. Please only apply if you have this. ]]>

<![CDATA[Looking for a great personality with the magic balance between technical, compliance and people skills. We are a small, self-funded and profitable consulting firm in Austin, Texas that is growing rapidly due to extensive work with a Top 100 bank and a partnership with a Fortune 500 financial services company. Our primary service is providing financial institutions nationwide with an outsourced IT security officer (per FFIEC regs) service which is responsible for all aspects of an information security program. We are NOT primarily an "audit" or assessment firm, though we do some of this work as well - we help our clients prepare for audits and regulatory exams, as well as ensuring ongoing compliance with FFIEC/GLBA and genearl security. We are effectively the infosec officer for multiple banks nationwide. Our revenue stream is primarily contract-based, not billable hours-based, thus our primary goal is to provide excellent service, not bill hours. We have an immediate need for a senior, technical security consultant who can work with our clients across the nation, mostly remotely. Work ranges in complexity from creating FFIEC-compliant policies and procedures, to running penetration tests, to performing enterprise risk assessments using OCTAVE/ISO 27002 (17799), though this just a sampling of the range of work we do. Travel (up to 30%, variable) is required for exams and other work as needed. Health benefits available, revenue-related quarterly bonus structure possible. In the interest of saving your time and ours, please ensure you meet these high-level requirements: *Must be an advanced, technically-sharp, hands-on security professional who can successfully assess, secure, and manage high-uptime and complex IT environments. *Must be able to clearly communicate complex security issues in simple, business-relevant terms, both verbally and in writing. *Must be passionate about providing excellent customer service and meeting customers' needs. *Must think of IT and security in business terms and based on business priorities, and thus assess situations in terms of managing business risk. *Must have more than 5 years of hands-on security experience, including firewalls, IPS, VPNs, anti-virus, vulnerability scanners, exploit tools, etc. *Must have equivalent to a Cisco CCNA in networking knowledge. *Must have basic Windows and UNIX skills (e.g., if you can't troubleshoot your own laptop, this is probably not a good fit) The interview process will include: 1. Phone interview. 2. In-person interview to determine whether your interpersonal skills and presentation are consultant-grade, as well as determining whether your technical skills are in the ballpark. 3. Second interview (possible). 3. Reference check and potentially an offer. JOB REQUIREMENTS ------------------ Required: - Superior customer service skills - Excellent verbal/written communication skills - Active SANS GIAC and/or CISSP required (other certs such as CISA may be considered) - Advanced Windows and UNIX (AIX, Solaris, Linux, etc.) experience - Advanced operational experience with firewalls, IPS's (network and host, preferably), VPN appliances, etc. - Intermediate networking architecture and Cisco IOS knowledge - Knowledge of Tenable Nessus, nmap, Metasploit and similar tools - Criminal/credit check - 3 or more references, of which at least two must be professional - Ability to travel up to 30% - Ability to lift 50 lbs or more Preferred: - Consulting experience - Financial services experience - OCTAVE and/or ISO 27002/17799 familiarity - Penetration testing and/or web application assessment skills]]>

<![CDATA[<img src="http://www.google.com/images/google_sm.gif" align="left"> Google Enterprise Opportunities The Google Enterprise team focuses on integrating Google's products and services into small and large businesses, educational institutions and government agencies. Consisting of high-achieving engineering, sales and marketing professionals, we work with an array of partners and customers to advance the company's mission of organizing the world's information to make it universally accessible and useful.Some of the Enterprise groups which currently have open positions available include:Sales: We are responsible for selling Google Enterprise's solutions portfolio (Google Apps, Google Search and Google Earth/Maps) into large, mid-market, and smaller accounts throughout the country. We are self starters who take on large territories, develop net new business from the ground up and consistently deliver on aggressive quarterly revenue targets in a highly competitive environment. We are looking for goal oriented and self-motivated individuals who are confident, thorough, tenacious, and willing to change the competitive landscape in the software space.Technical Support & Operations: We provide support to enterprises using Google products, including hosted applications like Google Apps, and locally-installed hardware, such as the Google Search Appliance. Our role is to make our customers successful throughout their lifecycle. Come join this team if you have a hunger to learn new technology, a desire to put the customer needs first, and care deeply about product quality. We are looking for individuals who can take ownership of difficult problems and show resourcefulness and persistence to find a solution.<a href="http://www.google.com/intl/en/jobs/enterprise/index.html#src=craigsengprofaus" rel="nofollow">Learn more about our Enterprise opportunities!</a> We currently have open Enterprise positions in the Austin area: <ul> <li><a href="http://www.google.com/intl/en/jobs/uslocations/austin/enterprise/index.html#src=craigsentprofaus" rel="nofollow">Texas - Austin</a></li> </ul> Click on the link above to see our job openings and apply!]]>

<![CDATA[UI Support Engineer Job Type: Full-Time, Salaried with Full Benefits & Stock Options Reports To: Technical Services Manager About this position The Technical Support team is responsible for technical support and maintenance of all Bazaarvoice web applications. The UI Support Engineer role is responsible for front-end enhancements, including feature implementation, front-end change requests, and browser compatibility fixes. Issues will be assigned and worked to completion, communicating with the customer in every step of the process. Our bar for customer service is very high – candidates must be able to demonstrate effective communication of technical concepts to a variety of audiences. Be prepared for a rigorous interview process. Job Requirements The ideal UI Support Engineer has experience managing or playing a lead client-facing role in multiple technology integration engagements and meets most or all of the following requirements: Bachelors degree or equivalent experience and certifications Passion for front-end development. <a href="http://www.bazaarvoice.com/culture.html" rel="nofollow">http://www.bazaarvoice.com/culture.html</a>. Know them. Internet/e-commerce industry experience or self-research on it Advanced HTML and CSS skills Knowledge of SQL and database design concepts Experience with Firefox development tools & debugging Experience using version control and issue tracking systems (Salesforce.com experience is a plus) Strong client communication skills Experience using version control and issue tracking systems Authorization to work in the U.S. Follow link to apply: <a href="http://www.jobvite.com/j/?cj=oLBdVfwe&s=Craigslist" rel="nofollow">http://www.jobvite.com/j/?cj=oLBdVfwe&s=Craigslist</a>]]>

<![CDATA[Proof of Concept Engineer- Location: Austin, TX Job Type: Job Type: Full-Time, Salaried with Full Benefits & Stock Options Reports To: Bazaarvoice Labs Architect Job Description: Bazaarvoice is hiring a full time engineer for its Bazaarvoice Labs group located in Austin, TX. This group is responsible for launching customer driven product pilots and 3rd party technology integrations that push the boundaries of the Bazaarvoice platform and drive innovation forward within the company. In addition to launching pilots, Proof of Concept Engineers are responsible for exploring new social technologies, web APIs, 3rd party and partner technology integrations, data mining and analytics projects. The ideal candidate meets these requirements: - BA/BS or equivalent with a major in Computer Science, Computer Engineering, Mathematics or similar - 3-10 years experience in web development - Love of rapid, iterative customer-centric development - Experience with end-to-end web development using Java, SQL, JS (jQuery), HTML, CSS - Knowledge of dynamic languages like Python or Ruby - Love for experimenting with new application development technologies and toolsets (e.g. Rails, Django, Grails, Scala/Lift, Node) - Familiarity with database (mysql), webserver (apache) and linux admininistration - A little bit of a hackers mentality to get things up and running quickly (rapid iteration is the key to POC projects) - A good eye for design and considerate of user experience Reports to: Director of Bazaarvoice Labs Bazaarvoice was voted THE best place to work in Austin in 2009. This is your chance to work at one of the most exciting venture backed startups in Austin on the team who’s work will power the next generation of Bazaarvoice’s products. Follow link to apply: <a href="http://www.jobvite.com/j/?cj=o5pcVfwl&s=Craig" rel="nofollow">http://www.jobvite.com/j/?cj=o5pcVfwl&s=Craig</a>'s%252bList ]]>

