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<![CDATA["Fantasy Entertainment" ~ we're not what you might think! Fantasy Entertainment is the leading owner and operator of photo kiosks. We operate ~ 2700 photo booths throughout the US and export to over 26 countries. Our business customers include most major mall developers, amusement locations, and large movie chains. Our consumer customers are people having fun, wanting to record a special moment in their life with a photo taken in an old fashioned photo booth. Now we are looking for a Regional Service Manager to come join our team! As part of our Regional Service Management team, contributes to the service management of all company products in the field including the installation, maintenance, repair, de-installation and transfer of Company equipment in order to increase both Company revenue and customer satisfaction. Will travel extensively throughout the Northeast Region (PA, DE, MD, NY, NJ, MA, CT, RI, NH, VT, ME, OH, IN, MI, WV, VA) in support of these goals so must be ready, willing, and able to plan effective visitation patterns and schedule travel by car or air in order to visit customer locations and work with our field techs. Analyzes assets in the field to determine effective servicing plans which includes route analysis and ongoing evaluation. Develops and manages appropriate staffing plans to support customer needs. Recruits and manages independent service reps as needed and manages that ongoing relationship, altering or ending contractual services as necessary. Monitors equipment performance to ensure desired service levels are being provided. Serves as contact point with field reps, customers, and internal company personnel on any service related issue or question. Works in partnership with Regional Sales Management team to best support our existing customers, ensuring timely and responsive service from the field. Makes recommendations to improve the functionality and performance of our equipment and serves as a liaison to other departments to ensure all procedures and protocols are being appropriately utilized. Provides training to new reps both in the field and on the web. May coordinate the field testing of new equipment. Monitors cash deposits and reports by field techs and may perform random audits. Needs to be the champion of quality! Other duties as assigned. Fantasy offers a competitive salary and excellent benefits that include medical and dental insurance available on your date of hire, life, AD&D, short and long term disability insurance, flex spending accounts, 401(k), paid vacation, holidays, sick/personal time, and community service days, a casual working environment, a collaborative team-oriented work force, and a chance to have your ideas considered and your contibutions noticed. For more information about Fantasy Entertainment, check out our website at www.fantasyent.com To apply for this position, please send your resume and cover letter, including your salary history, to jconti@fantasyent.com ]]>

<![CDATA[I'm seeking a data entry individual to work from home. Must have a broadband connection, email access, outlook, ability to create zipped files and must be proficient in computers. This job is technical in nature, and requires a person who is a quick learner and is able to follow directions via email. You must also be responsive to emails since all communication will be conducted through email. If you're very good, there will be other opportunities. Initially, I can offer up to 10 hours per day but can raise that if you provide value through your work. All in all, I'm looking for someone with "can do" or "i can figure out how to do something" attitude, even if you currently do not have the skill set. As long as you think you can do something, even if you don't know how is a major plus. Also, need someone reliable and can deliver when you say you will (80% of the time works), i'm pretty flexible but would like to work with someone who does what they say. Information I need: Your availability, just so i have an idea as to when to expect something to get done. Duties and responsibilities: Online Marketing, press distribution, link creation, profile creation, uploading company logos, description etc working with excel conducting research online (finding sites, contacts and emails) calling companies and acting as a potential customer to acquire their marketing collateral to understand competitive landscape. What i offer you. great resume builder easy to work with you create the due dates Please send over your resume and provide a short description of yourself. If you can't think of anything, tell me why you think you can do this job better than someone else (3-5 sentences are preferred over long descriptions.) About me: Executive with extensive experience in dealing with Fortune 500 clients. Extremely busy and need assistance from a hard working individual. Thanks ]]>

<![CDATA[Are you the person people call when their computers malfunction? Do you fix their problems so fast and easily? Do you consider yourself really competent at fixing computers, synching printers and smart phones etc? And do you like working from home? Then, this position may be for you... support.com. (NASDAQ: SPRT) provides online technology services to consumers and small businesses. support.com provides an award-winning customer experience by using an innovative model that combines a cloud-based technology platform with a fully distributed workforce, support.com is defining a new category of technology-enabled services and growing rapidly each year. support.com is seeking self-motivated individuals to provide expert computer and technology assistance . If you are already helping colleagues and family members to install, troubleshoot, and resolve their technical problems, then consider this opportunity! You will be able to apply the knowledge and experience you have gained in this position. To qualify for this Work From Home opportunity you would need: • Your PC with minimum 3 GHz processor and 1 GB RAM with 1280x1024 minimum resolution. Minimum OS of Windows XP SP2 with latest security patches applied. Recommend 17” flat screen monitor or greater. • Broadband connection (1 MB down / 384 kbps up) • Meet the requirements of the job description below Responsibilities: • Perform analysis on customer’s PC and make product or service recommendations • Supply best in class support to direct consumers on all technology support needs • Use company provided tools to troubleshoot and solve customer technology problems • Maintain high level of customer satisfaction with focus on first call resolution • Identification and removal of Malware and Viruses As part of the process of providing best-in-class customer satisfaction for the technology services you will also be required to do the following: • Answer calls and greet customer or partner sales representative • Review ticket in customer service tracking application • Determine scope of issue • Confirm customer agreement to pricing and conditions of service • Manage credit card processing • Handle requests for refunds per company policies • Follow through on warranty requests or open issues • Encourage completion of customer survey • Close the incident within recommended service times • Properly document all support calls • Adhere to quality standards set by company • Provide feedback on tool, process, and business improvements • Represent company in a professional and ethical manner Skills: • Excellent written and oral communication skills, second language a plus • Can communicate technical concepts clearly to customer’s level of understanding • Excellent customer interaction skills • Very good organizational and multitasking skills • Ability to problem solve and resolve problems creatively • Review SOPs (standard operating procedures) and provide feedback and ideas • Ability to type 30 to 40 words per minute Qualifications: • Minimum of 1 to 2 years of related experience Job roles in customer service dealing with consumers • Hardware / Software technical support • Troubleshooting Windows XP platform to registry level • Home networks (wire and wireless) using multiple network technologies such as switches, routers, printer, etc... • Networking technologies TCP/IP, DNS, Firewalls • Internet connectivity using cable, DSL, satellite, dial-up • Consumer/business peripherals – printers, scanners, fax, MP3 players, digital cameras, cellphones, PDAs • Iternet security in areas of virus and spyware • Courses in technology related fields and customer service. MSDST, A+, HDI Support Center Analyst or other relevant certification a plus. Please apply TODAY! <a href="http://corp.support.com/openings?jvi=o61aVfwW,Job" rel="nofollow"> Click here </a> or visit the careers page on our website at www.support.com Emailed Resumes will NOT be accepted! ]]>

<![CDATA[AAI is looking for up to 5 techs for a large XP Rollout with one of our clients on the north shore. Candidates must have at least 4 years of experience in a corporate environment. Experience with rollouts extremely helpful (specifically XP rollouts). Microsoft certifications or a CS degree also preferred. There are multiple locations, all on the north shore that the rollout will take place. You will not have to travel during the work day but you will need a car as some sites are not MBTA accessible. This is approximately a 3 month contract with one of the leading employers in Massachusetts. Please respond with your resume, pay rate and your availability to meet with one of our representatives Monday or Tuesday of next week - We will confirm interviews via email over the weekend. Thank you for your interest. From help desk to CIO, Atlantic Associates, Inc. (AAI) has been successfully staffing IT positions throughout New England since 1998. Our numbers speak for themselves. •More than 80% of our contract placements are eventually hired permanently by the client. •Voted #1 in customer satisfaction for 2006 through the Commonwealth of Massachusetts Preferred IT Vendors List. •Voted Boston Business Journal's Best Places to Work Since 2007. •We have a 100% client retention rate. ]]>

<![CDATA[Please read this posting in its entirety. Our company is a leader is the online dating and social networking industry for gay men around the world.Our 100 person company and suite of websites serve over 4 million users around the globe, including a website containing user-generated explicit adult content. If you are not comfortable with adult content, this position is not for you. For more information about this position or to learn more about our company, visit www.online-buddies.com. No phone inquiries please! The Senior Windows & Mac System Administrator is responsible for implementation, maintenance, security, and troubleshooting of Windows- and Macintosh-based internal systems ensuring uninterrupted day-to-day operation of the Company, and leads operational monitoring of the company*s primary Web presence. The Senior Windows & Mac System Administrator also oversees the help desk staff. Essential duties include... * Administer office servers, workstations, laptops, wireless networking, and VoIP NBX phone system * Purchase computers, network hardware, peripheral equipment, software and related supplies * Coordinate all monitoring activities for the production website, including on-call schedules and escalation procedures * Maintain compliance with requirements of security and financial IT auditors, including software licenses, security and backups * Manage Active Directory/Kerberos-based host security, file permissions, and file system integrity * Implement and monitor backup and disaster-recovery systems * Establish and enforce technology-related purchasing policies * Centralize and maintain wiki (SharePoint and/or similar tools) for ease of access to updated company documentation * Monitor all office technology resources from purchase through end-of-life, maintaining optimal configuration * Audit all fixed assets and manage flow of work in the Help Desk team Education and Training * Bachelor*s degree in Computer Science, Engineering or related technical discipline * MCSA/MCSE Certification a plus Skills and Competencies * 5 years of experience in Windows server administration; Linux administration a plus * At least 1 year of experience managing / mentoring a small help desk team * Active Directory and Group Policy planning and deployment * Windows Server 2003/2008, Windows XP, Windows Vista * Microsoft Exchange 2003/2007/2010, Blackberry Enterprise Server and Microsoft Office Communicator * Mac OS in a corporate environment * Solid knowledge of monitoring tools: System Center, Nagios, Cacti, Snort, Ganglia * Cisco PIX/ASA firewall, VPN, SANs, DHCP, RADIUS, SNMP, VMware ESXi, VMware Fusion, SharePoint, SQL Server, BackupExec, Symantec, Sophos Anti-Virus, Microsoft WSUS, CITRIX * Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations * Proficiency in project execution and follow-through with a high level of detail, with demonstrated presentation skills * Solid organizational skills: ability to multi-task, prioritize, meet multiple deadlines, and have a willingness to work long hours * Ability to collaboratively and constructively work with technical professionals and vendors * A commitment to outstanding quality and reliability, and the initiative to remain current with new technologies * Must be able to communicate technical information to non-tech-savvy employees. * Knowledge of and experience with PCI compliance a plus No phone inquiries please!]]>

<![CDATA[This opening is for a part-time, contract Desktop Support Technician needed for approximately 4-6 months with a possibility of extension. The Desktop Support Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. This will also include installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment. The Desktop Support Technician is part of a three person team and is the primary point of contact for all end user requests. Responsibilities Operational Management • Field incoming help requests from end users via telephone, e-mail and helpdesk ticketing system in a courteous manner. • Prioritize and schedule problems. Escalate problems when required. • Work with IT Team to ensure desktop and application standards are applied. • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. • Identify and learn appropriate software and hardware used and supported by the organization. • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications. • Performing preventative maintenance, including checking and cleaning of workstations and peripherals. • Perform post-resolution follow-ups to help requests. Position Requirements Knowledge & Experience • Minimum of 1-2 years of experience working as a PC Technician or on a Help Desk in a business environment. • General knowledge of basic computer hardware, Windows XP and Windows 7 • Strong knowledge of Microsoft Office Suite. • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. • Strong documentation skills. Personal Attributes • Highly self motivated and directed. • Proven analytical and problem-solving abilities. • Exceptional customer service orientation. About Us Colliers Meredith & Grew (CMG) is a Boston-based, full-service commercial real estate firm dedicated to providing its clients with innovative solutions to meet their real estate challenges. The firm was founded in 1875 and currently has approximately 120 employees in the Boston office. With over 130 years of experience, our firm combines unsurpassed market knowledge and a global reach to offer clients a broad range of integrated services. Please submit a resume and cover letter via email. No calls please.]]>

<![CDATA[Responsibilities: • Provide in-house support of PC-based IT problems and requests, including diagnosis, problem resolution, escalation, and follow up with customers on their specific requests. • Assist with network operational issues including account administration, security administration, back-up and restore tasks. Qualifications: • Requires 3+ years experience supporting Microsoft (MS), PC-based personal computers, hardware and software; as well as desktop operating systems and applications including Windows 2000/XP Pro and Outlook/Exchange 2000/XP in an enterprise environment. • Must be able to troubleshoot issues as 1st and 2nd -level support for desktop applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues. • Must be able to replace laptop and PC hardware such as CD-Rom, hard drive, floppy drive, motherboard, power supply, computer fan, NIC, monitors, LCD screens, and warranty repairs. • Ability to communicate with all types of users, technical and non-technical to articulate, analyze, and resolve issues over the telephone and in person. • Ability to move equipment that may weigh up to 50 lbs. ]]>

<![CDATA[Requirements: - 4 Years computer repair and network experience - Professional and independent work ethics - Drivers license & tools for on-site work - Speak flaunt English Experience Expectations: - Computer / server repair and upgrades (in-shop and on-site) - System reinstalls (manual and automated) - Driver installation for all OS’ (local and remote) - Virus removal methods and Live CD’s - New / refurbished computer builds - Networking (wired and wireless w/security), firewall and securities - Router/Switch setup, CAT 5 cable wiring (panel to wall and patch builds) - Data and printer sharing (server and local) - OS support (MS Server ALL / MS Vista ALL / XP ALL / 7 ALL / Blackberry) About us: We are a professional computer company providing support for both residential and commercial clients. In business for over 12 years, we support commercial customers (5 – 50 computers) who need network troubleshooting / new system roll-outs / exchange problems / switch and router replacement to the home user (1 – 2 computers) who needs a wireless setup / printer setup / virus removal. Please reply back with a resume and contact information. ]]>

<![CDATA[Full Time - General Admin needed for Project Management Software Company. Individual must be a team player and have good communication/writing skills. Accounting, Project Management, Marketing and/or IT knowledge is a plus. College degree not required but is recommended. Preferred Skills: MS Office suite: Word, Excel, Outlook Any Customer Relationship Management (CRM) Software Quickbooks Pay is based on experience + benefits Free indoor garage parking]]>

<![CDATA[Operations Engineer The Operations Engineer is responsible for managing the Azuki SaaS from hardware through application software. We have a 7x24x365 offering hosted at redundant collocation facilities. We are looking for a very organized person to come in and manage the customer systems. The Azuki software is JAVA and Rails based applications running on top of Linux. You will be responsible for providing day to day technical support for the VMware based Virtual Infrastructure as well as Azuki proprietary code installations and upgrades on Linux based Servers. Previous hosting experience and a strong familiarity with VMware’s Virtual Infrastructure 3, EMC storage, Linux, HP hardware and writing automation scripts are required. Cisco networking knowledge VMware certification (VCP) is also preferred. Skills: • Strong understanding of Virtualization Principles • ESX/ESXi installation, configuration and support • Virtual machine creation, cloning and configuration • Resource pool creation and management • ESX CLI • Virtual Center installation, configuration and support • Virtual network and VLAN configuration and optimization • Snapshot management • VMware performance analysis, tuning and alarming • Knowledge of SAN storage (EMC) configuration and best practices • VMFS, NFS, CIFS, iSCSI, DNS, SNMP setup/install and config • Linux Operating System (Fedora 8 and up)installation, configuration and support including security best practices • Apache and Tomcat installation, configuration, optimization and hardening • Linux BASH shell scripting • HP hardware knowledge including iLO setup and config • MySQL installation, configuration, backups, and support • Basic familiarity with Cisco’s IOS Operating System • One or more of the following - Java, Ruby or Perl scripting www.azukisystems.com ]]>

<![CDATA[Grandstream Networks is a fast growing leading manufacturer of innovative voice-over-IP and video-over-IP products for broadband network. The company has award-winning pioneering technology, large installed base worldwide, and has been growing at average 3-digit compound annual growth rate in sales profitably over the past 5 years. We are looking for energetic technical support engineers to join our winning team to assist our development team and our rapidly growing customer base. The Technical Support Engineer position requires in-depth knowledge of TCP/IP including DHCP/DNS/HTTP, routing protocols such as ARP/RIP and real-time communication protocols such as RTP/RTCP(desirable). Programming knowledge (C/C++/JAVA, or script Perl/PHP/Shell in Linux/Unix, HTML) with popular computer operating systems (UNIX, Linux, Windows) and network/systems administration is extremely helpful. General knowledge of VoIP protocols (e.g., SIP) and network sniffing tools is advantageous. ADDITIONAL SKILLS / REQUIREMENTS: * Good people communication skills and patience for customer care * Proficiency in German/Italian/French/Portuguese/Dutch is a plus, but not required. * BS degree in Computer Science or Electrical Engineering This position is located at Brookline, MA. ]]>

<![CDATA[ Provides support services to employees with technical problems and information technology issues involving desktop, laptop, or network services and equipment from local personnel or from employees using network remote access. Coordinates, diagnoses and troubleshoots incoming employee calls. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Documents, and implements standard operating procedures and customer service guidelines relating to support. May participate in development of information technology and infrastructure projects. May conduct training programs designed to educate an organization's computer users about basic and specialized applications. Entry Level - Work is closely supervised by manager or more senior staff. Work assignments encompass a well-defined set of tasks requiring fundamental principles, theories and concepts. May be assigned to participate in projects. Utilizes learned principles, theories, concepts, and techniques. Follows standard practices and procedures. Emphasis is on learning company processes and nuances related to the job. Provides resolution to a variety of basic problems. Follows established practices with limitations in using judgment outside of those practices. Work is reviewed frequently. Contacts are typically with direct supervisor and other members of the team. Failure to successfully accomplish tasks can normally be corrected without significant impact. Bachelor's degree with 0-2 year's experience, or its equivalent.]]>