<![CDATA[GENERAL SUMMARY OF DUTIES: This position has responsibility for integrating our solution into client’s computer network. As an Integration Engineer, the candidate will be expected to perform technical integration in the field at client sites. Moderate travel to locations outside the home metropolitan area is required. SUPERVISION RECEIVED: Integration Manager. ESSENTIAL FUNCTIONS: • Develops programs or scripts for extracting data from the customer’s practice management system. • Consults with clients to recommend Internet Service Providers and broadband Internet access. • Recommends upgrades to practice computer environments to enable deployment of a Local Area Network. • Enables secure, daily transfers of client claims data from the customer site to the MPV data center. • Interconnects a network appliance with the client’s practice management system LAN. • Supervises client’s support staff to configure customer desktops to use Contract Management. • Responsible for client support duties, such as data arriving and handling support tickets about data integrity. EDUCATION: Bachelors degree or greater in related field, or equivalent education and experience. EXPERIENCE/SKILLS: • Minimum 3 years experience working directly with customers or end users. • Strong interpersonal and communication skills, capable of training users in complex topics, making presentations to an internal audience and interacting positively with upper management. Independent problem solving and self-direction are critical. • Experience with medical practice management systems, preferably IDX, Misys, Medical Manager or GE Medical Systems. • Comfortable with systems administration of Microsoft and UNIX operating systems; for example, system installation and configuration, fundamentals of security and installing third-party software. • Experience with integrating disparate operating platforms into a Local Area Network with proven results. • Ability to program in an administrative language (Perl or shell) and to write small C, C++ or Java programs. • Experience with network security, for example, building firewalls, deploying authentication systems or applying cryptography to network applications. • Experience using relational and non-relational databases. Experience using SQL. Experience programming in a database query language. • Familiarity with XML. • Experience extracting data from a wide variety of file formats like ISAM and some healthcare related formats like HL7 and NSF. • Experience with and a strong understanding of TCP/IP and ability to troubleshoot network problems. • Experience with provisioning Internet access, particularly using broadband technologies such as DSL and cable modem. • Works well in a team oriented structure to achieve goals. ENVIRONMENTAL/WORKING CONDITIONS: • Normal busy office environment. • Occasional evening or weekend work. • Moderate to extensive travel. • PROCEDURE FOR CANDIDACY: Please click on the link to apply: <a href="https://home.eease.com/recruit/?id=486154" rel="nofollow">https://home.eease.com/recruit/?id=486154</a> ]]>

<![CDATA[Great job, quick and easy, fanstastic pay for licensed and bonded electrician, needing one for Austin, another for San Antonio. Fish tape video cable through drop ceilings a distance of approximately 50'-60' (for surveillance cameras). That's it! Majority of jobs (90%+) require less than 1 hour labor, earn up to $50 per job! Part time now, could lead to full time eventually. ]]>

<![CDATA[ABSOLUTE SOFTWARE - TECHNICAL CUSTOMER SUPPORT SPECIALIST, GLOBAL SUPPORT The Technical Support Specialist resolves customer technical issues in a timely and effective fashion. Using customer service and technical skills, the TS Specialist refers customers to documentation or existing solutions, assists with work-around and escalates true product issues to Development. TS work is strongly procedural, and requires accurate documentation of support cases in Absolute’s CRM system. TS work is organized on a shift basis, requiring employee flexibility in working hours. IMPORTANT: US citizenship is mandatory. Candidate must be fully fluent in English and Spanish, both written and verbal. KEY RESPONSIBILITIES: Providing ‘level 2’ support services for customer technical support issues: • Reproducing technical incidents • Trouble-shooting technical issues • Diagnosing problems and escalating product issues to Development according to procedure • Resolving cases and providing solutions to customers • Following TS best practices, specifically removing criticality first (possibly with roll-back or work-around), addressing long-term solution second • Managing a personal queue or backlog of open cases, ensuring customers are updated with appropriate timeliness according to best practices Providing ‘level 1’ response to incoming customer technical support cases: • Handling calls and emails • Logging cases according to standards, agreeing incident severity with the customer • Assignment of cases between queues • Directing appropriate calls and activities to the correct departments and destinations within Absolute • Referring customers to documentation and existing solutions to problems • Ensuring cases are opened according to policy, relating to supported customers, environments, products and related constraints • Following TS standards, policies and procedures and using standard TS tools to resolve and document support cases Assisting TS management with internal activities or programs, such as: • Process refinement • Documentation • Knowledge transfer to colleagues EXPERIENCE: • Customer technical support experience expected, including at least phone and email channels. • Experience with software deployment technologies, networks and databases preferred. KNOWLEDGE & SKILLS: • Installation and operation of Absolute technology preferred (will be trained). • Setup and administration skills for operating systems and network domains, preferably MS Windows servers, Active Directory, Mac O/S and Unix preferred. MCSE preferred. • Installation, configuration, optimization of databases, preferably MS SQL Server required. SQL syntax and queries expected. • Report-building skills preferred, using standard tools such as Crystal Reports or MS Reporting Services. • Operation of imaging software and creation and installation of images preferred. • Installation and configuration of encryption products preferred. • Domain knowledge of IT Asset Management and Security concepts preferred, including technical knowledge of firewalls and anti-virus. EDUCATION: • Formal technical training expected, especially in areas of network, security and server administration. • General computer science qualification expected, University or college education preferred. For additional details on Absolute Software please visit us at www.absolute.com If your skills, experience and education have prepared you for success in this position and you would like to join our team of professionals, please respond to this job posting with you cover letter, resume, and salary expectations. ]]>

<![CDATA[. Interviews going on right now! We are looking for 25 tech support professionals to start working right away. Local technical company is hiring for our North Austin campus. Those with previous tech support experience are strongly encouraged to apply. If you do not have technical support experience, but you have technical aptitude, you are also encouraged to apply. Three weeks of paid training is provided. Description: * Handles escalated questions via the telephone addressing both hardware and software related issues. * Reports/escalates issues through the appropriate channels. * Effectively communicates information with his/her team members and customers alike. * Diagnoses and provides a path to resolving various technical issues * Proactively identifies ways to avoid recurrence of customer issues by regularly improving the processes, reviewing technical articles, and recommending changes. * Interfaces with local team management and internal and external partners. * Multitasks through multiple systems while troubleshooting with customers. * Achieves call center metrics including average handle time, customer availability as well as schedule adherence and conformance. * Performs additional responsibilities as business needs dictate. Requirements: Various degrees of experience and education will be considered provided the candidate's application demonstrates related experience in one or more of the following fields: * Desk Top Support * Customer Service/Support Environment * Information Technology/Help Desk * Wireless voice/data technical support * Excellent Customer Service Skills * Strong written, verbal and organization skills * Ability to use critical thinking and logic skills to isolate and resolve technical issues in a timely manner * Superior time management and prioritization skills Send your Resume in right now for immediate consideration, thank you. ]]>

<![CDATA[HIRING IMMEDIATELY – Technical Service Desk Opportunity Small Austin based, privately held corporation is looking for an ambitious highly-professional person for the Technical Service Desk position. This technical support position will receive and respond to service requests from our small and medium business clients. Additionally, since this position communicates by telephone directly with our clients, this individual must possess excellent communications skills, be focused on customer service, and committed to relationship building. Specific responsibilities will include: • Answer client calls as the first responder for all technical issues • Use remote desktop technologies to help clients with various PC issues • Maintain database of service desk tickets to ensure proper documentation of events • Write custom reports for clients to show response to and solving of technical issues • Ability to research software, hardware issues and perform best practice fixes • Check in & track client PC's for hardware/software repairs • Perform PC hardware/software repair onsite per company best practices • Work with purchasing department to identify and order parts • Escalate calls to other technicians or solutions engineers as appropriate • Other duties as assigned Required skills include: • Good phone skills • Calm & professional demeanor • Responsible: you are the face/voice of our business Full-time positions include benefits, including health, dental and industry training as well as paid vacation time and potential to earn equity in the company. FOR CONSIDERATION, PLEASE SEND ALL OF THE FOLLOWING: + Education + Work and Salary History + Availability to Start + References ]]>

<![CDATA[Job Reference #: 39-51635-10DN06 Austin's premier provider of Remote Support Solutions, to the Small and Medium Business Community, is looking for an experienced Network and Help Desk Professional/Remote Support engineer. The ideal candidate will have solid experience in a Microsoft environment. This is a great team to work with! To qualify for this Contract-to-Hire position, you must have a minimum 5 years of network support experience, a strong customer service attitude, and you must be comfortable working in a 100% phone support environment. Additionally, this position will require a minimum of 5 years of troubleshooting and supporting Exchange Server, Outlook and Windows 2003. Current MS Certifications are required. Lastly, this person will need a minimum of 2 years supporting Cisco products, as well as experience with Symatec products. Dell/HP hardware is a plus. Pay - $22+/hr Please click <a href="https://1source.burnettstaffing.com/candidate/demo1.cfm?szCategory=jobprofile&szOrderID=51635&szCandidateID=0" rel="nofollow">https://1source.burnettstaffing.com/candidate/demo1.cfm?szCategory=jobprofile&szOrderID=51635&szCandidateID=0</a> to apply on the Burnett Staffing/Choice Staffing website. If you have questions concerning this position, please contact Deborah Nicolas by 512-794-0077 or email deborahn@burnettstaffing.com. Please be sure to tell us where you saw this job posting. Thank you for the opportunity to consider you for this position. ]]>

<![CDATA[Six month independent contractor position. This position is restricted to residents of the United States. Leapforce is looking for highly educated individuals for an exciting work from home opportunity. Applicants must be self motivated and internet savvy. This is an opportunity to help evaluate and improve search engine results for one of the world's largest internet search engine companies. Search Engine Evaluators will need to combine a passion for analysis, understanding of various online research tools. Applicants must be detail orientated and have a broad range of interests. Ideal Search Engine Evaluators will possess the following skills: * Have in-depth, up-to-date familiarity with American social culture, media, and web culture * Excellent comprehension and written communication skills in English * Broad range of interests, with specific areas of expertise a plus * University degree or equivalent experience (degrees in-progress are acceptable). Advanced degrees a plus * Excellent web research skills and analytical abilities * Ability to work independently under minimal supervision * Possess a high speed internet connection (DSL, Cable Modem, etc.) Search Engine Evaluators provide feedback on search engine results by measuring the relevance and usefulness of web pages in correlation to predefined queries, by providing comparative analysis of sets of search engine results and various other techniques. All candidates are required to take and pass a two-part qualification exam before becoming a Search Engine Evaluator. Part 1 of the exam contains 24 theory based questions. Part 2 of the exam contains 150 simulated evaluation tasks. Supplied study materials can be used during both parts of the exam. Please Note: We are unable to offer more than one Search Engine Evaluator position per household. To apply for this position, please visit <a href="https://www.leapforceathome.com/qrp/public/jobs?sref=c3107ec99b1da118fc97b2e2957317f7" rel="nofollow">www.leapforceathome.com</a> <a href="https://www.leapforceathome.com/qrp/public/home?sref=c3107ec99b1da118fc97b2e2957317f7" rel="nofollow">About Leapforce, Inc. ]]>

<![CDATA[Please email your resume to jobs@spohncentral.com and put "Sales Engineer" in the subject line. General Summary: Spohn & Associates, Inc. is an AT&T Solution Provider Champion. We are looking for proven telecom sales talent to join our team. The successful candidate will have broad, high-level knowledge of telecommunication and data network architectures and proven experience accelerating sales of voice and data services and network security consulting services for new and existing enterprise customers. You must possess the capability to direct, design, document, and implement enterprise and/or complex data networking solutions incorporating strategic business planning, network design, and capacity planning, using technologies such including but not limited to MPLS, Frame Relay, TCP/IP, ATM, UVN and SONET. You must have the ability to use experience and technical judgment to reach sound conclusions and recommendations. Principal Duties and Responsibilities: o Assist the Regional Sales Directors in achieving specific direct sales revenue goals. o Select and present major technical pre-sales design recommendations and related justifications within the context of defined and client-approved requirements and constraints. o Communicate technical design requirements, constraints, functionality, and implementation details verbally and in formal documentation (pre and post-sales) o Design, document, and implement data networking solutions incorporating strategic business planning, network design method, capacity planning, MPLS, Frame Relay, TCP/IP, and ATM. o Effectively communicate account status with sales teams and customer. o Demonstrate ability to meet changing conditions and situations. Skills Required: o Proven technical leadership skills for supporting sales, project management, and pre-sales staff. o Can develop solutions to problems of unusual complexity that require a high degree of ingenuity, creativity, and innovativeness. o Hands on and deep understanding of voice and data communication systems and technologies including, but not limited to access services (DSL, PL, SONET, Metro Ethernet), MPLS, Frame Relay, ATM, TCP/IP, and security fundamentals. o Working knowledge of Information Security Products and Techniques (Intrusion Detection, URL filtering, Firewall & systems monitory, encryption technologies/VPNs/PKI/IPSEC, etc.) o Good interpersonal/customer-relations skills and the ability to guide customer/user ideas into realistic security solutions. o Has demonstrated ability to manage projects with little supervision and successfully meet deadlines. o Ability to maintain excellent relationships with staff, senior management, and customers. Ensures that all communication is proactively maintained at the proper level for the need among all interested parties. o Superior organizational abilities as they apply in maintaining multiple accounts with superior customer service and satisfaction as well as successfully accomplishing multiple tasks. o Excellent verbal and written skills. Willingness to improve in personal knowledge as it applies to supporting the company’s objectives. Job Specifications: o A Bachelor's Degree in Computer Science, Electrical Engineering, Information Systems or equivalent supported by a minimum of 5 years proven technical sales or sales support experience. o CCNP, CCNA, or Equivalent and CISSP preferred o Position requires extensive use of the telephone and face-to-face communications, which requires excellent and accurate communication skills. o Requires 25% travel. The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. ]]>

<![CDATA[Software Engineer Location: Austin, TX Job Type: Full-time, salaried with benefits, and stock options Reports To: Director of Development About this Position We're looking for an experienced technical expert in Java enterprise server technologies to join the Bazaarvoice development team as a Software Engineer. The team is responsible for all the hard-core technical components that drive the Bazaarvoice service-oriented architecture. As a software engineer on the Bazaarvoice team, you will work with other engineers and program/product managers to create distributed application services, front-end UI’s that integrate into clients’ websites, and standalone interfaces for business analytical users. Key Job Responsibilities Translation of complex functional and technical requirements into detailed architecture and design Develop and deliver quality applications on-time and on-budget. Solutions developed by the team are using Java, SQL, XML, iBatis, Freemarker DHTML, Javascript and other web technologies. Maintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies Work with management and development team to bring in new technologies. Candidate must be able to work with a minimum of technical supervision and supplemental engineering support Job Requirements Bachelors degree in Computer Science or Electrical Engineering required 2+ years of Java web application development Strong knowledge of data structures, algorithm, and enterprise systems required Excellent verbal and written communication skills Ability to adapt to new development environments and changing business requirements Core competencies in Java, XML, SQL, HTML is required; experience with other web technologies such as DHTML, Javascript, iBatis, Freemarker, Hibernate, Spring, Tapestry is a plus Experience with large distributed applications is a plus as is building/operating highly available systems Work well in a team environment and be able to effectively drive cross-team solutions that have complex dependencies and requirements Ability to handle multiple competing priorities in a fast-paced environment Follow link to apply: <a href="http://www.jobvite.com/j/?cj=oYUaVfwH&s=Craigslist" rel="nofollow">http://www.jobvite.com/j/?cj=oYUaVfwH&s=Craigslist</a>]]>

<![CDATA[Senior Software Engineer Location: Austin, TX Job Type: Full-time, salaried with benefits, and stock options Reports To: Director of Development About this Position We're looking for an experienced technical expert in Java enterprise server technologies to join the Bazaarvoice development team as a Senior Software Engineer. The team is responsible for all the hard-core technical components that drive the Bazaarvoice service-oriented architecture. As a software engineer on the Bazaarvoice team, you will work with other engineers and program/product managers to create distributed application services, front-end UI’s that integrate into clients’ websites, and standalone interfaces for business analytical users. Key Job Responsibilities Translation of complex functional and technical requirements into detailed architecture and design Develop and deliver quality applications on-time and on-budget. Solutions developed by the team are using Java, SQL, XML, iBatis, Freemarker, DHTML, Javascript and other web technologies. Maintain current technical knowledge to support rapidly changing technology, always on the look out for new technologies and work with management and development team in bringing new technologies. Candidate must be able to work with a minimum of technical supervision and supplemental engineering support Job Requirements Bachelors degree in Computer Science or Electrical Engineering required, MSCS a plus 5+ years of Java web application development Strong knowledge of data structures, algorithms, and enterprise systems required Excellent verbal and written communication skills Ability to adapt to new development environments and changing business requirements Core competencies in Java, XML, SQL, HTML is required; experience with other web technologies such as DHTML, Javascript, iBatis, Freemarker, Hibernate, Spring, Tapestry is a plus Experience with large distributed applications is a plus as is building/operating highly available systems Work well in a team environment and be able to effectively drive cross-team solutions that have complex dependencies and requirements Ability to handle multiple competing priorities in a fast-paced environment Follow link to apply: <a href="http://www.jobvite.com/j/?cj=obZbVfw0&s=Craigslist" rel="nofollow">http://www.jobvite.com/j/?cj=obZbVfw0&s=Craigslist</a>]]>

<![CDATA[We are currently seeking a Computer Tester/ Data Entry Position Responsibilities: Test many types of items, PCs to Business Industrial, and input collected data (Knowledge of business industrial items a plus, but not required). Take photos of items to use in listing on an auction website (eBay experience a plus, but not required) Be able to do online research to adequately describe unknown items. Be able to maintain a clean and safe work environment (steel toes will be required) Skills/ Requirements: Dependable, show up on-time with a positive attitude Must be able to work in a fast-paced environment Must be detail oriented Able to take apart notebooks/desktops and have good troubleshooting skills Have good knowledge of computers and computer related equipment Attention to accuracy along with speed in an efficient yet consistent manner Desire to exceed stated production goals Strong team player Must be willing to learn Compensation is $10.00/hour if you are moved to Full time there is an excellent benefits package (after 30 days of employment) dental, vision and life insurance (after 60 days) Health plan (after 6 months) and a Simple IRA Vacation time and paid holidays ]]>