<![CDATA[Concordant Rater Systems (CRS) is a technology and research company, whose customers are global, pharmaceutical companies engaged in drug development for Central Nervous Systems (CNS) disorders. This is a unique opportunity to assume a full range of responsibilities across key functional areas, while utilizing your technical and organizational skills. Under the general direction of the Director of IT, the Senior Technical Support Specialist is responsible for the effective operation and support of CRS' deployment and support infrastructure. To be considered for this position, the ideal candidate must display excellent organizational and problem-solving skills. Duties: * Asset management (Hardware & Software) o Lifecycle tracking o Ordering o Reporting * Product configuration and deployment o Configuration and Process documentation o Deployment strategy * Support Management o Internal staff technical support o End user technical support o Product support * Manage vendor relationships for system/infrastructure support services. Requirements: * BS/BA required, or equivalent work experience * Minimum of four to six years progressively responsible experience providing technical design and support in mission critical environments * Hands-on technologist with expertise as an adviser to technical and non-technical staff. * Must have proven success managing complex projects in a collaborative, team oriented environment * Thorough knowledge of planning, designing, implementing, managing, and troubleshooting software/system deployments, hardware, peripherals, and management tools * Ability to work independently, identify issues and proactively seek out solutions with minimal direction * High level of proficiency with Windows XP and 7 * Experience working with relational databases (SQL) * Experience with networking protocols, VPNs and remote systems management a big plus * Experience with Linux (Redhat Enterprise) a plus * Experience in the medical health industry a plus Training: Equivalent education to a Bachelor's degree from an accredited college or university with major course work in business management, management information systems, or a related field. CRS provides competitive compensation packages, full benefits, 401k and an exciting, fast paced professional work environment. Local applicants only, this is a full time, onsite position. No recruiters.]]>

<![CDATA[About Rapid7 Recognized by Deloitte as the fastest growing software company in Massachusetts with four year growth of 2,459% growth, we’re not only looking for the best and the brightest, but the most innovative and passionate people to join our team. Rapid7 is the leading provider of unified vulnerability management, compliance, and penetration testing solutions, delivering actionable intelligence about an organization’s entire IT environment. Rapid7 offers the only integrated threat management solution that enables organizations to implement and maintain best practices and optimize their network security, Web application security and database security strategies. Backed by Bain Capital, the Company is headquartered in Boston, Mass. For more information, visit www.rapid7.com. The primary objective of the Technical Account Manager is to develop partner relationships with Rapid7 enterprise accounts through intensive, high frequency communication and case management execution that results in highly satisfied and loyal customers. The TAM must be a NeXpose expert and understand each customers NeXpose deployment and unique network environment. If you have strong technical skills, but also have a talent for working with cross-functional teams with multiple stakeholders, we want to hear from you. Responsibilities • Act as the technical liaison between the customer, tech support, and development thereby supporting effective communication on future projects and the status of current cases/issues being completed. • Provide the executive leadership team with ongoing account development plans that focus on refining the existing relationship and current NeXpose deployment. • Build strong working and strategic relationships with Rapid7 Enterprise, Fortune 500 clients, acting as a trusted advisor for current product and service installations as well as future growth opportunities. • Manage support issues and cases as the main point of contact with the client and all internal resources. This requires a high level of relationship management and strong project management skills and should be applied to proactive and reactive events. Requirements • BS in Computer Science or equivalent • Experience/knowledge of: Windows Server 2000/2003, Red Hat Enterprise Linux administration, remote server management, RDBMS (MySQL, SQL Server, Oracle), networking concepts (DNS, routing, etc.), programming and debugging Why You Will Succeed • You are positive, proactive, and passionate about customer success • You have amazing communication and team skills and work well with engineer-types • You are a person who loves to plan and thrives on creating order out of disorder • You have an obsessive drive to get things done and love to win! ]]>

<![CDATA[Network Administrator – Cambridge, MA (job code ISG000194) Cambridge Systematics, Inc. is the national leader in developing high quality, innovative solutions to the transportation industry. We are transportation specialists, dedicated to ensuring that transportation investments deliver the best possible results. By providing innovative policy and planning solutions, objective analysis, and technology applications, we help our clients meet future transportation needs while improving the performance of existing infrastructure and operations. Above all, we are committed to our clients' success in making transportation better for future generations. We are seeking a Network Administrator who will be responsible for the design, management, and maintenance of CS' network infrastructure and telephony systems. The position focuses on the management of hardware such as routers, switches, and firewalls; application layer protocols such as DNS and DHCP; WAN and Internet connectivity; and TCP/IP routing. The Network Administrator also oversees corporate telephony including traditional and IP-based PBXs. In addition, the position is responsible for gathering, analyzing, and reporting on LAN/WAN utilization, performance, and security vulnerability statistics with an eye toward maintaining an efficient, cost effective, and reliable network. Requirements: Bachelor's degree; 3+ years of experience in a distributed, multi-site organization working with networks and/or VoIP telephony; CCNA; Excellent written and verbal communication skills; ability to work independently and as part of project teams with minimal supervision; demonstrable project management experience with the ability to manage multiple projects and deadlines; enthusiastic about technology and its application to business objectives; highly organized with an attention to detail; occasional night and weekend work, travel to satellite offices, and off-hours emergency support; provide the top tier of support for network and phone related helpdesk tickets. Pls submit resume with Job Code above in subject line and send to resume@camsys.com EOE]]>

<![CDATA[Description • CMIT Solutions is the premier IT services franchise in the US. Our goal is to be the preferred IT business partner of small to medium sized businesses by providing a range of services and solutions – from training, installation, system maintenance and support to disaster recovery. Position: FLEXIBLE PART-TIME COMPUTER NETWORK TECHNICIAN CMIT Solutions is currently seeking knowledgeable Computer Network Technicians to help us support and develop client/partners in the Framingham/Marlboro/Westboro area. Responsibilities will be to assess client/partner environments, support, design, install, troubleshoot and maintain client/partner networks and computers. Requirements Experience • A self-starter with proven computer and networking capabilities • 3-5 years designing, supporting and maintaining client/partner networks • Strong knowledge of PCs and networking • Strong knowledge of wired and wireless networks • Experience using Microsoft Office Desired Qualities • Positive high energy • Ethics-driven with extreme client/partner focus • Ability to take initiative and manage time effectively • Integrity • Team spirit • Strong desire and passion to excel • Punctuality is essential Required Skills • Excellent people skills. • Good verbal and written communication skills. • Excellent trouble-shooting skills • Ability to project a positive service attitude. • Ability to develop rapport and present and promote products and services to potential clients/partners Certifications Ideal candidates will have one or more of the following certifications: • MCSE • A+ • CNE CMIT Solutions requires that all Computer Network Technicians pass the necessary CMIT Solutions certifications. Computer Network Technicians are required to read and understand all company marketing and promotional materials as they relate to the sales of the company's services and products. THIS IS A PART-TIME POSITION. Please forward resumes to lbedard@cmitsolutions.com]]>

<![CDATA[This position involves answering technical questions through phone calls and emails; superior phone and Internet etiquettes are thus highly desired. This position also requires basic mechanical, electrical, and PC skills to perform product servicing and testing. Candidates with astronomical knowledge or astronomy as a hobby are preferred. The job is located in Woburn, MA. For more information regarding the company please refer to: www.iOptron.com. Please send resume to hr@bostonati.com, and indicate position code “037” in the email subject.]]>

<![CDATA[Please read carefully before sending your resume. We are currently looking for people with MAC proficiency. All candidates that will be considered must have proven MAC experience. Thank You! Geek Choice is a rapidly expanding nationwide computer service company. Our objective is to become the household name for on-site support services, which include troubleshooting, maintenance, upgrades, networking, and training/consulting for clients at their home or place of business. All of our work is performed by certified technicians, whose qualifications and expertise meet the standard we’ve set for our business. You could be one of those technicians. Geek Choice technicians offer the following on-site services to our customers: • On-Site Service and Repair • Upgrades • Networking • Detection and Removal of Viruses and Spyware • Firewalls and Internet Security • Data Recovery and Storage • Preventive Maintenance • Custom PCs • One-on-One Training and Instructional Overviews • More Technical Requirements • Minimum Technical Certifications : A+ or equivalent or any MAC certifications • Microsoft Certified Partner a plus! • Extensive familiarity with the use and support of all major home and business applications. • Comfortable configuring and supporting Windows-based servers • Strong knowledge of PC troubleshooting and repair. • Proven experience installing and maintaining networks, performing data recovery and loss prevention, and establishing safeguards that remove and prevent viruses/spyware • Must be able to pass a comprehensive technical competency test that covers a wide array of issues likely to be encountered on the job. • Sales and Marketing experience a plus. The successful candidate will: • Have a flexible schedule, with availability for same day or next day service • Understand what Part Time means to us: Daytime work generally from 9-5, with evening shifts available. Weekend scheduling is also available and encouraged. • Be an excellent communicator, have a professional and presentable appearance, and possess strong customer service skills • Be a team player • Be an energetic, enthusiastic and entrepreneurial self starter with a pro-active attitude that reflects a drive to succeed and achieve results • Establish trust with our customers while meeting and exceeding their needs for service. • Submit to a background check, drug screen, possess a valid driver’s license and have a clean driving record Apply by submitting resume with references to techs@geekchoice.com ]]>

<![CDATA[Multi-office nationwide firm has openings for several (Tier 1 Level) Desktop Support Technicians. Duties include: End user support Helpdesk Participation in technical support team projects Qualified Candidates will possess the following skills and or accreditations: Microsoft Certification At least 2-3 years of on the job experience in helping end users with desktop support issues Knowledge of all Windows OS environments Experience supporting client/server architectures Skills associated with PC maintenance including any A+ Certification Extreme attention to detail. This position is from 8:30am-5:30pm M-F Candidates will have an excellent Work ethic and sense of priority and promptness in their everyday work. This is a fast paced growth oriented firm and there are many opportunities for advancement for the right person. Starting salary is 35k - 40k per year plus benefits. Firm is an EOE and offers competitive compensation and benefit package. ]]>

<![CDATA[POSITION: Desktop Support Analyst LOCATION: Woburn, MA CONTRACT LENGTH: 3 MONTH+ Contract MUST HAVE: ·Experience working with Vista x64 in a Microsoft Active Directory domain ·Developing SMS 2003 packages for Vista x64 systems. ·Installing and troubleshooting 32-bit applications on Vista 64-bit. Please send resumes to stephanys@bluewolf.com.]]>

<![CDATA[We are a nationwide computer support company that is experiencing steady growth in 2010. We are looking for a unique candidate that has a blend of sales and computer support skills. Your primary responsibilities will include. -Providing remote support to residential clients via Logmein Rescue -Removing Viruses, solving Outlook problems, and general Windows Issues -Mac support experience STRONGLY preferred. -Providing stellar customer service during the service call -Improving the billed time and posting strong sales performance. -Upselling additional services such as Anti Virus, and Online Data Backup -Building relationships with our residential customers, and providing support to our dispatchers and customer service staff -Resolving internal IT issues within our organization. This position has upward growth towards business sales and support for the right candidate Requirements -A+, Network+ and MCP or equivalent -5+ years IT experience -Remote support experience a MUST with Logmein Rescue or TeamViewer, or other remote support software -Sales experience a MUST, it sales experience strongly preferred Please insert REMOTEGEEK in the subject line. All other emails will not get through to us.]]>

<![CDATA[Digital Imaging Specialist Parrot Digigraphic Ltd, an internationally recognized company specializing in high resolution digital photography and fine art imaging systems and consumables has an immediate opportunity available for a Digital Imaging Specialist. General Summary: Duties include hands-on, day-to-day operations of Parrot’s Demo Center, applications support of existing clients and field installation of imaging systems, inkjet printers and image capture equipment. Principal Responsibilities: The successful candidate will work closely with our Sales, Marketing and Engineering team demonstrating Parrot’s complete range of digital cameras, scanners, inkjet printers, color management systems, RIP software, accessories and award-winning consumable products. You will configure and install systems and equipment, train clients at their field site and provide ongoing customer technical/applications support. Lastly, you will be responsible for in-house printing and scanning jobs. Required Education, Experience and Skills: Bachelor’s degree or 2-5 years equivalent work experience in graphic arts, scanning, digital photography or digital fine art printmaking; pre-press industry experience helpful; demonstrated proficiency with MAC and PC computers, networking, color theory, color management applications and inkjet printers; highly proficient in Adobe Creative Suite, Microsoft Office Suite, RIP software, web applications and editors; requires excellent oral and written communications skills, deadline driven orientation, attention to detail and the ability to work independently and in a team environment. Parrot offers attractive compensation and benefits to complement this exciting opportunity. If you are interested in joining a dynamic, internationally recognized digital imaging industry leader, email your resume and salary history to Parrot in confidence. ]]>

<![CDATA[We are searching for 2 "Classroom Technicians" to work within a large university in the Boston area. This position will require versatility in technical knowledge and diverse job responsibilities. These two roles will join a 10 person IS team. Duties include: - Supporting students, staff and faculty in a classroom and/or lab environment - Support of laptops and PCs - Troubleshooting applications, software and hardware on a daily basis - Ticket creation, completion and follow-up - Troubleshooting network connectivety Qualifications: - A minimum of 2 yrs of desktop troubleshooting, preferrably within an academic environment - Strong understanding and ability to troubleshooting both Windows and Mac laptops - Proven ability to work in a fast paced, high pressured environment - Demonstrated customer service skills - Windows XP and Windows 7 experience - Proven ability to work with and support proprietary applications and software Please submit resume to JSalerno@psgstaffing.com. If you are interested in other opportunities currently available through our firm please visit our website at www.psgstaffing.com We have positions available in all areas of Information Technology including: Entry-Level Technical Support, Help Desk, Desktop Support, Network Administration, Systems Administration, Database Analyst, Systems Analyst, Database Administration, Quality Assurance, Entry/Mid-Level Programming, and Application Support. High demand profiles include experience with: PC and MAC, Active Directory, Exchange, LINUX, UNIX, ASP.net, Visual Basic. All PSG job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we helped almost 5,000 people find jobs last year so chances are good that we can help you too. ]]>

<![CDATA[We are looking for a Hardware Specialist to join a growing pharmaceutical company in the Cambridge, MA area. Supporting 250+ users, this role will require a high level of attention to detail, organizational skills and strong technical expertise. Duties include: - Laptop and PC imaging and deployment management - Break / fix laptop including hardware repair and replace - Inventory - Application, software and hardware troubleshooting - Printer support - Network connectivity troubleshooting Requirements: - A minimum of 1 year of professional desktop / hardware experience - Expert knowledge of Windows XP - Strong understanding of laptop functionality including builds - Experience managing deployment and imaging projects - Excellent customer service and communication skills - Proven ability to work towards deadlines - Proven ability to learn quickly This position will be reporting to the Desktop Support Manager. Tremendous room for growth in a stable company that is committed to technical advancements and professional development. Please submit resume to Jsalerno@psgstaffing.com. ]]>

<![CDATA[ <center> <h2> Are you an IT professional looking for a flexible job? Are you a tech savvy student? Are you a PC shop or company wanting to expand your business? </h2> </center> SupportSpace is looking to expand their Expert network. - Provide Virtual Technical Support. - Make Money. - Work Anytime, Anywhere. - As an IT Shop, Expand Your Business. Who is SupportSpace? Service is our business and passion. We are dedicated to providing the ultimate service experience through the game-changing advancement of remote services and virtual expert networks. Some of our partners: Geeksquad, TrendMicro, Webroot, Check Point, Ad-Aware and more... Our partners provide the customers, you provide the support. Why should I become a SupportSpace Expert? • Create your own work schedule. • Gain credibility by joining the #1 online technical support community. • Make money while we provide the customers and platform. • Get recognition and visibility with customer reviews. • Help customers who seek technical expertise. How does it work? Once you are SupportSpace Certified, customers will be sent to you based on your expertise and profile. We will evaluate your profile and skills to determine if you have the necessary knowledge. Get SupportSpace Certified > Provide Tech Support to Customer > Make money Compensation? Compensation is a fixed price based on the type of service you provide. Requirements? We require our Experts to become SupportSpace Certified before they can provide support to our customers. To become SupportSpace Certified you must have relevant tech knowledge for any of the various service types. Service Types: • PC Software Support Windows XP & Vista • MP3 players (iPod, Zune, etc.) • Anti-Virus • Mobile cell phone devices • Backups • Microsoft Office • Firewalls • Anti Spyware • Internet • Cameras • Networks • And More... Apply Now: Go here to begin the SupportSpace Certification process: <a href="http://www.supportspace.com/support/becomeAnExpert.s2" rel="nofollow">http://www.supportspace.com/support/becomeAnExpert.s2</a> If you have any questions, email: certification@supportspace.com Other Relevant Links: SupportSpace Service Site: <a href="http://www.supportspace.com/" rel="nofollow">http://www.supportspace.com/</a> SupportSpace Corporate Site: <a href="http://corporate.supportspace.com/" rel="nofollow">http://corporate.supportspace.com/</a> ]]>