<![CDATA[We are seeking a highly motivated customer support manager to manage a 24 / 7 team of Customer Service Representatives. Your Qualifications: * Highly Competent in residential networks and networking technologies * Knowledge and Skills around Virtual Private Networks (all types) * Good knowledge around Windows, Mac and Linux operating systems * At least 2 years of management or supervisory experience * Bachelor Degree in Computer Science or related field * Excellent verbal and written skills Your Responsibilities: * Scheduling of 24 / 7 team * Reviewing the performance of the customer service representatives * Ability to work a shift (if needed) * On call for critical issues * Achieve high customer satisfaction and resolution rates * Training and mentoring of customer service representatives * Ability to define and drive process improvement Please email a copy of your resume, cover letter (including why you should be *the one*), and salary requirements.]]>

<![CDATA[OCC is looking for new talented staff to service it's clients in Austin. Applicants should have a broad understanding of technology, an inquisitive mind, and a strong work ethic. Certifications such as MCP are greatly valued, experience in Mac OS, and MS exchange are also desired. Cisco certification as well as Linux experience are desired but not required. Applicants will be working in a small/medium size business network architecture and must be comfortable with server conventions. Professional IT experience required. Part time position with the possibility of moving to full time. Requirements: Previous Professional IT experience Detailed knowledge of XP, Vista, SBS environments, network troubleshooting Reliable transportation Desired: Mac OS X Cisco Certification Linux knowledge Cabling CEH certification South Austin Residence (for ease of commute) Only online applications will be accepted. <a href="http://www.occaustin.com/jobs" rel="nofollow">Apply here </a> <a href="http://www.occaustin.com/jobs" rel="nofollow">http://www.occaustin.com/jobs</a> ]]>

<![CDATA[IT Support Technician Cintra US is now accepting applications for an entry level IT Support Technician. Cintra is one of the transportation industry's leading companies, with an established international presence. Cintra offers employees outstanding benefits, including: medical, dental, vision, life, 401K, flexible spending account, vacation, holiday and sick time. Growth opportunities are available. Candidates should be available for travel inside and outside the USA. Job Responsibilities: 1.Keep inventory of all machines within the organization, in order to keep track of machines in service and recommend upgrades. 2.Act as first contact when users encounter problems with any Information Technology-related task, usually dealing with local workstations, printers, mobile devices (Blackberry). 3.Prepare machines for employees, including setting up new machines. 4.Contact appropriate vendor for part replacements and/or make appointments repairs by a technician. 5.Clear workstations of malicious software. 6.Install applications and train users in software and hardware that their specific job requires. 7.Identifying user needs and defining hardware and software requirements to meet those needs. Necessary Skills: *Strong working knowledge of Windows XP, Active Directory, DNS, DHCP, WINS, TCP/IP. *Solid knowledge of computer hardware, including printers, routers and switches. *Strong working knowledge of Microsoft 2003/2007 *Working knowledge of Exchange Server and Blackberry Server *Must have excellent communication & customer service skills *Bachelor’s degree in Information Technology required. All interested parties, please send a cover letter outlining your experience, your resume and three professional references to the contact address listed in this posting.]]>

<![CDATA[Technical Support Representative - Electronics Project Work Available!!! Integrated Human Capital, a Texas-based staffing services company, has numerous openings for Technical Support Reps to provide troubleshooting, problem resolution, and supreme service to customers that have purchased a variety of electronics products from a premier manufacturer known for it's cutting-edge technology. This project is scheduled to start MONDAY, MARCH 8TH, 2010 and run approximately 4 to 6 months, with a possible extension. Hours of operation are 8:00am to 8:00pm, 7 days a week (must be flexible to work any 8-hour shift assigned after training, which could include a weekend). Pay is $10.00. To qualify for this position, candidates must possess the following: * Excellent customer service skills (as demonstrated in previous work history) * Problem solving skills * Professional verbal/written communication skills * Good listening skills * Basic technical aptitude with the ability to quickly acquire new skills * Good PC skills - ability to navigate through internet * Typing speed of 25wpm * Ability to complete pre-employment drug and background screening These jobs WILL FILL FAST! Don't delay, respond to this posting right away! ]]>

<![CDATA[A prestigious software company, located in the Austin area, is seeking 2 Web Development experts who understand object-oriented projects. Design patterns is a plus! To qualify for this Direct Hire position, you must have 3-5 years of web development experience (prefer a Cold Fusion emphasis) and SQL/SQL Server 2000-2005 Development. This position will play a key role in building medium to large scale public facing, high volume based Web applications. They will maintain existing intranet, extranet, internet sites, and applications. They will participate in ongoing development applications and deliver new functionality and change requests for existing applications. Company offers a very competitive compensation plus full benefits. Pay - DOE Please click <a href="https://1source.burnettstaffing.com/candidate/demo1.cfm?szCategory=jobprofile&szOrderID=51603&szCandidateID=0" rel="nofollow">https://1source.burnettstaffing.com/candidate/demo1.cfm?szCategory=jobprofile&szOrderID=51603&szCandidateID=0</a> to apply on the Burnett Staffing/Choice Staffing website. If you have questions concerning this position, please contact Maggie Dunn by email MaggieD@burnettstaffing.com. Please be sure to tell us where you saw this job posting. Thank you for the opportunity to consider you for this position. ]]>

<![CDATA[Local Tech Company looking for Computer Deployment Technicians with 1-2 yrs experience in servicing and deploying computer equipment. Technical Certifications are a plus. Must have proven customer service background. Individual must be knowledgeable of Windows operating system environment. Able to comprehend and follow verbal and written technical instructions and scripts. Qualified resources should have A+ certification or equivalent skill set. Basic Windows troubleshooting will be involved. KNOWLEDGE, SKILLS, AND ABILITIES: Full working knowledge of MS Windows XP and Later Operating Systems Network troubleshooting Hardware troubleshooting Peripheral setup and troubleshooting Working knowledge of Ghost and similar applications Strong leadership, communication and troubleshooting skills a plus Must be a team player, transportation is a must. Hours will likely be in the AM (7AM - 4 PM) Any applicant considered for these positions MUST be able to pass a federal background check and drug screening Please e-mail your resumes with updated contact info to jflores@iccmax.com for consideration or Call 512-949-3900 Ext 3904 ]]>

<![CDATA[ Austin-based Company is seeking a part-time Exchange Contractor to work with our IT Department on a variety of assignments. Background check is required for this position. Resumes without hourly salary requirements will not be considered. This is a contract position. Job Requirements: Basic Knowledge: Must know how to backup and restore backups. Disaster Recovery Experience Experience with Exmerge *Must be familiar with Windows 2000 *Must be familiar with Exchange 2000 Must be experienced in managing and maintaining an Exchange 2000 server in a windows 2000 environment. Experience with Active Directory Excellent communication skills required. Please Note: The version of our server is Exchange 2000; the contractor we are seeking must have experience with this version specifically. Experience with newer Exchange versions will not satisfy our requirements. Please e-mail your cover letter including salary requirements and resume to the above Craigslist address. ]]>

<![CDATA[A rapidly growing hi-tech firm is seeking a Customer Support Manager to add to their team. We are looking for a customer-service-focused individual to manage our technical support team. The ideal candidate will possess a range of technical and interpersonal skills to motivate and encourage our support team. Responsibilities will include supervising the team of technical support agents and managing day to day operations. Additionally, this person will need to: develop the skills of team members and hone in on the areas of expertise of each agent; provide and document performance feedback through coaching, performance reviews, goal setting and deficiency management; interview new applicants; improve customer satisfaction and call quality by monitoring and giving feedback; develop and implement process improvements; lead and participate in weekly technical support meetings; take calls and handle escalated customer issues as needed; participate in cross-functional meetings to give input on improvement opportunities; support and communicate business goals, quality standards, policies, processes and procedures. This person will need to possess the ability to explain and teach technical tools to non-technical users. Additionally, this position requires a very high attention to detail and good troubleshooting skills. Strong organization skills and multitasking abilities are necessary. Experience in a technology company, as well as Health Care or Medical IT products is a plus! To qualify for this Direct Hire position, you must have a Bachelors Degree, 5+ years of call center management experience, 2 or more years of experience supporting web-based applications, great customer service skills, and excellent verbal, written and communication skills. Pay - DOE Please click <a href="https://1source.burnettstaffing.com/candidate/demo1.cfm?szCategory=jobprofile&szOrderID=51586&szCandidateID=0" rel="nofollow">https://1source.burnettstaffing.com/candidate/demo1.cfm?szCategory=jobprofile&szOrderID=51586&szCandidateID=0</a> to apply on the Burnett Staffing/Choice Staffing website. If you have questions concerning this position, please contact Maggie Dunn by 512-794-0077 or email maggied@burnettstaffing.com. Please be sure to tell us where you saw this job posting. Thank you for the opportunity to consider you for this position. ]]>

<![CDATA[The industry leader in web-based workforce management solutions, is expanding its Support Center to keep up with the needs of a rapidly increasing user base. We are looking for bright, capable individuals who are willing to work hard and grow along with us. Over our ten year history, we earned a reputation for providing our clients with the highest level of support. It’s this reputation that has largely been responsible the strong growth we’ve enjoyed over the past few years, and it is critical that we continue to exceed expectations. That’s why we hire only the best possible candidates to man our Support Center, and why we are willing to pay a more than competitive salary to our entry-level Support Technicians. Employees new to our company can expect to find a supportive office environment and positive company culture. Support Services Technician – Primary Responsibilities • Support users of our software, from beginners to advanced users. • Investigate and troubleshoot technical issues in an efficient manner. • Respond to telephone calls and emails requesting technical support. • Document, track and monitor issues to ensure timely resolution. • Maintain the high level of client service and support for which we are known. We are now supporting 7 days a week and we need a group of people that can work weekends as well as some regular work days. 30-40 hours per week Must be Available to work until 7pm M-F and 8-5 Saturday and Sunday Bilingual (SPANISH) a HUGE plus Submit your resume through Craigslist as an attachment.]]>

<![CDATA[Job Reference #: 40-51571-10AC06 A rapidly growing, Nationwide client located in the North Austin area is seeking an MS SQL Database Administrator for their corporate office. This is a fantastic opportunity to join a thriving Austin based company that has grown into a multi-million dollar company while maintaining local culture and values! Company offers a competitive salary with generous profit sharing and encourages personal and professional growth! This person will assist with the rapid growth across the United States. To qualify for this Direct Hire position, you must have 5+ years of experience in an enterprise environment, previous experience working with SQL 2005/2008 and SSRS, previous experience working with virualization software such as VMWare, and MS Certified DBA. Degree is strongly preferred. We are looking for candidates with a stable work history who are motivated and career driven. This position will provide operational software support for commerical and internal applications; analysis, design, layout relational database management system (RDBMS); works with the applications development teams, focusing on the back-end portion of data storage considerations and performance considerations for application systems being developed. Pay - DOE, Full Benefits and Profit Sharing Please click <a href="https://1source.burnettstaffing.com/candidate/demo1.cfm?szCategory=jobprofile&szOrderID=51571&szCandidateID=0" rel="nofollow">https://1source.burnettstaffing.com/candidate/demo1.cfm?szCategory=jobprofile&szOrderID=51571&szCandidateID=0</a> to apply on the Burnett Staffing/Choice Staffing website. If you have questions concerning this position, please contact Angela Migliaccio by email angelac@burnettstaffing.com. Please be sure to tell us where you saw this job posting. Thank you for the opportunity to consider you for this position. ]]>

<![CDATA[iEnergizer of Texas is doing it again! We are now hiring full time Tier 1 tech support agents for the most recognized Gaming Company around. Must be willing to work flexible scheduling, possible overtime environment. Experience is required and passion for gaming a must. Essential Duties: * Respond to customer phone calls, * Take ownership of customer issues, * Work with Tech Leads, Team Manager to resolve customer issues, * Ensure proper escalation procedures are followed, * Ability to work weekends, nights, holidays, and overtime are beneficial, * Outstanding communication skills, both written and verbal, * Ability to effectively manage medium to heavy inbound call volume, * Courteous and professional manner, * Ability to diffuse irate customers * Extreme flexibility and adaptable to change, * Home Networking knowledge preferred. Excellent Benefits Package includes 401(k) Retirement Plan, IRA (Traditional, Roth and Education), Flexible Benefit Plan, Medical, Vision and Dental Programs (including prescription drug benefits), Disability Plans, Life and Accidental Death & Dismemberment Insurance, Long-Term Care Insurance, Paid Vacation, Paid Sick time, Paid Holidays, Paid Bereavement Time, Employee Assistance Program, Opportunities for Advancement and Employee recognition programs. Email txhr@ienergizertx.com your resume with "TIER 1 GAMER" in the subject line for serious consideration. Paid Training begins March 1st so don't wait or you'll miss out! ]]>

<![CDATA[We are a retail store with an in house PC repair shop looking to hire a full-time and part-time Computer Repair Technician. You must: Have reliable transportation Be able to be on time all the time Always!!! (9:45am-6:15pm) Be comfortable guiding people to the right product Have good working knowledge of MS Office/O.S. products Have good working knowledge of a computer/laptop and recent technological advances (IE. New Product) Be comfortable taking apart notebooks/desktops and have good troubleshooting skills Be comfortable selling computers and computer related equipment Have Great people skills Be willing to learn The starting pay rate will be 9/hr with 90 day performance evaluation and possible raise. Interviews will be held ASAP. Please Submit a current resume via email.]]>

<![CDATA[<div> The Company: Digital Cheetah Solutions, Inc., an equal opportunity employer, is a fast-paced, innovative company founded to provide organizations with easy to maintain and highly functional Web-based databases and Web site solutions. Digital Cheetah Solutions, Inc. strives to create an exciting, challenging and rewarding work environment. As a small dynamic company, we offer career driven candidates the opportunity to make a difference working with a team of dedicated industry veterans with vast experience on the forefront of technology innovation. Digital Cheetah Solutions, Inc. is headquartered in Austin, Texas with offices one block south of the Congress bridge.Description: In the role of Client Liaison you will be working with high-caliber people and enthusiastic clients in a fast-paced environment. You will collaborate with clients on an on-going, daily basis and will participate in the entire lifecycle of each project; using cutting-edge Internet technologies to assist in building out and launching Web based database systems for new clients and providing ongoing support for clients after the system has successfully launched. As an Client Liaison you will assist in requirements gathering, materials gathering, monitoring project workflow, building out administrative areas and content for the solution using Web-based tools, testing/QA-ing, and providing ongoing support after successful system deployment. In your position you will have exposure to a wide variety of roles, challenges, and technologies, and will have the opportunity to learn best practice skills in an expanding company with numerous possibilities for personal and career advancement.Job Responsibilities: Work with clients to gather requirements and perform information gathering for project development. Configure site and build out solution components and site content. Perform unit testing and application testing during the development and rollout of projects and applications. Receive, troubleshoot and work with appropriate resources to answer support and development related email and phone requests from clients. Strong project management and internal resource management and internal resource management skills are required for this position. Job Qualifications: The ideal candidate will be comfortable interacting with clients, managing projects and internal resources, and will have a strong desire to learn. Some basic exposure to HTML, SQL, and reporting tools is a bonus, although not a requirement.Education/Experience: A BA/BS is preferred.Time Frame and Contact: Full-time position. Position is open for immediate hire. Please submit your resume online at: <a href="http://intranet.dcheetah.com/client" target="_blank" rel="nofollow">http://intranet.dcheetah.com/client</a> </div>]]>

<![CDATA[BancVue, Ltd. and FIRST ROI, sister companies based in Austin, Texas are leading the unification of a powerful network of Community Financial Institutions that are re-establishing themselves as the go-to place for banking products and services. We are helping our customers Win the War against the Mega Banks! Our innovative and exciting products offer you a great opportunity to be part of a terrific team! Our culture is demanding and goal oriented. If you feel most alive when you generate results that many would say are impossible, then you will be a star here. If you want a place you can get by at 80% effort, please allow us to focus on more driven candidates. BancVue/FIRST ROI are equal opportunity employers and welcome diversity to our team. Summary This position will encompass a number of responsibilities including but not limited to supervise the Technical Support team, trouble ticket escalation as well as provide technical support in person, via phone and email, and hands on technical support of all related hardware and software systems. This individual will be supporting client and will participate in the development and documentation of future IT policies and procedures along with being escalation support for the internal network. This position will require extensive knowledge of the technical infrastructure. Although this position is a managerial based position, it does require one to be more hands on “technical” and step in to handle upper customer/technical service level issues as necessary. Core Duties As Supervisor •Supervise the Technical Support department and direct their daily activities •Monitor Technical Support e-mail, queue (Spiceworks), and cases •Manage the Spiceworks system as well as gather and report support metrics •Assist in deployment of new software releases to customer base •Manage end user concerns. As Technical Support Engineer • Field customer support requests, perform problem determination, and turn over problems to engineering. •Track open issues, communicate status to end users using the ticketing system. •Work with network admin to install and test new versions of products. •Follow up with customers to verify solutions are successful. •Proactively contact customers to ensure they are pleased. •Use Spiceworks to assist customers such as FAQs, online customer status requests, etc. •Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. •Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. •Works with Help Desk and Network admin as appropriate to determine and resolve problems received from clients. •Trains and orients staff on use of hardware and software. Recommends and / or performs upgrades on systems to ensure longevity. Assists in maintaining LAN/WAN records and, as appropriate, telephone systems cable. Required Experience / Skills: Minimum two years experience supervising or managing a technical support team and three years experience providing technical support for systems with software and hardware components. •Experience with installation and technical support for Windows and OS X software products. •Experience supporting products with TCP/IP networking components. •Excellent phone and email skills, positive customer-centric attitude. •Excellent problem determination technique. Well-organized, and good follow through on commitments to customers. •Skilled technical writer able to document problems and solutions for customers (posting FAQs) and other technical support personnel. •BS is information technology related field. •Experience with Nortel VoIP phone system. •Experience with SugarCRM. •Experience with SAS 70 compliant environment. EOE M/D/V]]>