<![CDATA[Lista is an industry- leading international manufacturer of high-end modular workspace systems and provides a wide range of high quality products to customers throughout Europe and North America. Since it began in 1948, Lista has dedicated itself to the quality development and production of workspace systems and has built a solid reputation as a premier manufacturer. Our workbench and cabinet solutions are ready-to-order or can be custom configured to suit any customer’s specific need. To learn more about Lista, visit our North American web site at www.listaintl.com. Currently our IT Department is seeking an Oracle Applications Developer. Under general supervision this person reviews, analyzes and evaluates technical requirements generated from business needs, then designs, implements and maintains customizations, interfaces and reports for Oracle Applications. They are also responsible for troubleshooting Oracle Application functional and technical issues working with Oracle support and remote DBA, as well as providing assistance with general IT requests. In addition to a BS in Information Systems or equivalent requirements include: • 3-5 years of Oracle Applications 11i / R12 technical experience (functional experience a plus), preferably in a manufacturing environment • Extensive knowledge across multiple modules spanning Supply Chain and Financials (ONT, INV, QP, BOM, WIP, MRP, WSH, AR, PO, AP, GL) • Extensive experience with Development / Customization / Extension / Support of Oracle Applications using OA Framework, PL/SQL, Reports, Forms and Discoverer • Skilled in the use of standard Oracle Apps Interfaces and APIs, and knowledgeable about Oracle Applications architecture • Must be comfortable with UNIX, vi editor, shell scripts and navigation of standard Oracle Apps directories • Good knowledge of web technologies and Java, JDeveloper, XML, HTML, JSP or other object-oriented programming language • Ability to work with remote DBA and Oracle support • Strong analytical skills, self starter, multi tasking, attention to detail, goal oriented and ability to work with minimal supervision • Desire and ability to continually update technical skills • Ability to diagnose and solve complex problems; produce innovative proposals • Strong interpersonal skills; effective communication at all levels within Company and with outside contacts • Ability to work long hours on an as-needed basis; flexible hours required for system monitoring and maintenance Desired Skills: • R12 upgrade or implementation experience • Experience with Optio Design Studio • Experience with CRM tools / packages • Experience with Oracle Workflow, Configurator and Business Intelligence Lista International offers a very competitive salary and benefit package including continuing professional development opportunities, BlueCross BlueShield Medical, and 401(k), all within a friendly, mid-size environment. Lista International Corporation is an Equal Opportunity Employer. Resume in Word format strongly preferred. We can respond only to qualified applicants. ]]>

<![CDATA[ IT SERVICES BUSINESS MANAGER--FULL TIME OPPORTUNITY If you are a customer focused, experienced technology professional with business development and staff management experience seeking a meaningful career at a unique professional services firm read on. A UNIQUE OPPORTUNITY At Insource Services we offer you the opportunity to utilize your talent, expertise and interpersonal skills to significantly impact our clients’ growth and success. As the IT Services Business Manager, you will help grow the division by managing client contract profitability and effectively managing our consulting staff to successfully design, deploy, and maintain secure client network infrastructures and environments that ensure optimal performance, meet existing and future needs, and comply with applicable regulatory requirements. You will work in conjunction with the Director of Technology Consulting with regards to overall client services, Insource technology management, and IT business development initiatives. A TRUSTED RESOURCE We are proud that Insource Services’ professionals are viewed by our clients as a trusted resource. This reputation has been earned after years of providing high quality technology services that ensure client expectations are exceeded every day. Your skills as an IT Services Business Manager will include excellent working knowledge of current computer network systems; deep knowledge of Exchange, Active Directory, DNS, TCP/IP, VPN’s; conceptual and hands on understanding of routing, switching and firewall technologies; Wan technologies such as VPN, MPLS and Load Balanced networks and experience with virtualization technologies from Microsoft, VMware and other industry leaders. Professional certifications strongly preferred include MCSE 2003, MCTS, MCITP, CCNA, CISSP. Additionally, your ability to handle multiple projects and tight deadlines, demonstrated analytical/research skills and proven adeptness at detail work will help us maintain successful relationships with clients. YOUR QUALIFICATIONS Your success will come from your solid undergraduate education in Computer Science or related field and a minimum of 2 years leading and managing technical teams including profit and loss responsibility. To really succeed at Insource Services, we seek energetic, enthusiastic and outgoing individuals who think creatively, thrive on collaboration, and embrace relationship-building with colleagues and clients alike. ABOUT US Founded in 1993, Insource Services is a professional services firm that provides expert Finance, Human Resources & Technology services on an outsourced basis. We help clients grow by recommending and implementing best practices in areas critical to sustainable growth. Today, our client base features a diverse group of dynamic businesses and non-profit organizations including high tech, biotech, law firms, investment firms, philanthropic organizations, charter schools, and other professional service companies. APPLY TODAY We offer a competitive salary and benefits package including health and dental plans, life insurance, short and long term disability insurance, paid time off, holidays and 401(k) plan. To apply: email resume with salary history and requirements to careers@insourceservices.com No phone calls please. Insource Services, Inc. is an equal opportunity employer. Key Words: IT Business Manager, Technology Consultant, MIS ]]>

<![CDATA[BOUTIQUE PROFESSIONAL SERVICES FIRM OFFERS FULL TIME TECHNOLOGY CONSULTING OPPORTUNITY If you are an experienced Technology Consultant seeking a meaningful career at a unique and highly successful professional services firm read on. A UNIQUE OPPORTUNITY Simply stated: at Insource Services we offer you the opportunity to utilize your talent, expertise and interpersonal skills to significantly impact our clients’ growth and success. As an Insource Services Technology Consultant, you will be responsible for server configuration and maintenance; user support; network evaluation and recommendation; IT systems documentation; support for peer Insource IT employees; technical expertise in client sales; reviewing data (i.e. exchange, SQL, and backup) integrity; and assisting with a variety of clients experiencing significant growth and/or seeking expert technology assistance as they grow their business. A TRUSTED RESOURCE We are proud that Insource Services’ professionals are viewed by our clients as a trusted resource. This reputation has been earned after years of providing high quality technology services that ensure client expectations are exceeded every day. Your skills as a Technology Consultant (including excellent working knowledge of IP and internet/email topology, networked systems, all Windows Operating systems and Microsoft Applications, remote access technologies, ability to handle multiple projects and tight deadlines, demonstrated analytical/research skills, proven adeptness at detail work, and follow-through) will help us maintain exemplary relationships with our clients in the Greater Boston area. YOUR QUALIFICATIONS Your success will come from your solid undergraduate education and/or 3 or more years of hands-on technology experience at small to mid-sized firms. Aside from technology skills, to really succeed at Insource Services, we seek energetic, enthusiastic and outgoing individuals who think creatively, thrive on collaboration, and embrace relationship-building with colleagues and clients alike. ABOUT US Founded in 1993, Insource Services is a professional services firm that provides expert Finance, Human Resources & Technology counsel and implementation on an outsourced basis. We help clients flourish by recommending and implementing best practices in areas critical to sustainable growth. Today, our client base features a diverse group of dynamic businesses and non-profit organizations including high tech, biotech, law firms, philanthropic organizations, charter schools, and other professional service companies. APPLY TODAY We offer a competitive salary and benefits package including health and dental plans, life insurance, short and long term disability insurance, paid time off, holidays and 401(k) plan. To apply: email resume with salary history and requirements to careers@insourceservices.com. No phone calls please. Insource Services, Inc. is an equal opportunity employer. Key Words: IT Administrator, Technology Consultant, MIS ]]>

<![CDATA[Lutheran Social Services is looking to hire a fulltime Helpdesk Level II/Systems Support Technician for our Wellesley location. We are a non-profit organization that helps and cares for people in need. Lutheran Social Services has a committed and diverse staff of employees that help support the mission. This position will require extensive traveling to agency programs within Massachusetts, Connecticut, New Hampshire, Vermont, Maine, and Rhode Island. Summary The Helpdesk Level II/Systems Support Technician will provide technical expertise to support end user computer systems, email, network infrastructure and software applications required to operate offices located in the New England region. The ideal candidate will provide direct support to Level I helpdesk staff and will act in response to escalated trouble tickets. The Helpdesk Technician will also work closely with the IT Manager to contribute on technology projects, along with being a higher level support for the internal network. Primary Responsibilities • Track, monitor and resolve open support requests in a timely manner. • Establish and produce documentation for knowledgebase and SOPs. • Work with third party vendors to resolve support issues. • Build, configure and deploy systems to end users. • Create methodologies to improve helpdesk support capability & systems deployment. • Assist in support of major or complex projects; systems outages; relocation services and critical initiatives. • Work independently on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. • Track all inventory • Actively monitor infrastructure systems • Complete all other tasks as assigned • Ability to travel throughout New England to assist with onsite system upgrades, repairs and installations. Qualifications • The ability to work within the Mission of the agency, “In response to Christ’s love, Lutheran Social Services of New England serves and cares for people in need.” • Minimum 3-5 years. • Valid driver’s license required. • Experience in an Active Directory Server platform environment. • Understanding of general networking concepts including but not limited to: LAN/WAN, DNS, TCPIP, DHCP, IIS, VPN, Wireless and Firewalls. • Must demonstrate knowledge in user administration, Microsoft Office 2003/2007 suite support, and Windows 2000/XP/7, configuration and deployment. • Experience with backup concepts and data recovery. • Strong communication skills with both technical and non-technical personnel. • Ability to troubleshoot network connectivity issues • Workstation/Server Patch Management • Antivirus management software • Ability to quickly learn and support new technologies • Excellent organizational and project management skills including ability to organize time and work on multiple tasks and follow through to completion of tasks. • If interested in the above position, please forward your resume to hrma@lssne.org, or fax it to 781-997-0992, or mail it to LSS, 888 Worcester St. #160, Wellesley, MA 02482. Please visit our website for more information. www.lssne.org ]]>

<![CDATA[Summer Internship opportunities to work in various departments at Hachette Book Group located in Boston, MA. About Hachette Book Group’s Intern Program: Hachette Book Group is actively seeking college candidates for our summer internship program in our Boston office. In addition, interns will have the opportunity to work in conjunction with seasoned professionals in specific fields handling day-to-day responsibilities, helping with special projects, and attending departmental meetings. To enhance their work experience, interns will become familiar with all aspects of book publishing through educational sessions that feature speakers from all parts of the company. These are paid internships. Students must also be able to make arrangements to live in the Boston area over the summer. We do not have an official housing program. About Hachette Book Group Hachette Book Group (HBG) is a major US trade publisher and a division of Hachette Livre, the second largest publisher in the world. HBG is headquartered in New York, with offices in Boston, MA, Lebanon, IN, and Nashville, TN. HBG publishes under the divisions of Little, Brown and Company, Little Brown Books for Young Readers, Grand Central Publishing, FaithWords, Center Street, Orbit and Hachette Digital. Our bestselling authors include Ansel Adams, Sherman Alexie, David Baldacci, James Bradley, Marc Brown, Christopher Buckley, Jimmy Buffett, Stephen Colbert, Michael Connelly, Ted Dekker, Nelson DeMille, Emily Dickinson, Malcolm Gladwell, Lisi Harrison, Christopher Hitchens, Mary Ann Hoberman, Dr. Martin Luther King, Jr., Robert Kiyosaki, Elizabeth Kostova, Nelson Mandela, Patrick McDonnell, Brad Meltzer, Joyce Meyer, Stephenie Meyer, Todd Parr, James Patterson, J.D. Salinger, David Sedaris, Anita Shreve, Anne Rivers Siddons, Nicholas Sparks, Jon Stewart, Trenton Lee Stewart, and Cecily von Ziegesar. HBG also provides a wide range of custom distribution, fulfillment and sales services to third party publishers Harry N. Abrams, Amazing People Club, Chronicle Books, Filipacchi Publishing, Gildan Media, Guinness World Records, Hachette UK, InnovativeKids, Octopus Books USA, Oxmoor House, Peterson’s, Phaidon Press, and Time Inc. Home Entertainment. Internships are available in the following departments. - Finance - Information Technology - Editorial - Fulfillment *For more specific information on each department's internship please visit our website at www.HachetteBookGroup.com. Requirements: Ideal candidates will have the following: - Possess excellent written and oral communication skills - Ability to work with close attention to detail - Possess superior time management and organizational skills that enable one to handle multiple projects simultaneously while keeping shifting priorities in order - Flexibility to work in both a team environment and independently is a must - Proficiency with Excel, Word, and Outlook If interested in any of these internships, please apply online: <a href="https://www.ultirecruit.com/HAC1000/jobboard/ListJobs.aspx?__VT=ExtCan" rel="nofollow">https://www.ultirecruit.com/HAC1000/jobboard/ListJobs.aspx?__VT=ExtCan</a> EOE]]>

<![CDATA[This well established contractor is looking for an individual with a minimum of 5 years and a maximum of 15 years experience in information technology. The past three years must be with a construction related company (architect, engineer, HVAC, general contractor, subcontractor). This is a one man show, so person must excel at independence and must be result driven. Some of the responsibilities include server upgrade, new employee setup, job site mobilization, and 24 hour support. This is a new position, all IT previously farmed out. You will have outside support for the project that require such. Should be Microsoft Certified and experienced in Microsoft Project, Excel, AutoCAD, Timberline etc. MUST have construction experience. If you have not worked for a construction related firm, please do not reply.]]>

<![CDATA[Installation/configuration/maintenance of medical and computer equipment, hardware and software. Troubleshoot/repair Windows 2000/XP and electronic circuits. Associates Degree in Electronic Technology or equivalent experience preferred. Basic understanding of computers is necessary. Attention to details a must. Grass Technologies, an Astro-Med Subsidiary, specializes in the design and manufacture of high quality clinical and research instrumentation for neurophysiology, with worldwide sales and over 50 years of experience. ]]>

<![CDATA[Woburn, MA based IT services company is looking for an experienced network services engineer to provide remote support and remote services to customers nationally. The selected individual will work out of our Woburn office. We require the following skills and experience: • 2 years of field experience building and deploying Microsoft Servers and network infrastructure (including wireless and firewalls). • Thorough knowledge of the following is required: o Microsoft Windows Server 2003 and 2008, SBS and Standard Editions o Active Directory and other services like DNS and DHCP o Exchange o RDP o A/V & Backup o IP/TCPIP o Firewall configuration (such as Sonicwall) o WAP installation and configuration o Server, PC and printer hardware • The following experience is a plus: o Providing helpdesk support to users from Level 1 to Level 3 support o Working with network management platforms o Responding to network monitoring alerts and remotely triaging and resolving issues on servers, network gear, and PCs o Experience with applications like M/S Office; Act!; and QuickBooks o Microsoft certifications o A+ and HP hardware certifications o Other hardware certifications • Job Description: o Provide helpdesk support to users and resolving PC related issues o Responding to server alerts, diagnose and resolve issues o Perform remote network assessments on servers, PCs, printers and network gear o Perform remote installation services for servers, firewalls, and applications. o You will be the lead engineer for the company, so the expectation is that you will be providing support to the other techs engineers We are seeking a highly motivated individual who has the ability to adapt to a fast paced and changing environment and who can provide quality services to our customers, under pressure, while maintaining profitability. Please do not respond if you do not meet the minimum requirements. Save us both time and aggravation… (-: We will absolutely not consider you. We are a national company that provides a wide range of IT services to small and medium size businesses. We provide competitive pay and benefits. ]]>

<![CDATA[A manufacturing company in Waltham is seeking a Help Desk technician to join their team respond to requests for technical assistance in person, via phone, electronically  diagnose and resolve technical hardware and software issues (MS OS & OFFICE, Printers etc)  research questions using available information resources  advise user on appropriate action  follow standard help desk procedures  log all help desk interactions  administer help desk software  redirect problems to appropriate resource  identify and escalate situations requiring urgent attention  track and route problems and requests and document resolutions HS Diploma: Associates Degree in IS/IT field preferred. Level 1 technician with 2 yrs experience in desktop support; A+, Microsoft Certified Desktop Support Technician MCDST preferred. Must have reliable transportation Must be able to commute ON TIME to Waltham Work hours are 8:00 a.m. to 5:00 p.m. – must be able to consistently work these hours. Must be hard working and willing to learn new things while having the basic help desk skills MUST RE RELIABLE AND DEPENDABLE; MUST BE COMMITTED TO THIS SHORT TERM TEMP ASSIGNMENT Hourly rate will be from $12 - $15 depending on experience. Some flexibility with the right candidate. ]]>

<![CDATA[We are a hot and growing hi-tech company that is a great place to work. If you are looking for a tremendous opportunity to break into a hot space that is just beginning to take off, we are the place to be. We provide outsourcing of IT services for small and medium sized businesses. The atmosphere has a laid-back intensity of a business on the verge of a break out year. For more information, check out our website at www.mindSHIFT.com. A Microsoft Gold Partner, we are the leading Software As A Service (SaaS) Provider for outsourced / Hosted Microsoft Exchange Server, SharePoint & CRM to thousands of businesses around the world. We were awarded the Partner of the Year Award for Hosting by Microsoft from their 400,000 partners worldwide. Customers such as airlines, banks, and publicly traded companies have chosen us for their mission critical e-mail because of our leading enterprise-level infrastructure, expertise, and proven uptime performance. Check out our two brands: www.123Together.com & www.groupSPARK.com . Job Description: Responsibilities will be primarily phone & e-mail support to customers across the world - troubleshooting e-mail routing, connectivity, and setup issues. In particular, the applications to be supported are Microsoft Outlook Microsoft Exchange Server 2007, VPN, Windows XP/7, AntiVirus, Firewalls, SPAM Filtering, and SharePoint. Due to the heavy usage of mobile devices, the following devices are also supported: Windows Mobile, SmartPhone, PocketPC, Treo, Palm Pilot, Blackberry, Good, etc. Requirements: Candidates MUST have the following to be considered: - Experience with troubleshooting Microsoft Outlook 2003/2007 - Excellent customer service and phone support skills - Be able to work onsite in Burlington, MA - Excellent troubleshooting and problem resolution skills - Ability to create and follow detailed instructions Desired Experience but not required: * Microsoft Windows (XP, 7) * Microsoft Exchange Server (5.5, 2003,2007) * Experience with handheld devices such as Palm Pilot, Blackberry, and Treo's ]]>