<![CDATA[First Tier Customer Support Rep Austin, TX – CourseTrends, Inc – <a href="http://www.coursetrends.com/" rel="nofollow">www.coursetrends.com</a> Fast growing internet marketing company seeks a first tier customer support rep. This person must have 2+ years of customer support experience over the phone and email. We are searching for a friendly, fun, and professional individual to be part of our support team, supporting our 700 customers in using our Internet and E-mail Marketing Platform. Required Technical Skills <ul> <li> Working knowledge of HTML. </li> <li> Experience with Photoshop, MS Office, Publisher, Illustrator, and other office and design applications. </li> <li> Familiarity with a Linux shell environment </li> </ul> Required People Skills (must have) <ul> <li> Experience with understanding and soliciting requirements through conversations with non-technical customers and employees. </li> <li> Superior work ethic absolutely required. </li> <li> Need to have a fun and friendly personality. Golf is fun. </li> <li> Excellent verbal communication skills are a must. </li> <li> Hard worker that’s willing to put in extra hours when needed and enjoying the benefits of exceeding the customer's expectations. We are looking for a very dedicated individual that wants a career and not just a job. </li> </ul> Required Experience (must have) <ul> <li> 2+ years in a customer support position. </li> <li> 1+ years in a technical support or IT position. </li> </ul> Desired Skills (optional but highly desirable) <ul> <li> Linux/UNIX experience. </li> </ul> <ul> <li> Flash </li> <li> CSS </li> </ul> US CITIZENS ONLY - WE DO NOT CONTRACT OR SPONSOR. NO HEADHUNTERS, NO CONSULTING FIRMS, NO OFFSHORE COMPANIES. We will not cover relocation expenses nor will we cover travel expenses associated with interviews. We strongly prefer local candidates. Candidate must be on site 5 days per week and available to work one weekend per month. Support team hours are from 7 am to 7 pm, the candidate must be available to work a flexible shift. Email resume to <a href="mailto:careers@coursetrends.com" rel="nofollow">careers@coursetrends.com</a>. CourseTrends helps golf courses capture customer data, create targeted one-to-one marketing campaigns, and generate membership and outing sales leads. Using CourseTrends DriveRevenue© Golf Marketing System increases golf revenue and customer loyalty while maximizing a clubs marketing investment. 100% of CourseTrends customers are driving new revenues to their clubs. To learn more visit us - <a href="http://www.coursetrends.com/" rel="nofollow">www.coursetrends.com</a>. ]]>

<![CDATA[Founded in 1998, SolarWinds (NYSE: SWI) provides powerful, simple, and affordable network management software to more than 88,000 customers worldwide – from Fortune 500 enterprises to small businesses. Our diverse range of software solutions and tools helps IT teams to get the most out of their corporate networks. Our products are downloadable, easy to use and maintain, and provide the power, scale, and flexibility needed to manage today's complex network environments. We believe that our offerings represent the best alternative to the expensive, inflexible network management platforms from traditional enterprise vendors. One of the key elements of our success is our connection to the IT management community and we work to understand the challenges they face on a daily basis. Through SolarWinds' growing online community, thwack®, we offer users a forum for problem solving, peer support, and sharing technology for all of our products. This active user-community input is combined with decades of network management experience to deliver a wide range of solutions and tools to address the real-world needs of network professionals. We are looking for someone who wants to work in a fast-paced environment, is capable of managing multiple responsibilities, and who is looking for an amazing opportunity to grow and flourish within a dynamic, growing technology business. Responsibilities: • Provides outstanding technical product support while answering a range of simple to complex customer questions or problems, over telephone or email, in the areas of system configuration, setup and functionality for our award-winning network management, configuration management and network engineering products • Responsible for escalation of support issues to the appropriate experts within the company, owning support issues until resolution and acting as primary support liaison between company and customer • Keeps customer informed of how and when problems are resolved • Assists in the documentation and reproduction of customer issues to allow for R&D to create solutions and future enhancements • Provides work leadership to less experienced Technical Support Center Specialists Qualifications: • 3 - 4 years technical experience in a networking environment • Must have very strong skills in IP Networking, Microsoft Operating Systems, SQL database operation and network management utilities • Exceptional oral and written communication and customer interaction skills are critical for this position • Fundamental understanding of all versions of Microsoft OS & MS SQL • Experience with TCP/IP based networks, SNMP, ICMP, and all standard Office applications • Working knowledge of network hardware configurations for Routers, Switches, and Firewalls • Must have strong reasoning and technical troubleshooting skills ]]>

<![CDATA[IT Service Desk / Jr. IT Administrator A really great company seeks an outstanding entry-level IT person to assist in the daily workings of a complex and challenging Enterprise environment. You will be assisting ~50 internal employees with desktop/phone/application issues, working with Developers in Dev/Test environments, providing backup and interrupt handling for 3 Sr. Administrators, working 32-40 hrs/wk (flexible schedule), and be 'on-call' 1 week per month (it's not bad... really). You will be working along side some really great people and some of the best Techs in the business in an upbeat environment with many perks. This is a great opportunity to learn some cutting edge technology and contribute to the innovation happening here! Background check required. Requirements Include: - Hard working, friendly and outgoing. - Detail oriented and ability to multi-task - Excellent Troubleshooting and Inter-personal skills - Fast Learner seeking exposure to all kinds of technology - Great communication (both written and verbal) - TCP/IP Knowledge, understanding of OSI model, basic routing - Basic Linux (Slackware / Gentoo preferred) - Windows XP, Server 2003/2008 - Office 2007 Applications Knowledge/Experience with the following a Plus: - VMWare vSphere 4.0 - Active Directory - SQL Server 2005 (strong ++++!) - Apache / IIS7 - Visual Studio - Sharepoint 2007 - Any Microsoft Certs - Altiris - McAffee Enterprise - SIP/ Shoretel Phones / IPBX - Perl / PHP / Linux / ASP.Net / Silverlight - Nagios / Cacti / Splunk - Backup Exec / Veeam - EMC Celerra iSCSI/NAS/SAN Please email your resume and references ASAP to the job-xxxxx@craigslist.org email address - looking to fill this position quickly.]]>

<![CDATA[Looking for your next career move and want to work for an award winning company? Launch your career with a nationally established company with a network of satisfied Fortune 500 businesses, government agencies, and innovative start-ups. Catch the Momentum: We have provided IT and engineering staffing solutions for 29 years and we are experiencing abundant growth. We have earned a 95% client retention rate by meeting our client’s needs and providing skilled professionals and using our “Service 1st” brand approach. We provide a unique personal approach so that you feel comfortable in your project, satisfied with your compensation, and are prepared for the future. We have been asked to indentify a large team of Help Desk Analyst Level 1 for one of our clients. This position is the right career choice for individuals who have a passion for their work, are inspired by working with the latest technologies, and who wish to experience the rewards of working with others who share the same values Scope of work: • Provide Level 1 telephone (100%) support and answers to users on a variety of issues related to defined or project-oriented problems • Assists customers by means of listing, identifying, researching, and than resolving technical problem(s) • Has constant interactions with customers; therefore, must be effective in listing, indentifying, researching and problem solving through strong interpersonal communications • Good organizational skills to effectively document, track, and monitor the problem to ensure a timely resolution. • Demonstrates a high degree of customer service skills, patience and timeliness • Adheres to established standards in resolving problems • Calls will be recorded/monitored and if complaints are made the calls will be reviewed • Know when to escalates trouble ticket as necessary to next level of support • Is expected to handle ….calls per 8 hour shift Required skills: • Is familiar with a variety of customer service or help desk concepts, practices, and procedures. • Familiarity using a ticketing system • Experience of working in a large enterprise environment is preferred • Flexibility a must, has to be able to work ANY 8 hour shift in a 24/7 large help desk environment • Strong preference for past Call Center, Help Desk or Customer Service experience • Has 1 year help desk, customer services or call center experience • Excellent computer and typing skills We pays referral fees. You must be at least 18 years or older You must be willing to take a drug test as part of the selection process You must be willing to submit a background investigation as part of the selection process You must have legal authorization to work in the United States Top Reasons to join us: • Texas Instruments, Supplier of Excellence • Blue Diamond Award, Best Customer Service, Charlotte, NC Chamber IT Council • TXU Gold Star Vendor • IBM Quality Vendor of the Year Award • Top 100 North Texas Firms, Dallas Morning News • Blue Diamond Award, Outstanding Growth, Charlotte, NC Chamber IT Council • One of the Top 25 Fastest Growing IT firms, Charlotte Business Journal • "Fast Tech 50" for growth, Dallas Business Journal ]]>

<![CDATA[Support Engineer Job Type: Full-Time, Salaried with Full Benefits & Stock Options Reports To: International Ops & Support Manager About this position The Technical Support team is responsible for technical support and maintenance of all Bazaarvoice web applications. The Support Engineer role is responsible for a wide variety of integration issues submitted by Bazaarvoice customers. Issues will be assigned and worked to completion, communicating with the customer in every step of the process. Our bar for customer service is very high – candidates must be able to demonstrate effective communication of technical concepts to a variety of audiences. Be prepared for a rigorous interview process. Job Requirements The ideal Support Engineer has experience managing or playing a lead client-facing role in multiple technology integration engagements and meets most or all of the following requirements: Bachelors degree or equivalent experience and certifications <a href="http://www.bazaarvoice.com/culture.html." rel="nofollow">http://www.bazaarvoice.com/culture.html.</a> Know them. Internet/e-commerce industry experience or self-research on it HTML and CSS skills Basic JavaScript knowledge Strong knowledge of SQL and database design concepts Experience with Firefox development tools & debugging XML knowledge strongly preferred –specifically feeds and the ability to understand and troubleshoot APIs Strong client communication skills Experience using version control and issue tracking systems (Salesforce.com experience is a plus) Authorization to work in the U.S. <a href="http://www.jobvite.com/j/?cj=oOBdVfwh&s=Craig" rel="nofollow">http://www.jobvite.com/j/?cj=oOBdVfwh&s=Craig</a>'s%25252525252bList ]]>

<![CDATA[We are an IT support service providing network support to businesses in the greater Austin area. Our clients vary among a wide range of industries. We are currently seeking a full-time energetic, people-friendly Onsite Technical Support Specialist. You would work remotely from home when not onsite. Your duties would be to: - Respond quickly to client technical support requests and troubleshoot desktop, network, server, virus, and email issues etc., both remotely and at client locations. - Install new servers, computers and devices, as well as rebuild computers or servers. - Install VPNs and troubleshoot VPN issues. - Perform timely equipment pickup and deliveries. - Communicate with clients via phone, email etc. regarding technical issues. General Background: You must be professional in appearance and communication style. You must be a self-starter, have a great attitude towards helping clients, and be a very good problem solver. For you to be successful in this position, you must have a desire to excel in the IT industry. Technical Qualifications: - 2+ years of professional experience in technical support and customer service. - Good working experience in providing Desktop, Network and Server Support. Lots of server-level experience is a must. - Strong experience in Windows environments. Linux experience also preferred. - Strong knowledge of networking concepts/architecture, including experience with network protocols/architecture such as Ethernet, TCP/IP, DHCP, WINS, DNS, SMTP. Requirements: - When not onsite, you would be working remotely from your home. You must have your own computer, internet access and working phone/phone lines located at your home. - You must have reliable transportation and current auto insurance coverage. - Some evening work, weekend work and overtime would be required. - You must have good grammar and be able to spell. - You must be detail oriented and be able to follow instructions well. Your first test is below. ============== If interested, please forward a resume, a short paragraph about yourself and why you think you would be a good fit for this position (tell us something interesting so that you stand out from the crowd), along with a desired salary range. IMPORTANT!!!!!! You must include a desired salary range or you will NOT be considered. 2nd Test: Place the word HIPPOPOTAMUS in your email to confirm you pay attention to detail. ============== ]]>

<![CDATA[Staffmark is hiring first level support technicians for North Austin call center. As a first level support technician the you will be multitasking and prioritizing tasks throughout the day that include dispatching and monitoring technician’s in the field, processing tickets submitted by customers, routing calls that come into the corporate office, and troubleshooting various hardware and software issues. Call incidents are received via incoming phone queues, email, and web created tickets. Responsibilities : 1. Knowledge of Restaurant and Grocery Store environment and operations 2. Supports and assists the Restaurant and Grocery environment on a technical basis. 3. Is the first and Single Point of Contact (SPOC) for all customer needs 4. Accurately manages the recording, initial analysis, prioritization, escalation, tracking and feedback of all incidents received at the Help Desk 5. Ensures the quality of the logged information and that it accurately states the customer’s issue/requests 6. Registers all analysis activities within the Call Management System 7. Prioritizes bases on the business impact and knowledge of Restaurant and Grocery environment 8. Is expected to solve a percentage of cases at the first level of incident solving 9. Escalates successfully all cases to a second level analyst or a supervisor when cases cannot be solved at the first level 10. Closes all incidents that have been resolved either by an interim or final solution Qualifications: 1. Experience in computer support 2. Call Center experience 3. Ability to multi-task in a fast and evolving environment with little or no documentation 4. Experience with Windows, Linux, Networking, Vpn, Html and Computer hardware Traits: 1. Good communication skills 2. Ability to learn in fast paced environment and to work under pressure 3. Ability to think logically and perform step-by-step troubleshooting 4. Document simultaneously during incoming phone calls 5. Detail oriented Desirable: 1. Technical certifications 2. Windows, Linux, Networking, Vpn, Html and Computer hardware certifications or relevant experience 3. Knowledgebase Administration and Documentation Experience This position comes with the opportunity to immediately enroll in a full benefits package, including medical, dental, 401(k), holiday and vacation pay. If you think you or anyone you know is qualified please call Staffmark at 512-310-5744. Please send resumes to austin@staffmark.com and put “Retail Tech" in the subject field. Pay Rate: $13 starting depending on experience Schedule: Must be available to work any shift 24x7 EOE ]]>

<![CDATA[An Electronics company located in the Austin area is seeking an RF Engineering Technician to add to their team. To qualify for this Temp position, you must have knowledge of Microwave as the frequency range is from 6-40GHz with T/R from 65MHz to 1500+MHz, must be able to troubleshoot RF power errors, telemetry, RSL, Mask, Spurious Interrupt, and RF leakage independently and efficiently without assistance, must have the ability to use and calibrate power meters and spectrum analyzers. Additionally, must have knowledge of high power AC and DC voltages and Ohm’s Law as it pertains to troubleshooting of current, power, and resistance. Excellent communication skills (written and verbal) are important, as data is submitted to an Electrical Engineer for review. Failure analysis reports are written by the team and the candidate should be able to provide objective evidence to support. In this position you will be responsible for Level 2 Test and Troubleshooting for RF Equipment. Must have a minimum of 5 years of high level debug and test experience. Pay - $18+/hr Please click <a href="https://1source.burnettstaffing.com/candidate/demo1.cfm?szCategory=jobprofile&szOrderID=51442&szCandidateID=0" rel="nofollow">https://1source.burnettstaffing.com/candidate/demo1.cfm?szCategory=jobprofile&szOrderID=51442&szCandidateID=0</a> to apply on the Burnett Staffing/Choice Staffing website. If you have questions concerning this position, please contact Deborah Nicolas by 512-794-0077 or email deborahn@burnettstaffing.com. Please be sure to tell us where you saw this job posting. Thank you for the opportunity to consider you for this position. ]]>