<![CDATA[Company Overview As one of the fastest growing software companies in North America (2,459% growth in the last five years) we’re not only looking for the best and the brightest, but the most innovative and passionate people to join our team.Rapid7 is the leading provider of unified vulnerability management solutions. Rapid7 NeXpose helps organizations to improve their security posture by providing actionable insights into the real threats from vulnerabilities across their entire IT infrastructure. More than 400 organizations such as Black & Decker, Trader Joe’s, Florida State University, the New York Times, and the City of Philadelphia, continually rely on Rapid7 products and services to mitigate risk and remain compliant. Rapid7 has been recognized with numerous industry accolades including the “Red Herring 100 Award”, Info Security Products Guide “Tomorrow’s Technology Today Award” Network Products Guide “Best Products and Services Award”, Info Security Products Guide “Global Product Excellence Customer Trust Award”, and a SC Magazine “Award Winner”. Backed by Bain Capital, the Company is headquartered in Boston, MA. Responsibilities - Become a product expert with our proprietary software solution - Provide customers with technical support - Ensure to client satisfaction by forging relationships with clients - Consistently document problems and resolutions - Triage incoming customer problems - Act as the primary liaison between development and our customers - Regularly research and report on open client issues - Communicate findings to end users to facilitate problem resolution - Identify and create content for inclusion in the online Knowledge Base - Ability to critically analyze and troubleshoot software and network issues - Write technical documentation - Test software fixes for new releases - Maintain satisfactory case metrics - Escalate known bugs to development - Seek opportunities to improve department procedures - Conduct periodic technical training in house Technical Experience - Windows Server2000/2003 deployment - Linux administration and installation - Knowledge with remote server management - Working knowledge of RDBM (MySQL, SQL Server, Oracle) - TCP/IP and a basic understanding of networking and security concepts - Working knowledge of Java and web technologies (HTML, JavaScript, and XML) - Experience installing hardware, upgrading and installing operating systems - Network+ and/or Security+ preferred Requirements - Degree in Computer Science, IT, MIS or Relevant Work Experience - Self motivated, eager to learn, attentive to detail. - Superior communication and organizational skills - Detail-oriented - Proven Customer Service skills - Ability to learn new skills on the job - Ability to conduct in-depth investigation and troubleshooting - Experience in a customer-focused, deadline-oriented environment - Exceptional time management and prioritization abilities - Ability to work well both independently and as a member of a team - Prior experience with enterprise level software ]]>

<![CDATA[About Ropes and Gray: Ropes & Gray is a leading national, and increasingly international, law firm. It is consistently recognized as a top-ten player in its Private Equity, Investment Management, Intellectual Property, Government Enforcement, Life Sciences and Complex Business Litigation practices, among others. The firm has a strong track record of growth and accomplishment. Building around its leading national practices the firm has, in the last five years, quadrupled its New York presence, doubled its California presence, and opened an office in Chicago. The firm has also grown internationally, adding offices in Tokyo, Hong Kong and London. JOB DESCRIPTON: As manager of desktop services this position is responsible for leading the desktop services team. Reporting to a Director, this position is responsible for leading and managing the daily activities related to the design, maintenance, specification, and management of all desktop hardware and software systems for the entire firm. The position is also responsible for creating, maintaining and providing process improvement recommendations for all processes related to desktop software and hardware for the entire firm. This includes desktop management systems, application distribution systems and methodologies, specification and testing of workstation equipment, development of workstation/laptop client processes and procedures, and management of application upgrades and installations. Act as the primary leader for significant workstation upgrades and provide support to other information technology personnel. ESSENTIAL FUNCTIONS: Manage the desktop support staff including: hiring, development, and performance evaluations, training and development recommendations, across all offices Develop and document best practices, processes, and procedures related to all aspects of desktop support and desktop management. Develop standards of operation and service for Desktop Support and monitor to ensure that they are being met or exceeded. Optimize operations to ensure the maximum possible quality of service for users. Working in accordance with firm strategic goals, and working with team members, make recommendations for desktop hardware for workstations, laptops, and associated peripheral Ensure that the technology available to lawyers and others is consistent with the goals and strategies of the firm and appropriate to the firm's needs. Manage the identification, procurement, configuration and maintenance of desktop computers, printers and other equipment. Oversee the processes and performance of staff related to supporting incident support processes including establishment of Service Level Agreements and support of established metrics. Monitor tickets to ensure problems have been adequately resolved. Responsible for accuracy and currency of desktop, printer and other peripheral data contained in asset management system Assist in budget preparation, tracking budget variance and recommending subsequent budget changes where necessary. Work with other teams to support projects and initiatives Performs other work-related duties as assigned. ESSENTIAL CAPABILITIES: Must demonstrate the ability to maintain strict confidentiality of the firm's internal and personnel affairs. Ability to influence at all levels of the organization. Must be a self-starter who understands the details within a much larger content. Ability to work effectively in a culturally and educationally diverse environment. Ability to work in a teamwork/collaborative style and environment. Must be creative and flexible in order to respond quickly and positively to shifting demands and opportunities; ability to work under tight deadlines and handle multiple, detailed tasks. Must be a team-oriented person who can share information, goals, opportunities, successes and failures with the appropriate parties. Ability to organize, plan and carry out multiple related activities. Must pay attention to details and have the ability to follow up and follow through. Ability to work effectively in a multi-office environment. EDUCATION, EXPERIENCE AND SKILLS REQUIRED: 8-10 years experience in desktop and network field At least 4 years experience in IT leadership, personnel management, project planning and execution Bachelor's Degree in computer science or business administration or equivalent experience. 3-5 years prior supervisory experience Microsoft MCSE Certification Microsoft SMS MCP Certification Strong verbal and interpersonal skills Strong analytical and problem solving skills Strong customer service skills Strong team skills Experience in process driven environment Strong leadership skills Strong project management skills Experience working in a multi-office environment Please apply directly online at <a href="http://ropesgray.interviewexchange.com/jobofferdetails.jsp?JOBID=17785" rel="nofollow">http://ropesgray.interviewexchange.com/jobofferdetails.jsp?JOBID=17785</a>]]>

<![CDATA[Desktop Support Temp will work with Information Technology Services (ITS) staff solving technology problems in the School of Arts & Sciences and School of Engineering. Common tasks include:<ul> <li> Installation of software; <li>Setting up new hardware; <li>Troubleshooting email, LAN, and password problems; <li> While mostly fieldwork, there is phone support (helpdesk) for about 30% of the work week.</ul> Qualifications:<ul> <li>Bachelor's degree and/or applied technical experience with PC/Mac/Unix platforms and configurations <li>Three (3) years technology support experience <li>Strong Interpersonal and communication skills <li> Demonstrated ability to work independently, and on multiple projects simultaneously <li>Demonstrated ability to work with wide variety of people throughout an organization <li>Demonstrated ability to learn and use new technology <li>Technical proficiency with IBM compatible PC hardware and software (including Windows 2000/XP/Vista) <li> Working knowledge of Local Area Networks and Network Administration <li> Exceptional and thorough understanding of Windows 2000/XP/Vista, Mac <li> CompTia A+ or CompTIA <li>Network+ or Security+ is desirable</ul> INTERESTED APPLICANTS SHOULD SUBMIT THEIR RESUME TO: tony.sulprizio@tufts.edu]]>

<![CDATA[Our company provides outsourced computer support for small businesses and individuals throughout Eastern Massachusetts. We're looking for a computer technician for quick projects and on-site support for our clients. The tech must have excellent communication skills, reliable transportation and at least 4 years of computer support experience. Skills must include Desktop/Server/Network support, troubleshooting, installation and maintenance. A great candidate for this position would have availability during business hours and flexibility to respond quickly to client issues. This contract position would be ideal for an independent consultant available during the day looking for more billable hours or an experienced tech between jobs. Please send your resume for immediate consideration.]]>

<![CDATA[Structure Consulting Group provides comprehensive, professional consulting services in Telecommunications, Real Estate Acquisition, Valuation, Construction Project Management and Recruiting Services. We have the depth and foundation necessary to produce results and supply the service demanded by the industry. Outperforming client expectations is the basis of our company mission. We are able to achieve high levels of client satisfaction through a sincere commitment to teamwork, productivity, personal integrity and market knowledge. Traffic Manager Part-time (15-20 hours per week) • Manage work flow • Maintain current jobs database • Work closely and professionally with project managers, billing department, our clients • Weekly status meeting updates with various team members • Strong organizational skills and detail orientated. • Proficiency in Microsoft Outlook, Excel, and database (Access) Required Skills: • Strong Excel Skills • Strong Organizational Skills • College Degree preferred • Experience in telecommunications preferred but not mandatory • Flexibility in schedule availability ]]>

<![CDATA[DELIVER MORE THAN EXPECTED You are ambitious, motivated and ready to give life to your ideas… and Telerik is poised to exceed your expectations. As a Customer Advocate for our Content Management System - Sitefinity, you will be providing pre and post sales support, as well as positioning yourself as a trustworthy liaison with our new and existing client base. You will work with our Sitefinity Sales Engineer to help guide prospective clients through the full sales cycle. Serving as the main Sitefinity contact in our Waltham, MA office, you will qualify leads, schedule demos, identify customer needs and business objectives, and show how Sitefinity CMS maps to these requirements. Our Customer Advocates are passionate about helping potential customers quickly and effectively reach decisions about Sitefinity and they know how to listen and address issues immediately. As a Customer Advocate, you will be spending your time on: • Qualifying, and managing leads through the full sales process • Making sure our leads are handled in a timely and appropriate manner, scheduling demonstrations with prospective clients, and continuing follow up with prospective clients through whole sales cycle • Turning yourself into an expert in Sitefinity CMS while being constantly on top of product roadmaps and future enhancements • Providing customers with up to date information about our Sitefinity CMS product, pricing and licensing options • Working with Sales Engineer’s to identify customers’ technical challenges and needs in order to design a specific solution selling strategy • Working with clients to identify problems and suggest appropriate corrective measures • Responding to requests for proposal and requests for information from prospects & customers • Researching competing products and producing insightful information for both the marketing and development teams • Making positive contribution to Telerik’s support team and its exemplary reputation • Answering customer inquiries by relying on your Sitefinity product knowledge or by being able to research and solve the issues independently • Gathering customer feedback to enhance customer experience and communicate results to proper team members ARE YOU READY TO DELIVER? You will be the person who has/is: • Previous professional experience on a customer service or sales related position, preferably in the software engineering/tech industry • Detail oriented, conscientious, tactful and courteous, with a genuine desire to maintain the highest quality of customer service standards • The ability to converse well using excellent oral and written communication skills • Strong attention to detail and ability to multi-task • A self-driven personality and enjoys working with people • Experience with Web Content Management software, which will be considered highly advantageous • Knowledge of the Web Content Management market, which is also advantageous • Exposure to technologies such as ASP.NET, .NET, and web standards, even-though it is not required WHAT CAN YOU EXPECT? Telerik is a leading vendor of ASP.NET AJAX, ASP.NET MVC, Silverlight, WinForms and WPF controls and components, as well as .NET Reporting, .NET ORM , .NET CMS, Code Analysis, TFS and Web Application Testing tools. Building on its expertise in interface development and Microsoft technologies, Telerik helps customers build applications with unparalleled richness, responsiveness and interactivity. Created with passion, Telerik products help thousands of developers every day to be more productive and deliver reliable applications under budget and on time. Telerik is the preferred component provider for many well established companies such as the World Bank, International Monetary Fund, United Nations, Motorola, Citigroup, Boeing, HP, Microsoft, Unisys and many other leading organizations around the world. We have been able to distinguish ourselves in the competitive component business by concentrating our efforts on first class support services and exceptional product quality. Our corporate slogan "deliver more than expected" summarizes our aspirations. From the sleek look, capabilities, and performance of our products, to the high level of customer service we provide, we strive to exceed customer’s expectations. As true craftsmen, we don't believe in compromises and our goal is to deliver only .NET developer tools that we can be proud of. Our U.S. headquarters in Waltham, MA, is home to a close knit group of support specialists, customer advocates, and inside sales professionals. Our corporate headquarters in Sofia, Bulgaria was recently ranked by Hewitt Associates as the third best employer in Central Eastern Europe, and our Waltham office mirrors the same award winning work environment. In addition to rewarding career opportunities and an energetic work environment, Telerik employees also enjoy a competitive compensation package including base salary, quarterly performance based bonuses, comprehensive medical, and dental and insurance benefits. At Telerik, we believe in nourishing talent, and we’re excited to evolve together. WHAT'S NEXT? If this opportunity fits in your career plans, and you are interested in joining a young and ambitious team, please send the following items to careers@telerik.com: • Cover letter (please avoid using a template; we want to see the personal touch) • Recent and complete resume In the subject line of your email, please make sure to mention the specific job title that you are applying for. Telerik is an equal opportunity employer and supports workplace diversity. ]]>

<![CDATA[Business Application Specialist and Assistant Fulfillment America (FAI) is a performance-driven marketing service company with its corporate office and production facilities located in Billerica, Massachusetts. Founded in 1992, FAI provides a broad range of fulfillment services to over 70 National and International companies. These services include the distribution of literature, displays, Point-Of-Purchase (POP), print-on-demand, complete bindery, inbound 800 services, e-commerce business-to-business and business-to-consumer fulfillment, kit assembly, pick and pack, warehousing and logistics. We seek a candidate that can work with our various internal departments to bring together projects that involve all phases of development. This position requires strong communication skills, an aptitude for learning and creativity, as well as the ability to work in a fast-paced environment. The successful candidate will work with multiple projects as needed. Position requirements: · Creating test cases, test plans and test validation with the Quality Assurance (QA) team. · Reporting – able to develop, write, run and maintain reports to be delivered to internal and external customers. · Gather business data and business functional requirements and translate to process flow chart. · Responsible for ensuring the quality of all applications in terms of functionality, usability, and reliability by process review. · Develop technical and support documents. Develop an understanding of our business processes to provide user training and presentations. · Understand business processes and system functionality to interact with our business partners. · Troubleshoot systems and processes and identify needed solutions to become more effective. · Research and project planning. · Work nights and weekends as needed. Required Skills: · Some knowledge of writing SQL queries · Microsoft Access, Excel, PowerPoint · Project Management · HTML (Web Development) · Adobe related products (optional) · Familiar with Six Sigma or similar tools We offer a generous benefits package which includes: medical, dental, 401K, paid vacation, and much more. Interested candidates, send resumes to: Human Resources Department Fulfillment America, Inc. 17 Progress Road Billerica, MA 01821 Fax: 978.988.7574 Email: faijobs@fulfillmentamerica.com Fulfillment America is and Equal Opportunity Employer ]]>

<![CDATA[Provides technical assistance and training to customers by performing the following duties. Other duties may be assigned as required. Provide client support and technical issue resolution via E-Mail, phone and other electronic medium (this is a call center environment). Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only). Configure software to connect to Internet application servers. Provide training to clients in the use of system and applications as related to Internet. Identify and correct or advise, on operational issues in client computer systems. Perform creation of new accounts using company provide software tools. The Ideal candidate will also possess the following skills: Able to work independently and efficiently to meet deadlines. Able to promptly answer support related email, phone calls and other electronic communications. Self motivated, detail-oriented and organized. Experience with hardware and software issues. Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers. Excellent communication (oral and written), interpersonal, organizational, and presentation skills. ]]>

<![CDATA[Busy computer repair shop looking for a technician experienced in fixing computers, removing viruses, reinstalling windows, saving data, hardware diagnostic and parts replacement. Candidates should possess some sales skills and fluency in English and Portuguese or Spanish is a plus. Salary: $12 /hour to start, must work Saturdays. Location: Framingham Hour per week: 30 to 40 Apply within PCExchange Store, Inc 2 Central St Framingham, MA 01701 508.877.3100]]>