<![CDATA[Datran Media is a leading digital marketing technology company that helps advertisers, publishers and agencies manage their branding, acquisition, retention and monetization campaigns across multiple channels. Our UnsubCentral business unit is seeking a highly motivated technically minded and customer-centric person to join our team. UnsubCentral offers an email suppression service that creates a secure environment for managing opt-out lists across affiliates and other third parties. The centralized platform ensures advertisers and their affiliates comply with CAN-SPAM and data privacy requirements. Responsibilities: ·         Proactive monitoring and communication with clients to address technical and business needs/issues/opportunities ·         Ensuring client satisfaction with UnsubCentral service offering ·         Collaboration with clients to identify strategy and goals, including adoption of email marketing best practices and follow through to execution of initiatives ·         Coordination of initial client setup with the support and development teams, including system configurations and any specific customization Initial client training to best utilize the UnsubCentral product to most effectively meet client goals ·         Ongoing advisement of UnsubCentral features to improve ROI and deliverability ·         Advocate for your clients internally by leveraging various resources Requirements: ·         Ability and desire to work without being micro-managed ·         3+ years in client-facing technical support or consulting environment ·         Well-versed in Internet technologies ·         Bachelor's degree in a releveant technical field ·         Exemplary written and verbal communication skills ·         Ability to work both independently and as part of a team ·         Great phone skills, problem solver, email marketing experience a plus ·         Prefer experience with FTP, SFTP, PGP, HTTP and MD5 Datran Media employees receive internal training in addition to daily guidance and mentorship from experienced professionals and advisors. Employees also receive competitive base salary, excellent benefits including discretionary bonuses, paid time off, a 401(k) plan and medical/dental plan paid in part by the company.  Datran Media is a member of the EEOC <a href="http://ars2.equest.com/?response_id=2cdc96c63d3547e87a5d8aaa286003c8" rel="nofollow"><img border="0" src="http://www2.equest.com/images/applyhere.gif"></a> <img src="http://ars2.equest.com/?response_id=2cdc96c63d3547e87a5d8aaa286003c8&view" width="1" height="1">]]>

<![CDATA[Information Technology Manager WAKA Kickball (kickball.com) is an amateur social-athletic organization focusing on providing adults opportunities to participate in kickball leagues and have fun. WAKA has over 300 divisions (leagues) and many tens of thousands of players across the United States. WAKA is seeking an Information Technology Manager to join our team. This position is a 100% telecommute, full time, exempt position requiring a 40-hour work week. The primary responsibilities of the Information Technology Manager are to manage the overall administration, project management, customer expectations, resource allocation, and budgets of the Technology Department while providing support and guidance to the Technology team. Requirements • Minimum of 5 years experience identifying, determining the feasibility of, and analyzing the costs and benefits of alternatives for new hardware, software, system configuration or new system development life cycle approaches, including the identification of alternatives, feasibility and cost/benefit analysis of alternatives and the development of final recommendations for users and management. • Minimum of 10 years of project management experience in an information technology environment. A Bachelor’s degree in Computer Science or related field is preferred. • Knowledge of current Open Systems Technologies and Development environments. Strong preference for someone who has worked the with Drupal Web Development Environment and has a solid understanding of SQL Database systems. • Project Management – MUST have proven project management background and skills, with experience leading Agile Software Development projects through complete lifecycles. • Experience of managing remote resources and managing virtual teams strongly preferred. Responsibilities • Developing and deploying operational processes and procedures, including process improvement methodologies; overseeing the development, design, user interface, technology integration, and site management. • Responsible for managing technology teams from the definition phase through implementation. • Establish high, mid and micro level plans and set technical direction for the Technology team. . • Coordinate all IT projects and ensure company resources are utilized appropriately. • Compile project status reports, coordinate project schedules, manage project meetings, and identify and resolves technical problems. • Identify and analyzes systems requirements and define project scope, requirements, and deliverables. • Coordinate project activities and ensures all project phases are documented appropriately. • Build and maintain working relationships with team members, vendors, and other departments involved in the projects. • Guide and monitor the work of staff developing deliverables. • Develop work standards and evaluate performance. • Review team products to assure quality before delivery. Interested candidates should email their resume and a cover letter outlining their relevant experience and salary requirements to resume@kickball.com. Applicants without a cover letter and salary requirements will not be considered. You must be eligible to work in the United States.]]>

<![CDATA[Job Reference #: 39-51400-10DN03 An Engineering company located in the Austin area is seeking an AV Technician to add to their team. To qualify for this Temp position, you must have at least two years of direct work related experience with various audio/visual, video conference, and unified collaboration solutions and technologies, knowledge of and experience with principles of routing, client/server programmer , qualified candidates must have a strong dedication to quality customer service including the ability to troubleshoot complex technical problems under pressure, proficient in PowerPoint, Adobe PDF and movie and animation file types,, well versed in audio/visual and video conference principles and how they relate to an IT environment, Vocational/Associate Degree in Computer Science or equivalent, relevant certification (A+ Cert, MCSE) preferred, 2+ years of comp maintanence and repair, 1 year of direct customer support, demonstrated understanding of Windows 2000/XP/Vista, networking computing environment concepts. In this position you will be responsible for providing direct AV and desktop related technical support for local and remote site (internal) customers. This is a highly visible position involving senior personnel supporting the training facility. This position will assess business needs, recommend solutions, optimize the AV environment, troubleshoot and work to resolve business needs. This position will also assist, as needed, with desktop related troubleshooting for the main Austin bldg. Essential functions: Provide excellent customer service for all audio/visual events Ensure successful user experience with audio/visual events and equipment Adhere to foundation policy and standards when meeting user requirements for audio/visual events Responsible for installation of audio/visual systems for corporate/organizational meetings, presentations and seminars which include various multi-media applications Daily preparation of audio/visual and video conferencing facilities (including dedicated rooms and mobile equipment) for schedule events Initial "on the scene" response for audio/visual and video conferencing troubleshooting issues such as with microphones and ear pieces Escalate audio/visual issues as appropriate for third line support and to ensure management awareness Perform regular maintenance checks on all video conference and audio/visual equipment. Perform metrics reporting as necessary for audio/visual equipment, including product life cycling under direction from Audio/Visual Coordinator Primary consultant for site-based customers regarding the use of standard desktop platforms and software Monitors and responds to complex techinical hardware and software problems utilizing a variety of tools and techniques. Prepares specifications for the purchase of hardware and software for site-based needed. Coordinates the installation and maintenance of computer hardware, peripherals and software components including design, development, analysis, and testing. Assist in defining standards, guidelines, best practices and metrics Create user guides or references materials on AV equipment, processes and procedures. Provide AV training to staff members Provide 24X7 on-call support as part of rotating team coverage. Equipment: Works with various types of AV, desktop and laptop computers, monitors of various sizes, standard and multifunction laser printers, smarphone (Blackberry) devices, specialized and commercial software, and various kinds of standard office equipment Familiar with server room logistics and various facility video monitors. Must have demonstrated oral and written interpersonal, communication, analytical, presentation, and organizational skills; the ability to meet deadlines/work independently. Additionally, must have experience with the Creston system and projector capabilities and troubleshooting a plus. This is a one month project. Pay - 28+K Please click <a href="https://1source.burnettstaffing.com/candidate/demo1.cfm?szCategory=jobprofile&szOrderID=51400&szCandidateID=0" rel="nofollow">https://1source.burnettstaffing.com/candidate/demo1.cfm?szCategory=jobprofile&szOrderID=51400&szCandidateID=0</a> to apply on the Burnett Staffing/Choice Staffing website. If you have questions concerning this position, please contact Deborah Nicolas by email deborahn@burnettstaffing.com . Please be sure to tell us where you saw this job posting. Thank you for the opportunity to consider you for this position. EOE ]]>

<![CDATA[Fallbrook Technologies Inc. is dedicated to improving the performance and flexibility of transmissions for vehicles and equipment. Fallbrook’s revolutionary NuVinci® CVP technology is winning prestigious awards and gaining rapid acceptance worldwide! NuVinci offers riders improved smooth, gear-less performance, resulting in a ride experience that far surpasses today’s drivetrains. Fallbrook’s success is inspired by our team of talented employees and their commitment to our business. Currently, Fallbrook is seeking a Mechanical Test Technician with at least 2 years experience. The position will be based in our technology facility near Austin, Texas and will support development of prototype and production transmissions for bicycle, automotive drivetrain and accessory drive, and lawn and garden applications. Essential Responsibilities and Duties:  Fabricate and commission test stands for performance, durability, fatigue, and environmental testing of mechanical transmissions  Install, troubleshoot, and maintain mechanical, electrical, and hydraulic equipment.  Install and calibrate sensors and data acquisition hardware  Perform hands-on mechanism assembly and testing  Collect, reduce, and analyze data following documented test procedures  Support ride testing of vehicle drive train assemblies Qualifications:  Ideal candidate will have a degree from a technical trade school.  Fabrication expertise including metal cutting, grinding, manual machining, and welding.  Proficiency in fabrication of test stands, including installation and calibration of sensors, cabling, and data acquisition hardware.  Experience with National Instruments Labview DAQ software a plus.  A background in automotive maintenance, motorsports or cycling is preferred. To Apply: Fallbrook offers a competitive compensation plan, and excellent benefits. EOE. To apply for this position, send resume, cover letter, and compensation requirements to: hr@fallbrooktech.com ]]>