<![CDATA[Newell Rubbermaid is a global marketer of consumer and commercial products that touch the lives of people where they live, work and play. We are committed to building consumer and commercial Brands That MatterTM while leveraging the benefits of being one company: shared expertise, operating efficiencies, and a culture of innovation. Our globally recognized brands include Sharpie, Paper Mate, DYMO, EXPO, Waterman, Parker, Rolodex, IRWIN, LENOX, BernzOmatic, Rubbermaid, Graco, Calphalon, Goody, and Teutonia. Newell Rubbermaid's innovative global technology solutions enable businesses, educational institutions, and consumers to more efficiently share, manage and organize information. Our global technology brands platform includes DYMO®, label/CD/DVD printers and file scanning software (www.dymo.com), CardScan®, business card scanners and contact management software featuring AtYourServiceTM (www.cardscan.com), EndiciaTM, online shipping, mailing and customized postage solutions (www.endicia.com and www.pictureitpostage.com) and MimioTM, interactive whiteboards and digital ink recorders (www.mimio.com). Position Objective: This position will be responsible for Helpdesk Technician functions relating to business unit specific systems as well as general departmental functions as assigned. Essential Duties: Ascertains from computer user the nature of problem, formulates diagnosis, and assists users through problem solving steps. Receives ticketing requests from both internal and external users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, and operating systems. Coordinate with co-workers to research plans and prepares technical reports, memoranda, and instructional manuals as documentation of program development and find solutions. Tests software and hardware to evaluate ease of use and whether product will aid user in performing work. Performs basic troubleshooting as required Assist with and conduct training classes for users on client software and hardware. Installs microcomputers, software, and peripheral equipment Responsible for applying images, configuring profiles and shipping systems to end users. Knowledge in administrating Active Directory such as changing passwords, creating, disabling, and deleting accounts Perform all duties as assigned. Qualifications: Educational Requirements: • Bachelor's or University degree preferred or equivalent experience Work Experience Requirements: 1 to 3 years experience in helpdesk or desktop support field Strong written and verbal communication skills Proficient in the following software products to include: Office, Windows, Mainframe emulator, Roxio Extensive Troubleshooting experience in remote user management: Dialup, VPN, DSL, Cable Modem Qualified Applicants please apply via link: <a href="http://nwl.taleo.net/careersection/2/jobdetail.ftl?lang=en&src=JB-11160&job=1000313" rel="nofollow">http://nwl.taleo.net/careersection/2/jobdetail.ftl?lang=en&src=JB-11160&job=1000313</a>]]>

<![CDATA[R&D Company seeks candidate to join IS team. Help support 100+ users in a mixed platform environment including Windows, MacOS, Linux, and UNIX desktops and servers. Responsibilities will include support for Windows and MacOS desktops and some systems administration. Minimum 1 year of experience in computer support, preferably with a Bachelor’s in a related field. Excellent troubleshooting skills, Windows and MacOS experience essential; Linux/Solaris experience desired. US citizenship and the ability to obtain a security clearance are required. AER offers a competitive wage and benefit package and is an EEO/AA employer. Atmospheric and Environmental Research, Inc. (www.aer.com), established in 1977 and headquartered in Lexington, Massachusetts is a wholly-owned subsidiary of ISO, Inc. of Jersey City, NJ. AER is an award winning environmental research and consulting company with demonstrated expertise in atmospheric modeling, remote sensing, radiative transfer modeling, climate modeling, ensemble weather prediction, oceanography, space weather, planetary sciences, and a provider of medium and long range forecasts for the energy and financial markets. Please apply online at <a href="https://jobs-aer.icims.com/jobs/intro" rel="nofollow">https://jobs-aer.icims.com/jobs/intro</a>. ]]>

<![CDATA[Description The Technical Support Specialist will be responsible for providing support services for 1000+ local and remote end-users. The candidate will have the following responsibilities. • Help oversee the daily operations of the internal IT helpdesk. • Help direct the activities of other Helpdesk Technicians • Installation and maintenance of Microsoft Widows XP and Vista based desktops in an Active Directory environment. • Installation and maintenance of corporate applications including Microsoft Office • Troubleshoot problem areas (in person, by telephone, by remote desktop or via e-mail) by providing and facilitating technical support in a timely and accurate fashion, and provide end-user assistance where and when necessary. • Implement, maintain and follow established processes, policies and procedures in support of the end-user community. • Interact with computer vendors on purchasing, warranties and returns. • Ensure all corporate assets are properly tracked within the Inventory tracking system. • Keep up to date documentation regarding helpdesk processes and procedures • Keep “frequently asked questions” documents up to date and available to the end user community Qualifications: • An A.S. or B.S degree preferred with 2-4 years experience working in a technical role • In depth knowledge of Microsoft Desktop Operating systems, including Window XP & Vista. • Solid understanding of Microsoft Active Directory in a 2003/2008 environment. • Extensive experience supporting Microsoft Office 2003 with special attention paid to Outlook and its use in conjunction with Exchange 2003. • Ability to interact and communicate professionally with non-technical employees on technical issues. • Ability to lead and drive the work of others • Self motivated and directed, requiring minimal supervision. • Strong customer service orientation. • Strong written, verbal communication and interpersonal skills. • Effective and logical troubleshooting skills. • Proven track record of being a strong team player with a results oriented attitude. • Ability to work well in new and undefined environments. Some travel may be required ]]>

<![CDATA[Great opportunity for a College Student! 6 Month Internship with a Flexible 20 Hours Per Week Schedule! Gain some experience in a pleasant work environment. This position is available at Brooksby Village, conveniently located off Route 114 in Peabody. The intern will be responsible for the following: * Tier 2 hardware and software support * Providing troubleshooting and repair services for computer issues * Conducting training on applications and hardware Qualifications include: * Currently attending a college or university * Thorough knowledge of personal computer systems and desktop operating systems * Basic knowledge of networking, server adminstration and phone systems * Ability to work with customers to resolve computer issues with a focus on high quality service and timeliness Interested? Please send your resume to brian.gentile@erickson.com.]]>

<![CDATA[HELP DESK ENGINEER Join a growing team that enjoys a high energy, dynamic environment that is based on sharing ideas, technical advancements, and pride in customer support. We are a national non profit organization that is committed to the professional development of our staff, including training, personal advancement and team building. We are looking for a like minded individual to join our IT team which includes 3 Help Desk Engineers, 1 Network Administrator, 1 Systems Analyst, 1 IT Manager and a national CIO. Reporting into the IT Manager, this position will offer growth potential, continued learning, and skill enhancement. - Must have a sense of humor, strong work ethic and superior customer service skills - Advanced knowledge of Windows desktop functions including applications, software and hardware - Requires a high level of commitment, flexibility and dedication - LAN / WAN management and support - Mac OSx - Exchange / AD user management including edits and deletes, group policies and permissions - Must have the ability to work with end users with varying technical skills - Printer troubleshooting and management - Email and data migration - Proven ability to work in a team environment - A "can do" attitude Resumes to Jessica Salerno Incerto at jsalerno@psgstaffing.com.]]>

<![CDATA[We are looking for a Desktop Support Specialist to join an international consulting company in Cambridge, MA. This position is based on company growth and joins a team of 8 IT professionals. Reporting to the IT Director, this position will involve collaboration, strategy and a diverse range of responsibilities. This is an excellent opportunity for a professional looking for stability, high energy and a dedicated group of colleagues. Duties will include: - Management, troubleshooting and documentation of all day to day technical issues of 180+ users - Projects including break/fix, laptop encryption updates, imaging and deployments - Printer troubleshooting - Blackberry management and troubleshooting - Adds, edits and deletes for users including permissions - A/V set up including microphone and web conferencing - Software and hardware builds, installs and upgrades Qualifications: - A minimum of 4 years of Windows operating system support and management within a corporate environment - A minimum of 4 years of desktop support experience including hands on user training and support - Demonstrated understanding of Blackberry and other PDA devices - Prior utilization of Ghost or other imaging software - BA/BS degree in Computer Science, IS or related degree strong preferred - Advanced understanding of MS Office applications - Proven ability to prioritize issues and document tickets - Proven ability to work within a team environment - Proven ability to work towards deadlines and manage multiple tasks Resumes to Jessica Salerno Incerto at jsalerno@psgstaffing.com.]]>

<![CDATA[Help Desk Support Technician Currently, our company is looking to hire a Help Desk Support Technician to join our team. The candidate we are seeking is for the position of a help desk technician working for our financial division in the Boston area. This is a Mid Level position and we are looking for somebody with a minimum 3 years of Desktop Support and Customer support experience. This position is a full time temporary to possible permanent position with a starting salary of between $30,000/yr - $32,000/yr. We are not offering any benefit at this moment. DESIRED SKILLS: Operating Systems: Windows 2000 (desktop & server), Windows XP, Windows Vista and Windows 2003 Server. Software: All popular COTS applications commonly found in corporate environments (MSOffice 2000, 2003, 2007, IE, Acrobat, Visio, etc). Experience with Microsoft Active Directory a must. Hardware: Dell & HP Desktops, Dell & IBM Laptops, HP, Xerox, and Lexmark Printers (both local and network). Networking: Some networking experiences are must. Certifications: A+ certification is a plus Candidate must have Strong leadership, communication and troubleshooting skills and must be a team player. Any applicant offered the position MUST be able to pass a federal background check and drug screening. If you feel you are a good candidate and would like to be a part of this project, then we would like to hear from you. Please attach your resume with your email. Thank you. ]]>

<![CDATA[Technical Support Specialist Waltham, MA We are looking for motivated people with a hunger to serve customers and solve problems. In this frontline operational position you will support the Wiz software that enables financial institutions to analyze the fairness of their lending practices, their compliance with regulations and marketing effectiveness. This is a great opportunity to make a real impact on customers and the company’s success. Essential Duties and Responsibilities: • Provide essential first-line phone & email support to customers. • Quickly resolve software problems through troubleshooting, working with the client and escalating to Senior Technical Support Engineers, SQA, Product Management and Development when appropriate. • Notify and work with Account Manager to ensure client’s complete satisfaction. Implement Software • Lead technical implementations including working with the account manager and the client’s IT department in mapping out network configurations, defining data layouts and walking through installations, possibly including on-site visits. • Participate in new product rollouts, testing, documentation and operational improvement projects. • Initiate and implement support improvements through process changes, knowledge base, testing, documentation and training additions • Complete other projects for Client Services and other departments as directed Education and Experience: • BS degree in computer science or related field with a major GPA of at least 3.0 or equivalent work experience • Desire to work with and serve customers on a daily basis • Demonstrated strong technical acumen for troubleshooting and problem solving • Excellent communication skills including empathetic and active listening and ability to clearly and patiently articulate solutions • Knowledge of Windows 2000 & Windows XP operating environments • Experience in Banking, especially Compliance or Fair Lending is a plus • Experience with on-site client installations would be an advantage • Siebel CRM knowledge, would be a plus to have but not required Visit our website, YouTube or follow @Wolters_Kluwer on Twitter for more information about our customers, market positions, brands, and organization. Wolters Kluwer offers a competitive compensation and benefit package including 4-weeks of paid time off (1st year), 12 paid holidays, and a generous profit sharing program. We are an equal opportunity employer and committed to a diverse workforce. To apply, please visit Wolters Kluwer’s web page at www.wolterskluwer.apply2jobs.com. In the requisition number field please select requisition number 09-4234 No phone calls or agencies please. ]]>

<![CDATA[Tripwire is industry-recognized for its enterprise-level configuration control software. Tripwire's leading product, Tripwire Enterprise, is the first to combine configuration assessment with configuration change auditing in a single solution. Tripwire Enterprise helps IT ensure the organization achieves and maintains configurations in an operationally optimized, compliant and secure state-and helps them prove it. Headquartered in Portland, Oregon, Tripwire has operations in 15 countries around the world. Tripwire was recently named to the Portland Business Journal's Fastest-Growing Private 100 List and Oregon Business Magazine named it one of the 100 Best Companies in Oregon. Summary: This position requires a partnership attitude with various cross-functional groups throughout Tripwire. A strong desire for success and a positive demeanor is essential to this job. An understanding of the service orientated nature of this position is crucial as well, i.e., the primary and forefront goal for any Professional Services Consultant at Tripwire is to service our customers in the most efficient and beneficial manner possible. Position to be filled anywhere on East Coast from Boston to Washington DC Responsibilities: • Work as a Professional Services Consultant to deploy Tripwire, Inc. software in field. Occasionally team with Tripwire, Inc. partners to deploy Tripwire products and perform knowledge transfer. • Develop custom scripts and integrations to fulfill customer need as identified • Collect infrastructure technical requirements from a prospect/customer and create implementation and production deployment procedures for Tripwire products to interoperate and work within prospect/customer’s site. • Perform project management functions for prospect and customer engagements to which you are assigned including, but not limited to, project scheduling, project tracking and status/completion reporting. • Provide remote and on-site support to customer during the testing, evaluation/pilot and production phases to ensure a successful deployment. • Responsible for supporting Tripwire’s professional services revenue objectives. • Extensive North American based travel will be required; expect 80 percent within the first six months of employment. • Maintain at least 65% billable utilization Education and Experience: • BA/BS in Computer Science • Requires experience with multiple operating systems, security policies and terminology . • Knowledge of the software development cycle. • 4 – 5 years advanced networking and troubleshooting experience . • Highly motivated with strong communication, presentation, and writing skills required. • Ability to translate customer needs into technical solutions and recommendations. • Must be able to successfully work with minimal supervision. • Superb trouble-shooting skills, persistence in problem-solving. • Previous field consulting experience is desirable. • System administrator experience with UNIX, Linux and Windows Operating Systems desireable • Experience with EMS/NMS/Change Management (i.e. Tivoli, Remedy, HP Openview) is strongly desirable . • Experience with Networking equipment, i.e. Cisco, Extreme, etc is desirable. • Ability to program in Java and Perl is desireable. • Experience and understanding of regular expressions and scripting languages is a plus. • Industry experience with common IT controls and frameworks, i.e. COBIT, ITIL, FISMA, CMMI, etc is desirable. • CISA or CISSP certifications a plus. If you meet the qualifications and would like to be considered for this position please email your cover letter, resume, salary history and the self-identification form to jobs@tripwire.com. Please note the specific position you are applying for in the subject line of your email For a complete list of current open positions please visit tripwire.com/company/careers Notice to Recruiters and Staffing Agencies Our preference at Tripwire is to recruit candidates directly. We do partner with a limited number of preferred agencies when we identify a need for third party staffing support. We do not accept unsolicited agency resumes. We will pay a fee only if the candidate is presented after there is a signed recruiting agreement in place between Tripwire and the agency and only if we have explicitly engaged the agency to submit resumes for a specific current opening. We do not pay fees for unsolicited candidates submitted to Tripwire or any Tripwire employee by email, fax, phone, mail, verbal referral or any other means. In the case of candidates submitted to Tripwire without a signed agreement in place or without being solicited to work on a specific open requisition, Tripwire explicitly reserves the right to pursue and hire those unsolicited candidates without any financial obligation to the recruiter or agency. No employee of Tripwire has any authority to modify the terms of this notice, or waive the requirement that a written engagement be in place prior to submitting solicited any obligation to pay any recruiting fees. ]]>

<![CDATA[Well established network design and support firm looking for a well qualified network helpdesk\engineer\administrator\. Company provides design, installation, and support services to small and medium sized businesses throughout eastern New England (Boston metro). Services include implementation of Microsoft centric network solutions from the firewall to the desktop and everything in between. This is a helpdesk role but will also challenge you with new technologies and projects that will broaden your skills and keep you enthusiastic. We are an extension of our clients' staff and take pride in the level of customer satisfaction we have earned over the years. Successful candidate will have the following: -College Degree -Works well under pressure -Microsoft MCP designation earned (MCSE or equivalent preferred) -Reliable transportation and willingness to travel throughout eastern New England -2 years in a supporting/implementation role for small business networks -Working knowledge of IP -Experience with installation and configuration of Active Directory -Experience configuring group policies -Experience installing, configuring, maintaining, and supporting MS SBS 2003 & MS SBS 2008 -Working knowledge of firewall configuration & port forwarding -Experience supporting Windows XP, Vista and Windows 7 clients in a Windows domain -Experience installing and supporting MS Exchange 2003 & 2007 -Working knowledge of DNS Experience with the following a plus: -Experience supporting VoIP phone systems -Microsoft Terminal Server installation & support -Symantec, Trend, McAfee enterprise suites installation & support -DNS configuration -Wireless configuration/troubleshooting -Cisco firewall & VPN configuration Successful candidate must be able to work independently with limited supervision and will be charged with diagnosing and resolving complex network connectivity and productivity issues daily. Much of the work we do must be done outside of normal business hours. In addition to solving complex issues, successful candidate will also be willing to support desktop user issues (MS Office, printing, peripherals & end user software configuration). ]]>

<![CDATA[ Are you looking for a field service opportunity with good benefits and pays well in a professional environment? Are you looking for a company that will invest in your training and support you in maintaining your technical skills? We have an outstanding opportunity for an exceptionally talented, experienced and motivated Printer Service Technician our Boston service area. We are a profitable and growing managed print services firm that provides cost management solutions for high volume users of digital office printers. We are a national, 20-year old company commited to an extreme level of customer service. We manufacture toner consumables, provide Certified and Authorized service for Hewlett Packard, Xerox, Dell, Lexmark and others on digital printers, and integrate equipment into our customer sites. Position Description We are seeking a self-motivated, full-time Printer Service Technician who is proficient with the current family of Hewlett Packard LaserJets/MFP’s and Xerox Phaser printers. You will be working from our Boston Operations Center, but may be required to travel in the region as necessary. You will be responsible for troubleshooting, repairing and cleaning printers at Client sites as well as managing their consumables stocking. You will be provided a company vehicle that you will be responsible for maintaining. Responsibilities <ul><li>On-site diagnosis and repair of Hewlett Packard/Xerox/Dell/Lexmark printers and MFP’s</li> <li>Perform preventive maintenance and routine scheduled maintenance on covered printers</li> <li>Deliver and pick up consumables from Client locations</li> <li>Communicate clearly and effectively with both the Client and Call Center</li> <li>Maintain off-site parts and consumables warehouse</li> <li>Complete daily paperwork</li></ul> The right candidate will have the following Qualifications: <ul><li>A minimum of three years field service repair experience on Hewlett Packard/Xerox/Dell/Lexmark printers and MFP’s</li> <li>Certifications on the current family of HP Printers; working knowledge of other printer models a plus</li> <li>Enjoy and provide an excellent customer service experience</li> <li>Excellent communication skills, written and oral, and able to understand and execute scheduling assignments</li> <li>Ability to train and certify on new equipment continuously, as needed</li> <li>Able to work independently and as part of a team</li> <li>Attentive to details</li> <li>Ability to lift 20-50 pounds, as needed</li> <li>Clean, well groomed, and profession appearance</li> <li>Goal oriented, desires to grow professionally, and practices strong work ethic</li> <li>Desire to contribute in an extraordinary way</li> <li>Clean Department of Motor Vehicles driver’s license</li></ul> We offer competitive compensation and a comprehensive benefits plan, including medical insurance and a matching 401(K) Plan, along with paid vacations and holidays. This position is full time with an immediate start date. If you are interested in this position, please reply to this job listing with a list of your Printer Certifications and your Resume. Only those who meet the listed qualifications need apply. ]]>

<![CDATA[Blackbaud is currently seeking a Production Control Analyst. As a successful Production Management Analyst working in Production Management, you will specialize in providing professional, courteous and efficient production support across Blackbaud’s suite of CRM Products. You will have responsibility for managing file imports, exports, and data hygiene, so exceptional schedule balancing skills are an absolute must. Working in a structured, fast-paced team environment, you'll need to assist in prioritizing production requests and troubleshooting issues, as well as maintain open communication with the account team regarding schedules and adapt to new challenges quickly. As a successful PA, you will be a member of a team of analysts of various levels, reporting to the functional area manager. You will also be part of a larger cross functional team consisting of Campaign Analysts, Engagement Management and Reporting and Data Mining Analysts. Major Objectives: • Working with the Engagement Manager, efficiently implement schedule requests tailored to your assigned client's direct marketing program • Working with your team, efficiently interpret technical instructions to implement the client’s production requests. • Ask a progressive series of questions to determine scheduling requirements and accurate deliverables. • Continuously prioritize a shifting workload to ensure that all situations are addressed in a timely manner. • Communicate accurate and readable information through a variety of methods such as email, knowledgebase, process reports and documentation. • Manage multiple CRM system schedules while communicating with client team and technical staff in assisting to troubleshoot various issues. • Maintain composure in an unfamiliar situation without causing the team to lose confidence in your ability. • Participate in an open and harmonious team environment, sharing ideas, knowledge and working towards client goals, team goals and department goals to ensure effective and efficient client service. Tasks/Expectations • Ownership of client schedule administration • Work with Engagement Manager to determine priorities and weekly scheduling • Work with production control team to determine coverage schedule to meet client’s schedule needs • Execute file exchanges with vendors using secure procedures • Execute file imports and reconcile counts, provide qc results, communicate and/or escalate issues • Execute and review QC scripts as directed; communicate and/or escalate issues • Review nightly schedule and process logs • Apply standard quality control practices for all procedures • Assist in testing new or modified uploads and imports according to test plan • Assist in maintaining production documentation • Maintain process statistics according to department procedures • Execute scripts as directed by Business Practice or Technical Solutions teams Experience and Skills • Strong SQL skills and understanding of relational database structure • Ability to manage multiple priorities • Ability to meet deadlines and escalate issues in a timely manner • Effective communication with client, vendors, and team members • Strong attention to detail and pro-active quality control • Functional understanding of CRM products. Familiarity with Blackbaud CRM products a big plus. • Experience in fundraising and development a plus. • 2+ years of relevant experience • Bachelor’s Degree Please apply via our website at: www.blackbaud.com/careers ]]>

<![CDATA[ <div> <img src="https://www.interviewexchange.com/logo/RopesGray.jpg" border="0"> IT Site Support Specialist Boston, MA; New York, NY; Information Technology Mar 08, '10 About Ropes and Gray: Ropes & Gray is a leading national, and increasingly international, law firm. It is consistently recognized as a top-ten player in its Private Equity, Investment Management, Intellectual Property, Government Enforcement, Life Sciences and Complex Business Litigation practices, among others.     The firm has a strong track record of growth and accomplishment. Building around its leading national practices the firm has, in the last five years, quadrupled its New York presence, doubled its California presence, and opened an office in Chicago. The firm has also grown internationally, adding offices in Tokyo, Hong Kong and London. Job Description: The Site Support Specialist provides internal customer service, second level problem resolution, and, desktop technology support & site support. The Support technician also participates in special projects as assigned. This person is responsible and accountable for the overall coordination of technology support and ancillary IT, video-conferencing and telecom functions for an office site.     This position is assigned to the Desktop Services Group and takes day-to-day direction from the Desktop Services Manager.     ESSENTIAL FUNCTIONS:   * Works with callers to resolve normal and unusual information system problems, or escalates as defined in normal operating procedures   * Provides technical support and problem resolution activities for assigned site   * Evaluates equipment requirements for assigned site   * Installs PC's and related hardware; investigates hardware problems and performs minor repair   * Interfaces with vendors & R&G Technical Services for resolution of telecom, video-conference, network, systems, and/or related hardware problems   * Uses technical tools and knowledge to meet or exceed performance standards and expectations   * Develops a knowledge of Firm's total computing environment and the quality management processes and practices   * Utilizes the approaches, tools and techniques for working with individuals and groups in a constructive and collaborative manner   * Employs the application systems needed to deliver services to internal customers     EDUCATION, EXPERIENCE & SKILLS:   * Bachelor degree in the field of computer science or 5 years equivalent work experience   * Knowledge of basic computer hardware; knowledge and experience supporting server hardware and connectivity; knowledge and experience configuring, installing and supporting the hardware and connectivity components of single user workstation   * Knowledge of the telecommunications platform, local telecommunications architecture and infrastructure components Requirements: EDUCATION, EXPERIENCE & SKILLS CONTINUED...   * Knowledge of video-conference platform, setup and components   * Knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical problems   * Experience with desktop and server operating systems, including [Wndows XP, Office 2007]   * Broad application support experience with [core business applications]   * Knowledge of video-conferencing and telecom support needs   * Experience with Blackberry devices in an enterprise environment   * Working knowledge of a range of diagnostic utilities   * Internal Senior level helpdesk candidates will be considered   * Knowledge of Asset Tracking and process.     ESSENTIAL CAPABILITIES:   * Must be able to understand the organization's culture, philosophy and values   * Ability to make clear decisions that move self and others forward positively   * Ability to manage multiple concurrent objectives or activities, and effectively make judgments in prioritizing and time allocation   * Ability to gauge one's strengths and limitations   * Ability to provide solutions and best practices for solving problems   * Ability to process information with high levels of accuracy   * Ability to express oneself and communicate with others verbally, and produce a variety of business documents that demonstrate command of language, clarity of thought and orderliness of presentation   * Ability to deal with changes and adapt to a changing environment   * Ability and willingness to seek out work and accomplish goals   * Ability to understand customer needs and expectations, provide excellent service in direct and indirect manner, and fulfill customer expectations   * Must demonstrate the ability to maintain strict confidentiality of the firm's internal and personnel affairs.   * Ability to offer constructive feedback to and accept direct feedback from others Additional Information: WORKING CONDITIONS:   * Sitting/standing for extended periods of time.   * Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.   * Lifting and transporting of moderately heavy objects, such as computers and peripherals.     Work Hours: Workday schedule may vary according to business needs and requires working shift hours and/or being on pager duty, travel may be required. Upon the request of manager, incumbent may be required to work over time to complete the necessary functions of the position.     The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements. <a href="http://ropesgray.interviewexchange.com/candapply.jsp?JOBID=17731&jobboard=26" rel="nofollow"> Apply Online</a> </div> ]]>

<![CDATA[Sentri, Inc. (www.sentri.com) is one of the fastest growing Microsoft Gold Certified partners in New England, focused on providing Business Technologies and Services to Organizations in the areas of IT Infrastructure, Unified Communications, Collaboration, Contact Center, Dynamics CRM, and SharePoint Services. Sentri enables enterprises to make confident decisions about their technology investments, by helping them anticipate future needs and achieve the lowest total cost of ownership. Position Summary: Sentri is looking for an IT Purchasing Assistant who possesses excellent communication and organization skills with a solid Information Technology background. This position is part time to full time, Monday-Friday occurring during the daytime hours with time split between home and the office. The right individual will be business process and efficiency oriented. Additionally, this candidate should be confident with the Microsoft Office Suite applications and have a working knowledge of network infrastructure components such as servers, switches, routers, firewalls, etc… As the IT Purchasing Assistant, you will be performing a role that is viable to the growth of the company. Job Requirements: Quoting and Purchasing • Act as the Purchasing Agent to handle all purchasing of internal and external materials (i.e. software, hardware, and computer supplies). • Enter data into Sentri's field service and accounting applications in order to track quotes and purchases against internal and/or external purchase orders (POs), service requests (SRs), and projects. • Familiarity with QuickBooks a plus. Receiving • Track and match incoming materials against internal and external POs, SRs, and projects within Sentri's systems. • Notify proper parties upon receipt of product. Accounts Payable • Enter and track the vendor POs and coinciding bills as well as manage and handle material, purchase order and billing issues with vendors. Vendor Coordination • Act as vendor liaison to coordinate Sentri accounts, credit lines, procedures, negotiate best pricing, benefits, discounts, etc. • Maintain vendor accounts and lists and contact information. Technology • Level I desktop support troubleshooting experience]]>

<![CDATA[Welsh Consulting, located in Boston, MA, is an IT consulting firm providing IT strategy, support and project-related services to small and growing businesses in the greater Boston area. We provide our employees with a rich array of resources and experiences to expand their technical knowledge and encourage professional growth. At Welsh Consulting we value, encourage and reward initiative, teamwork and the desire to learn. We currently have opportunities for Network Engineers to serve our growing client base. Network Engineers have primary responsibility for LAN/WAN project implementation and long-term client support, including heavy interaction with end-users in diverse computing environments. Network Engineers are challenged on a daily basis working in an energetic, fast moving, collaborative, demanding and results-oriented work environment. Technical Experience/Skills Desired: • Experience implementing and maintaining LANs, WLANs and WANs in a business environment • Experience working with the following network protocols - TCP/IP, DNS, DHCP, etc. • Experience working with Windows XP/Vista/7, Windows Server 2003/2008, Exchange Server 2003/2007/2010, SQL Server 2000/2005 • Experience working with backup software, firewalls, routers, switches, etc. • Experience providing support for handheld devices including BlackBerry, Palm, iPhone and their integration with Microsoft Exchange • Experience working with virtualization and shared storage solutions • Experience providing desktop support to non-technical users of Microsoft Office and other business applications • Strong troubleshooting and project management/task management skills • Exceptional interpersonal skills and the ability to represent Welsh Consulting in a professional manner • Bachelor’s degree • Exceptional communication and organizational skills • Microsoft and Cisco certifications Description of the Role: • Conduct weekly network maintenance visits at client sites • Act as the main point of contact between Welsh Consulting and our clients • Resolve network and desktop issues in a timely fashion to ensure that clients are able to conduct their business without interruption • Participate and/or lead network upgrades, new system implementations, etc. • Coordinate with client’s other technology providers (ISP, phone vendor, software vendors, etc) to resolve technical issues that may arise • Participate in technical meetings and R&D efforts • Interact and develop rapport with client personnel Compensation is commensurate with skills and experience. Our benefits package includes medical and dental insurance, a generous pension and 401K plan, paid training classes and fully-paid MBTA/Commuter Rail Pass. Please email your resume to: consultant@welsh.com Relocation will not be considered. No telephone calls, please.]]>

<![CDATA[Rampage Systems, a world leader in the development of prepress software technology with systems installed worldwide, is seeking an experienced, self-motivated, energetic individual to join the company. Applications Support Specialist Rampage Systems is looking for a knowledgeable prepress applications specialist to work in our customer support organization. To be considered for this position, the ideal candidate must display excellent analytical and problem-solving skills, 5+ years experience in prepress production. Responsibilities: • Telephone customer support for over 1000 customers worldwide • Work proactively to identify and resolve customer problems in a proficient manner. • Trouble shooting and testing of products • Training and demonstrating of the product to end users and sales personnel • Working with product marketing and development to enhance our product line Qualifications: • Strong comprehensive knowledge of prepress applications such as: • Adobe Photoshop, InDesign, Illustrator, Acrobat and Pit Stop • Quark Express • Imposition software including Preps, Dynastrip and Metrix Education & Experience: • Bachelor’s degree or equivalent combination of education and technical education. • 5+ Years of prepress experience • Rampage user experience a plus • Pressroom/color experience a significant plus Rampage Systems offers a competitive compensation benefit package including health, dental, vision, life insurance, 401(k), short and long term disability, paid holidays, vacation and competitive salaries. Rampage Systems is proud to be an equal opportunity employer. For consideration, please submit a resume and cover letter along with salary requirements to: Rampage Systems, Inc., 411 Waverley Oaks Road, Suite 138 Waltham, MA 02452, Fax to 781-891-1001 Email to: jobs@rampageinc.com ]]>

<![CDATA[<img src="http://www.google.com/images/google_sm.gif" align="left"> Google Enterprise Opportunities The Google Enterprise team focuses on integrating Google's products and services into small and large businesses, educational institutions and government agencies. Consisting of high-achieving engineering, sales and marketing professionals, we work with an array of partners and customers to advance the company's mission of organizing the world's information to make it universally accessible and useful.Some of the Enterprise groups which currently have open positions available include:Sales: We are responsible for selling Google Enterprise's solutions portfolio (Google Apps, Google Search and Google Earth/Maps) into large, mid-market, and smaller accounts throughout the country. We are self starters who take on large territories, develop net new business from the ground up and consistently deliver on aggressive quarterly revenue targets in a highly competitive environment. We are looking for goal oriented and self-motivated individuals who are confident, thorough, tenacious, and willing to change the competitive landscape in the software space.Technical Support & Operations: We provide support to enterprises using Google products, including hosted applications like Google Apps, and locally-installed hardware, such as the Google Search Appliance. Our role is to make our customers successful throughout their lifecycle. Come join this team if you have a hunger to learn new technology, a desire to put the customer needs first, and care deeply about product quality. We are looking for individuals who can take ownership of difficult problems and show resourcefulness and persistence to find a solution.<a href="http://www.google.com/intl/en/jobs/enterprise/index.html#src=craigsengprofbos" rel="nofollow">Learn more about our Enterprise opportunities!</a> We currently have open Enterprise positions in the Boston area: <ul> <li><a href="http://www.google.com/intl/en/jobs/uslocations/boston/enterprise/index.html#src=craigsentprofbos" rel="nofollow">Massachusetts - Boston/Cambridge</a></li> </ul> Click on the link above to see our job openings and apply!]]>

<![CDATA[<div> Small Business IT Support Specialist Woburn, MA (West Cummings Park) Overview: MyIT Computer Services is a fast growing IT Service provider for Small Businesses in the Boston area. We provide end-to-end Business IT Solutions covering design, implementation, maintenance, and support (Computer, network, privacy/security, onsite and offsite backup/recovery, website Design/Hosting, Voice over IP, printer/scanner). Our unique Best Practices approach brings cost savings and peace of mind to small business owners. Job Description: As a member of the Small Business IT Solutions team, you will help design, implement, support and promote our services. This position require a broad range of technology knowledge and the ability to learn new technologies and environments. Required Skills: * Communication - ability to communicate with non-technical end users * Networking (Router, Firewall, VPN - Sonicwall) * Microsoft Office (Outlook, Word, Excel) * Windows Server Operating System (Windows 2000, 2003 Server) * Windows Desktop Operating System (Windows 2000/XP/Vista/7) * Security and Privacy concepts * Virus, Spyware, Adware removal and protection * Some hardware repair Optional Skills: * Remote Servicing * Web Server, Email Server, Exchange Server * Linux Server, Mac * Voip telephony, PBX * Smart Phone (iPhone, Treo, Blackberry) Qualifications: Minimum of 2 years job experience preferred. Additional Information: Compensation: * $40-50k/yr based on experience * Career growth opportunity *Must be legally authorized to work in US. Local candidates only. </a> </div> ]]>

<![CDATA[Experienced Salesforce.com Administrator / Developer. Must be a certified ADMIN with experience using VisualForce, APEX and (optional) experience integrating between Salesforce and other platforms like SAP, PeopleSoft, etc. Should have fundamental programming skills in JAVA, web-development (HTML, XML, CSS, etc). This is a permanent position joining an existing team. Benefits, flexibility, salary negotiable. Need someone with several years experience doing web development and JAVA programming and at least 1-2 years experience working in Force.com. Again, Certification REQUIRED. If you don't have your admin cert, don't call, don't write, don't waste your time or mine.]]>

<![CDATA[Product Manager NaviNet, Inc Cambridge, MA About NaviNet: As America’s largest real-time healthcare communications network, it is NaviNet’s mission to advance the efficiency and quality of care by delivering health plans, providers, patients and partners the advanced solutions, services and expertise needed to streamline business processes and drive industry-leading innovation. About Our Product: NaviNet provides web access to a wide array of custom healthcare transactions. Our solution is used by over 800,000+ healthcare providers across the country. The web site provides efficiencies and cost-savings to both our health plan customers and the offices that use our product by converting paper and telephone-based workflows to electronic workflows that are accessed easily within a browser. In addition, NaviNet provides a number of value-add transactions with other healthcare software applications, such as care management, revenue cycle, and clinical systems. NaviNet features encompass a spectrum – from those that are jointly developed with our customers and partners, to those that are a common part of the NaviNet offering and are developed entirely by our staff. We maintain an extremely high level of customer and end user satisfaction by taking great means to ensure that our product meets our end users needs and truly makes the provider office more efficient. Whether working closely with a customer to deliver a custom workflow, or with internal staff to deliver a value-add feature, you will be expected to provide a high quality product. Position Purpose: The NaviNet business model is based upon a two-sided network; NaviNet’s capabilities connect program sponsors (e.g. health plans, other types of ‘trading partners’) to end users (people working at sites that deliver / administrate healthcare). This model is supported by platform, application and partner solutions that address administrative, clinical, financial and other provider community workflows, loosely described as solution domains. The Product Manager Team is accountable for making sure that their respective ‘solution domain’ is aligned to further the business objectives of NaviNet, working cross-organizationally to ensure the product is successfully introduced to the market and meets its stated objectives. Responsibilities: •Coordinate the holistic business management of products in a given solution domain. •Understand, quantify and communicate the needs of the market to the organization in the form of market requirements. •Collaborate with stakeholders to build business cases that justify investment in new product opportunities. •Drive product strategy and articulate the vision via product roadmaps. •Partner with Delivery around the development and deployment of products based upon prioritized requirement backlogs. •Analyze potential partner synergies for the product. •Continuously update stakeholders regarding ongoing product development. •Develop and implement a go-to-market plan, working with all departments to execute. •Weigh options and make decisions to keep the organization moving forward. •Create, capture, and share knowledge using internal knowledge management and communication tools. •Conduct win / loss analysis and ensure the operational health of deployed products. •Perform competitive analysis to understand and enable response to market threats. •Deliver industry thought leadership by speaking at industry and trade events. Requirements: •Ability to cover full spectrum of strategic and tactical product management activities. •Be a natural communicator; influence and mobilize in a cross-functional organization. •Strong technical, operational and healthcare domain knowledge. •Familiarity with product management discipline. •Be very comfortable with ambiguity and lack of clear definition. •Strong interpersonal, verbal and written communication skills, networking, presentation and negotiation skills. •5+ years product management experience •BS/BA required, or equivalent work experience]]>

<![CDATA[EnerNOC, the nation's thought leader in developing energy efficiency solutions, is seeking a high-octane Desktop Support Specialist to provide exemplary customer service to our internal user base. Based out of our Boston headquarters or San Francisco office, you will leverage your core understanding of Windows Operation Systems and supporting technology to enable the daily operations of our 400+ employees, located throughout North America and expanding into Europe. Day in and day out, you will enjoy broad exposure to many different technologies and the freedom to make your own day; with the assistance and supervision of our extremely talented IT team, you will self-manage your objectives and develop your own path to achieving higher career ambitions in the IT industry. Unlike many helpdesk positions which might pigeonhole you in Tier 1 support, as EnerNOC’s Desktop Support Specialist you will be responsible not only for fielding tickets and inquiries from end users, but for diagnosing the issues they face and providing quality solutions. Our rapidly growing, techno-savvy organization provides ample opportunities for upward mobility to those employees who apply their skills and enthusiasm to making a positive impact on the company. You are excited by emerging technology, you care about end users and the high performance of the systems you support; by joining the EnerNOC team, you will make an impact at a high tech energy and advance your career by leaps and bounds. Apply now! EnerNOC, Inc. is a leading developer and provider of clean and intelligent energy solutions to commercial, institutional, and industrial customers, as well as electric power grid operators and utilities. Our technology-enabled demand response and energy management solutions help optimize the balance of electric supply and demand. We are a phenomenal team of people that support the effective, economical, and environmentally-friendly stewardship of energy resources. We passionately pursue this goal daily by acting as market advocates, working with unparalleled integrity, pursuing the best cost-benefit opportunities for customers and our business, and remaining firmly committed to what we do. We believe our values and enthusiasm are contagious! As our Desktop Support Specialist, your mandate will be to provide timely and professional customer service to our four-hundred local and satellite employees. Your prior helpdesk experience, specifically supporting Windows Operation Systems and supporting technologies in a corporate environment, will give you the framework for demonstrating value on day one. Familiarity with incident management (ticketing) software and good prioritization skills will enable you to manage the high volume of requests processed by our Desktop Support team on a daily and weekly basis. You have impeccable written and verbal communication skills and a proven track record of providing excellent virtual support to satellite employees, which will make you indispensable to our expanding world-class team. New user provisioning has been among your chief responsibilities in past roles and your technical competencies include TCP/IP, DNS, DHCP, active directory, remote access software and smartphones support. Experience writing documentation, training users, and ensuring Sarbanes-Oxley compliance would be an asset to your candidacy, and you are hungry to expand your expertise by rolling up your sleeves and diving into work. Join EnerNOC today and help us continue to transform the way the world uses energy. To apply: <a href="http://hiring.accolo.com/job.htm?id=238094678" rel="nofollow">http://hiring.accolo.com/job.htm?id=238094678</a> ]]>

<![CDATA[Financial Information Systems (FIS) provides the necessary technology and resources to support the financial and administrative systems of the finance division and user community. FIS provides PeopleSoft financials, personal computer, network, security, web and other technical assistance to the departments within Finance. FIS is responsible to provide leadership in the advancement of systems, applications, software and other technology. FIS is also responsible for providing access to financial data, maintaining the integrity of the data, securing information, developing IT standards and establishing proper system and administrative controls. FIS is dedicated to deliver the highest level of technical support and service to enhance the performance of the division and individuals. The Information Technology Analyst (ITA) is primarily responsible for maintaining secure access to the Financial Reports on our Windows based financial report servers. This includes: <ul> <li>Handling the day-to-day security requests for adding and deleting users in an adequate timeframe, while maintaining and reviewing the report access log; </li> <li>Maintaining and auditing over a thousand security groups, local groups, files and folders;</li> <li>Recommending and developing security measures to protect information against unauthorized access, modification or loss by monitoring reports and system logs.</li> </ul> The Information Technology Analyst (ITA) is responsible for and will be the point person for all desktop support within the division, this includes: <ul> <li>Installing and configuring of desktops;</li> <li>Providing technical guidance in the area of desktop hardware and software;</li> <li>Responding to in-person requests, emails and voice-mails for desktop support;</li> <li>Resolving network connectivity and operating system configuration problems for local and remote users;</li> <li>Working closely with other members of the FIS staff in coordinating desktop support efforts as various projects and issues arise.</li> </ul> As part of the FIS Team this position, is responsible for providing support to the Senior Information Technology Analyst and FIS Manager as various projects and demands arise.<img src="https://rs.careerliaison.com/pixel/un89prb">Basic Requirements: <ul> <li>Associate's degree with at least one (1) year of related experience OR a High School Diploma/GED with at least three (3) years of related experience </li> <li>Must be experienced in all phases of desktop configuration, security and standards. In addition, must possess experience in maintenance and troubleshooting of desktop hardware and software (Windows XP, Vista and Windows 7), Microsoft Office (2003 and 2007), network infrastructure, networking protocols and design including Active Directory, and GPO implementation </li> <li>Must have a demonstrated understanding of basic web-related technologies and/or basic programming such as HTML, JavaScript, PHP, Flash, SQL or VBA </li> <li>Excellent interpersonal, communication (verbal and written), strong problem solving, customer service, and detail oriented skills </li> <li>Ability to communicate/work with people of all levels of technical ability; demonstrated ability to interact with a user community with varying levels of computer literacy and to learn and use new technology; ability to simplify technical matters and to explain them to non-technical people </li> <li>A high degree of integrity/ethics </li> <li>Ability to handle multiple tasks simultaneously </li> <li>Capable of working cooperatively, independently, or as part of a team </li> <li>General mobility and lifting up to 50 lbs.</li> </ul> Preferred Qualifications:The following are all preferred: a Bachelors degree in Computer Science or related discipline is ; A+ and/or MCP (Microsoft Certified Professional) Certification or equivalent work experience;additional experience with desktop hardware and software in a client server environment, Windows server and client administration (ACLs) and network protocols (TCP/IP); security and network best practices; experience in various web technologies such as Macromedia, Apache, PHP/HTML, Thinwire, or Fatwire; and basic programming skills in SQL, VBA, or other programming language. Special Work Schedule Requirements:Typical schedule for this position is Monday Friday, 9 5. In order to support the production operation, this employee may work in the evenings and weekends occasionally. PLEASE APPLY ONLINE AT: <a href="http://www.tufts.edu/hr/jobs" rel="nofollow">www.tufts.edu/hr/jobs</a> Tufts University is an AA/EOE employer and actively seeks candidates from diverse backgrounds. <a href="http://www.Click2Apply.net/un89prb" rel="nofollow">Apply Here!</a>]]>

<![CDATA[Company Description: Orgamation Technologies develops management software for the childcare and early education industry. We are committed to providing software that helps our clients manage their operations more efficiently and effectively. The company is at an exciting stage; it has a well-established product and customer base and it is very close to growth stage. This is a great time for hard-working and focused individuals to join the company. Job Description and Duties: We are seeking a Tech Support Engineer or a Customer Support Representative to work closely with our clients on implementation issues. The support person will be responsible for the following activities: • Customer support and training • Analyzing customer requirements • Providing solutions for customer needs • Testing and documentation Essential Skills and Qualifications: • Background in Software • Knowledge of databases such as MS Access or SQL (for Tech Support) • Excellent interpersonal and writing skills • Energetic and highly motivated • Ability to take responsibility in a leadership role Position starts as part-time. Please send a resume and a cover letter describing how you will fit the company and how this job will help meet your goals. For more information, please view our website at www.Orgamation.com. ]]>

<![CDATA[Boylston Staffing is looking for a Technical Support Specialist to assist computer system users. Will answer questions and resolve computer problems via phone. This is a temporary to hire opportunity paying $14/hr while temproary and $38K when permanent. The hours are 8:30am-5:00pm Monday-Friday. · Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. · Answer user inquiries regarding computer software or hardware operation to resolve problems. · Enter commands and observe system functioning to verify correct operations and detect errors. · Install and perform minor repairs to hardware, software, or peripheral equipment following design or installation specifications. · Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. · Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. · Confer with staff, users, and management to establish requirements for new systems or modifications. · Refer major hardware or software problems or defective products to vendors or technicians for service. QUALIFICATIONS: · Training in vocational school, related on-the-job experience, or an associate’s degree. Two or more years of related work experience. · Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. · Knowledge of principles and processes for providing customer and personal services. · Strong telephone and interpersonal communication skills required. · Ability to use computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. ]]>

<![CDATA[Radio Solutions, Inc. is a fast growing two-way radio communications provider and an authorized dealer for Motorola, Tait, Vertex-Standard and many other manufacturers. We design, sell, install and service radio communications systems for public safety (police and fire departments), government and large business organizations in Boston area. We have immediate openings for service technicians, systems engineers and an installers. Responsibilities include setup, testing, installation and support of two-way radio, IT networks, and microwave equipment and systems. Specific product training is provided for the right applicant, however, formal training in electronics, good soldering skills and experience in electronics field is required. The applicant shall be able to demonstrate knowledge of basic electronic principles, electronic circuits and components. The applicant shall be familiar with radio communications / RF concepts. Computer networking and IT background a plus. FCC GROL / NABER certification a plus. We are looking for an enthusiastic personality with passion for electronics. Radio Solutions, Inc. offers full benefits package including health insurance and profit sharing plan. Interested applicants should reply with their resumes. All applications will be treated with strict confidentiality. 781-331-1008]]>

<![CDATA[High-growth start-up looking to fill several Junior Technical Support positions. PRIMARY RESPONSIBILITIES: * Monitor and maintain VPS (VWware) systems throughout the day * Responsible for resolution and customer satisfaction, diagnosing and troubleshooting issues. * Work with the Configuration and Engineering teams to effectively communicate the status of outstanding issues and problems * Help maintain the production and test environments, including application troubleshooting, configuration file maintenance, and server configuration and installation * Perform other duties as requested and related to expertise EDUCATION: Bachelors degree or greater in related field, or equivalent education and experience. NECESSITIES: * Excellent research, analysis, and troubleshooting skills * Ability to work independently and in a team environment * Exceptional interpersonal and communication skills * Must be detail-oriented, thorough, and vigilant Preferred: Microsoft Certification Please visit: www.bostontechnologies.com ]]>

<![CDATA[ Position Overview: In the Senior Technical Support Engineer role, you will be the highest point of contact for our clients in resolving highly complex technical and application related inquiries regarding Bullhorn’s software product. As a team leader and mentor, you will strategically partner with our clients and work to ensure that our core team of Analysts and Engineers continues to deliver world-class technical and application support. Responsibilities: •Collaborate and consult with enterprise clients to resolve highly complex software and technical issues •Partner with clients and help them optimize the way they use Bullhorn •Lead strategic projects as needed •Extensively research and document customer software and technical issues •Collaborate with other Support Analysts and Support Engineers to identify high priority issues and engage the Technical Operations, Software Engineering and Quality Engineering teams as needed. •Assist and mentor Analysts in researching, resolving and documenting customer issues •Act as the liaison between Senior Technical Analysts, Technical Operations and Quality Engineering teams •Mentor, train and educate Analysts on technical subject matter and problem solving skills •Escalate trouble tickets and priority issues to management as appropriate Skills and Experience: •B.S. in Computer Science, Engineering or Mathematics from an accredited University or College •5+ years experience in Network Administration or Quality Engineering and Support Engineering •2+ years of SQL scripting experience •Experience providing API guidance •Must be a highly creative, curious technologist and problem solver •Must have excellent listening and research skills •Must have strong documentation skills, verbal and written skills •Must have the ability to empathize with customers and convey confidence •Must have a deep understanding of networking and Internet connectivity •Must have a deep understanding of email technology (SMTP, iMail, LDAP etc.) •Must have experience supporting and troubleshooting e-mail applications •Expert-level knowledge of Microsoft Word, Excel and Outlook •Strong understanding of relational databases •Must have experience supporting a hosted, enterprise mission-critical application •Must have programming experience About Bullhorn Bullhorn is the global leader in On Demand, front office staffing and recruiting software, providing the only completely integrated front office solution for staffing and recruiting firms. Bullhorn's customers achieve the highest placement rates in the industry. By enabling recruiting, sales and management to live and work together, Bullhorn synchronizes sales and recruiting to generate, source and fill job orders in real-time, at anytime and from anyplace. Delivered through software as a service, Bullhorn continually meets the evolving business needs of its customers. More than 1,500 firms and 15,000 users worldwide, including some of the largest global staffing firms, partner with Bullhorn to meet the employment demands of the global economy. For more information, visit www.bullhorn.com or call +1(888)GoLive8. Bullhorn offers a competitive compensation package that includes base salary, bonus, paid vacation, medical/dental/vision plan, and 401K. To apply for this position, please send your resume to jobs@bullhorn.com For a list of open positions here at Bullhorn, please visit our website: www.bullhorn.com ]]>

<![CDATA[Computer Technician/Office Help Computer technician/Office help needed for an established and growing environmental contractor based in Canton, MA. Work in an office and field environment. Core business is collecting and cataloging large amounts of digital video of underground utilities for our engineering and municipal clients. Duties: 1. Collect field data from personnel, managing/storing data on network, burning digital video and database to DVDs, printing and binding hardcopy reports and transmit to customers. 2. Perform QA/QC on field data. Interface with customers concerning data requests. Interface with field personnel. 3. Resolve/repair computer related issues with office and field staff. Skills: 1. Person must be capable of working in a team atmosphere, communicate effectively and multitask. 2. Knowledge of Microsoft office suit required. 3. Knowledge of Microsoft Access a plus Please fax resume to (781) 781-2473 or call 800-422-0815. Ask for John. ]]>

<![CDATA[POSITION DESCRIPTION Position Title: Senior Technical Analyst Effective Date: February 2010 Department: Information Technology Reports To: Vice President, Information Technology Position Description: The position is responsible for the firm wide design, implementation and support of infrastructure, voice and the data communication networks and datacenter facilities in addition to the availability, scalability, security, documentation, and business continuity of all Sentinel’s business systems (email, financial and hr systems, remote access services, customer applications, etc.) and databases. The role is accountable for systems / infrastructure research and design, project planning, implementation of new/enhanced server based technologies, network and data security, business continuity, infrastructure monitoring and performance metrics, in addition to a exemplary level of customer service to internal clients. The incumbent participates in the overall planning, organization and change control processes related to the development and implementation of business aligned standards and best practices. Major Responsibilities: 1. Systems and Infrastructure Design and Management (35%) • Accountable for strategic and operational systems/architectural design, planning and cost estimation. • Provides operational project management in a manner consistent with IT and firm standards. • Develops and manages firm-wide technical infrastructure, voice/data communication networks and datacenter facilities, to support business applications and services. • Establishes and maintains efficient and effective change control management for systems and infrastructure. • Works with IT Vice President to support the business goals by assessing technical needs, recommending clear program and related project goals. • Performs research and analysis on industry trends, competitors, business and IT products and makes strategic and tactical infrastructure related recommendations. • Ensures that all system/infrastructure technology assets (e.g., servers, storage devices, network switches, etc.) are tracked and that periodic audits are performed to ensure that information is accurate. • Manages vendor relationships for system/infrastructure support services. • Responsible for maintaining system and infrastructure related budgets and the forecasting of future technology needs. 2. Business Continuity and Availability Design, Implementation and Maintenance (15%) • Responsible for the business continuity of all of the firm's system and network infrastructure and, in collaboration with applications staff, the recovery of business applications and databases using the disaster recover site and other methods. • Responsible for all backup and restore systems and procedures. • Responsible for the capture and reporting of availability trend analysis (e.g., application up time from a client perspective). 3. Systems and Infrastructure Documentation, Metrics and Organization (25%) • Works with Vice President of IT to identify, prioritize & scope projects and initiatives as they relate to strategic business goals Define, recommend and implement procedures/guidelines for implementation and support processes Responsible for service level performance metrics for all system and infrastructure elements (e.g. disk utilization, server capacity, network performance) • Evaluates current business processes and identifies gaps with industry benchmarks and current trends. • Develops and delivers recommendations for implementing proposed system and IT process changes to the Vice President of IT • Responsible for the documentation of system and network configurations Documents relevant problems/issues and resolutions to ensure transfer of knowledge to the IT staff and/or Sentinel clients as needed 4. Technology Support Assistance (25%) • Provides mentoring and hands on technical assistance to IT staff to meet departmental project goals and firm business objectives. • Troubleshoot hardware and software problems escalated from the Client Services Group • Provides Level II client support. • Provide coverage for Client Services Group Staff as required Knowledge Skills and Abilities: Education: • BA/BS • Technical and project management certifications preferred Experience: • Minimum of six to eight years progressively responsible experience providing technical design and support in mission critical environments. • Hands-on technologist with expertise as a mentor and counsel to technical staff. • Must have proven success managing complex projects in a collaborative, team oriented environment. • Thorough knowledge of planning, designing, implementing, managing, and troubleshooting data and voice networks, data security, hardware, peripherals, and management tools. • Two plus years experience managing a Citrix and thin client environment. • Must be able to administer enterprise backup solution. • Experience in the financial industry a plus. Software and Skills: • Network infrastructure design and implementation experience • High availability and business continuity design and implementation experience • Data center design and implementation experience • Windows 2003/2008 Server • Active Directory security and group policy • Exchange 2003/2008 and SPAM filtering technologies • Microsoft SQL experience (Oracle experience a plus) • Commvault data backup systems • Tape libraries and backup to disk solutions • Storage area networks and related infrastructure (Netapp, HP) • Virtualization techniques and technologies • Citrix Presentation/XenApp Server and thin clients • Current LAN and WAN IP network technologies • Firewalls and firewall configuration and load balancer technology • Network and system monitoring and alerting tools • Telephone system administration and support experience, • Vendor management • Contract negotiations • Outsourced services management experience • Financial LOB Applications Mental/Physical Requirements: • Fast paced multiple location environment, multiple tasks and demands • Ability to initiate, manage and implement multiple projects simultaneously without direct supervision in an organized, professional and efficient manner • Ability to work effectively and to interact with clients, as well as third-party vendors and service providers Additional Requirements: • On call 24x7 cell phone rotation • Night and weekend work as required • Business continuity 24x7 if required • Must be able to check on systems, backup and email remotely Disclaimer: This description is not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed. Management retains the discretion to add to or change the duties of the position at any time. Company Background: Sentinel Benefits & Financial Group employs more than 140 benefits professionals who serve more than 2,700 clients throughout New England and the U.S. From our conveniently located offices in Reading, MA and Rumford, RI you will enjoy a team-oriented work environment. Recognized as one of the largest privately-owned benefits firms in Massachusetts, Sentinel is looking for the right people to join our talented, professional team. Our Culture: Our people care about our organization. We are a company with a mission to be the best in our industry. Being part of this company means that you are part of something special. Sentinel Benefits & Financial Group offers paid vacation, 9 Holidays and 1 floating holiday, company sponsored medical insurance, life insurance, AD&D, short and long-term disability, 401(k) Plan and free parking. Sentinel Benefits & Financial Group is an Equal Opportunity Employer. Interested candidates should mail, fax or email a resume to: Human Resources Sentinel Benefits & Financial Group 55 Walkers Brook Drive, Suite 100 Reading, MA 01867 Fax: (781) 213-6726 Email: hr@sentinelgroup.com Subject Line: Senior Technical Analyst For further information, please check us out at www.sentinelgroup.com. ]]>

<![CDATA[ Carrier Corporation, a subsidiary of United Technologies Corporation (NYSE:UTX), is the world's largest solutions provider of air conditioning, heating and refrigeration equipment for commercial, residential and transportation applications. A global organization, we have 43,000 employees worldwide and annual revenues in excess of $10.6 billion. We have a world wide network of independent distributors and dealers, who sell, install and service Carrier products in more than 172 countries on six continents. Our products are globally designed and engineered and manufactured in 85 facilities around the world. We are at the very forefront of the industry, developing exciting new products that make use of advances in computer and Internet technology, developing ever more environmentally safe refrigerants and dramatically reducing the power requirements of our products. Willis Carrier invented modern air conditioning over a hundred years ago. Today Carrier Corporation leads the world in the manufacture and sale of heating, ventilating, refrigeration, air conditioning and HVAC systems and products. Sensitech Inc., a business unit of Carrier Corp., is looking for a Senior Technical Services Rep for our corporate office in Beverly, MA. Assists customers by providing phone support and troubleshooting of Sensitech products, computer hardware, software and servers Responsible for maintaining a high standard of customer satisfaction while following Sensitech policies, procedures, and warranties Process Improvement (`3 Participate in Technical Service team process improvement activities designed to improve service quality and proactively address product/customer issues Periodically review existing procedures (Work Instructions) to ensure compliance with current practice and Sensitech(`9s Quality System Ability to learn and conduct electronic fault finding to component level Knowledge and experience in measurement equipment such as Oscilloscopes, Multimeters and Spectrum Analyzers Researching, responding, and resolving various customer inquiries received via telephone, e-mail, and voice-mail. Ability to learn the company(`9s products and applications Speak to the end user at their level of expertise to solve problems via face to face interaction, telephone, and/or e-mail Collaborating with internal departments ensuring that major technical support issues are properly addressed Information Technology Experience o Network (LAN/WAN) administration o Working knowledge of TCP/IP protocols, internet connectivity o Windows administration o Workstation support o Basic understanding of the principles of network security o Understanding of the following technologies XML, Visual Studio 2005, NET Framework, MS SQL Server, HTML, Javascript, Web services/SOAP JOB REQUIREMENTS: Minimum of 2-years in a customer service/technical support field with direct customer contact Experience in building, upgrading, and troubleshooting systems is required Technician certification (CNE, MCP, A+) or a Bachelors Degree in CS or Electrical Engineering preferred MCSA is desirable Strong communication skills, ability to handle customers with tact and patience Hand-on expertise in administration, implementation and support of Microsoft environment including Windows 2000/XP/2003, IIS, TCP/IP, and SQL 2000/2005 Must have strong attention to detail, analytical, and problem solving skills Strong organizational, writing, and documentation skills Ability to multitask, respond quickly, and follow established procedures Mix of languages, platforms, and/or operating systems in work history Strong experience testing on the Microsoft platform www.sensitech.com To Apply for this position, please <a href="http://carrier.contacthr.com/15360852" rel="nofollow">CLICK HERE</a>]]>

<![CDATA[Exciting ground floor opportunity to be part of a growing and innovative company. Responsible for resolution and customer satisfaction, diagnosing and troubleshooting issues. Bonus if you have a particularly strong aptitude for in home networking and internet troubleshooting and a thorough understanding of MS Office Applications. Please be certified in MCP/MCDST: XP or MCTS: Vista or MCITP: CST or MCSE: 2000. Not necessary but preferred: Microsoft Office Specialist. Please apply if you have the above and are excellent in Desktop Operating Systems, Networking and Internet and have top of the line phone skills. Please send resume. Work and training begin soon. You will be contacted within 24 hours if we are interested. ]]>

<![CDATA[As a world leader in 2D and 3D design, engineering, and entertainment software, Autodesk delivers the broadest product portfolio, helping over 9 million customers, including every member of the Fortune 100, to continually innovate through the digital design, visualization, and simulation of real-world project performance. From architecture, manufacturing, transportation, and utilities to telecommunications, video games, television, and film, Autodesk customers are leading the 2D and 3D design world by improving their design processes through increased efficiency and productivity. In fact, the last 14 Academy Award® winners for Best Visual Effects used Autodesk® software. By enhancing collaboration and communication and digitally improving the real-world performance of projects before they are built, Autodesk customers are solving their business challenges, avoiding costly rework, accelerating project cycles and time to market, and ultimately gaining competitive advantage. Title: Civil Engineer Frontline Specialist #100000004R Location: home residence office location Location Area: Boston Role/Purpose Autodesk Technical Specialists participate in all phases of the sales cycle by working closely with the sales team to demonstrate how Autodesk solutions help customers address issues and achieve business goals. The Autodesk Technical Specialists propose solutions based on their strong industry knowledge, in-depth product knowledge, and business acumen. They thoroughly understand the capabilities of the Autodesk solutions and the business benefits customers can realize by implementing those solutions. An Autodesk Technical Specialist functions as a trusted advisor to the customer. The Frontline Technical Specialist primarily engages with customers, sales teams, and channel partners utilizing internet conference technology. The Frontline TS is the first point-of-contact for sales teams and channel partners for specific application presales inquiries. They may assist in matching a solution to customer's needs, direct teams to appropriate resources, or deliver web-demonstrations to the customer. The Frontline Technical Specialist capitalizes on inherent high energy and charisma to support the Autodesk Personality Programs and is responsible for leading all technical aspects of Autodesk Sales campaigns. S/he uses in-depth industry and software knowledge to uncover customer business issues earning status as a trusted advisor with the customer. As a thought leader and cutting edge innovator, the Personality Programs TS presents to all levels in the customer base as well as Channel Reseller Partners, from executives to end users, in order to facilitate customer understanding of Autodesk's products and services. S/he presents products while evaluating areas of opportunity for expanded implementation of Autodesk solutions. Principle Duties and Responsibilities: * Acts as first point-of-contact for technical presales needs of channel partners and Autodesk sales teams. Proactively engage partners in support of sales strategies and campaigns. Respond to partner and sales team technical sales inquiries via email and phone calls with appropriate follow-up through resolution . Inquiry resolution may include direction to appropriate technical sales resources, conducting customer discovery calls or web-demonstrations, or answering technical presales questions. * Communicates product features and benefits in pre-sales situations. Present Autodesk products in a professional, engaging manner to prospective customers primarily in the form of web-presentations. Presentations may also be live as the opportunity demands. Also provides customer consultation, support and product presentations at industry specific trade shows. Present the proposed solutions and relate them to the customer's business issues. Perform analysis and lead discovery of adjacent opportunities. Investigate, uncover and understand a customer's business issues. Identify areas of opportunity for customer process improvement. Identify and propose options for improvement or resolution of customer issues and relate those solutions directly to the customer' business goals/issues. * Provides product demonstration assistance in customer facing events. Conduct professional product presentations and demonstrations in-person at live events including large Autodesk-hosted events (Autodesk University, One Team Conference, Product Launch Events, etc.) as well as smaller territory sales, reseller-hosted or user group events. Present at major conventions (URISA, ASHTO, SIGGRAPH, ASHRAE, AIA, Green Build, etc). * Works with Autodesk Marketing Teams to ensure appropriate technical messages and content. TS should provide pro-active involvement in marketing material creation for both the Technical Marketing Managers and Autodesk Field Marketing. Ensure that datasets and related scripts are prepared correctly. Messaging should be clarified and refined to include key features and functionality. TS should influence the marketing messages with fresh ideas from the field. TS should review content and offer guidance on webcast topics, developing reseller workshop materials, tour event content, and marketing copy. * Creates online presales content. Creates online content - including AVIs, podcasts, vignettes, PowerPoint presentations and other media. Develop content and present regular webcasts in support of sales strategies and marketing campaigns. * Provides post-sales support escalation assistance as needed. TS may be requested to provide technical support escalation assistance on a limited basis. TS should involve existing support channels including Autodesk Authorized Resellers and internal support mechanisms and maintain engagement to ensure issue resolution. * Acts as the face and voice of Autodesk solutions. Must be willing to become a 'public personality' - for example, photographs are leveraged in all outbound marketing materials. Must represent Autodesk in a highly professional manner at all times as part of Autodesk's corporate branding initiatives. Evangelizes the Autodesk product line and corporate story and represent Autodesk as a professional technology corporation. Technical Specialists will establish and maintain a tight connection with the industry community by pursuing industry affiliations, actively evangelizing in user communities as well as the education space. Required Skills and Experience * A Civil Engineer, Senior Designer or Civil CAD Manager with: * At least 5 years of design experience in the Civil Engineering industry * Bachelor degree in Civil Engineering required / professional registration preferred but not required. * Practical design experience in one or more of the following fields of Civil Engineering: * Roadway Design / Transportation - including new roadway design, existing roadway rehabilitation and/or roadway widening. * Site Design including commercial and/or private design projects including Residential subdivision design, big box retailer and strip mall design and municipal facility design. * Utility Design - Layout and design of Storm Sewers, Sanitary Sewers, Open Channel Flow, Watershed Runoff and Detention/Retention pond design. * Construction Engineering - including the planning and execution of the designs from transportation, site development, hydraulic, environmental, structural and geotechnical engineers, survey * Environmental Engineering - Experience in wetland mitigation and restoration as well as knowledge of sustainable design best practices. The candidate should possess: * Excellent oral communication, writing, and presentation skills - including comfort with large audiences. * Strong teamwork building / relationship management skills. * Works independently and can manage multiple priorities. * Technical sales experience a plus. * Ability to travel frequently (25% of time). Software knowledge and capabilities: * Working knowledge of CAD design programs such as: * AutoCAD, Micro Station * Working knowledge of Civil Engineering/GIS Software such as: * Autodesk Civil 3D, Autodesk Land Desktop, Civil Design and Survey, AutoCAD MAP 3D * Bentley Geopak, InRoads, Powercivil or MXRoads * Carlson Civil Design Packages * ESRI products Autodesk provides one of the most exceptional compensation and benefit packages, including stock options for all employees, 401k matching, six-week sabbatical after four years of employment, domestic partner policy, ongoing employee training and development, flexible work hours and more! If you are an extraordinary person who strives for excellence, please submit your resume online at <a href="http://www.autodesk.com/careers" rel="nofollow">http://www.autodesk.com/careers</a> - Job Req #100000004R. Autodesk is proud to be an equal opportunity employer that is committed to a diverse workforce. ]]>

<![CDATA[We have an immediate opening for a Technical Support Specialist. Your responsibilities would include: Onsite installation, training, support, and repair of our computer based systems. Provide technical phone support to our customers and computer based remote support. Prepare computer equipment for shipping REQUIREMENTS: • Excellent Customer Service & Time Management Skills (including situation evaluation and ticket prioritization) • Excellent Communication Skills (Written and Verbal) • Ability to handle large phone call volume and multi-task • Knowledge of Microsoft software and ability to learn new software package • Track all work within the call management system • Perform hardware and software upgrades, as approved • Participate in professional development and training opportunities as appropriate. • Other duties as assigned. QUALIFICATIONS: • Detailed knowledge of computers and peripherals • Detailed understanding of the Microsoft Windows operating systems, and experience with a wide range of applications and hardware. • Familiarity with basic LAN topology and client/server computing environments • Knowledge of various general software products, including MS Office • Minimum 3-5 years experience of supporting end-user computing • High level of discretion in dealing with sensitive and confidential information • Ability to work independently as well as a member of a team • Ability to independently identify, research, balance, prioritize and troubleshoot technology projects and issues • Ability and willingness to lift, move, and setup computer hardware and peripherals • Rigorous attention to detail and keen problem-solving skills • Demonstrated and persuasive written and oral communication, organization and presentation skills. • You must be neat in appearance. • Have the ability to work with customers directly • Have a GREAT driving record. Some travel out of state and overnight stays may be required. Have any Point of sale experience is a BIG PLUS! About us: We are a growing technology driven company with over thirty years of experience delivering high quality products and services to clients in local, national and International markets. ]]>

<![CDATA[Technical Support Technician We are looking for a bright and motivated individual who will perform the following tasks: * Video Conferencing Support * Machine Imaging * Telephone Setups and Support * Hardware Inventory Management * Network Printer Support * Other duties as assigned Work will be done in the field and within the ticketing system. At least 1 year experience in an IT-related role is preferred. This is an entry-level, full-time position. Must have superior communication skills (written and verbal). Bachelor's degree preferred. Must be able to lift 50 pounds. ]]>

<![CDATA[Small computer company on the south shore has an opening for a Part Time (approx. 20 hours/week) Experienced Computer Technician (Min.2 years computer repair and network experience). Must look/act professional, be able to work independently and speak English well. The ideal candidate will possess working knowledge of: Computer / server repair and upgrades (in-house and on-site) Maintenance support and concepts Low and high-end data backup solutions System reinstalls (manual and automated) Driver installation for all OS’ (local and remote) New / refurbished computer sales and builds Networking (wired and wireless w/security), firewall and securities Data and printer sharing (server and local) OS support (MS Server ALL / MS Vista ALL / XP ALL / 7 ALL / Blackberry) Other requirements: drivers license and tools for on-site work. About US: In business for over 10 years, we are a growing professional company providing support for both residential and commercial clients. From the home user (1 – 2 computers) who needs a wireless setup / printer setup / virus removal to commercial customers (50 – 150 computers) who needs network troubleshooting / new system roll-outs / exchange problems / switch and router replacement. Other duties include In-house/bench work, remote support and general customer service. Please email your resume. ]]>

<![CDATA[About SmartSource: SmartSource is an emerging leader as a SaaS provider of e-marketing automation products and services. Our applications enable our clients to define, build and manage leading-edge marketing solutions. Our focus is on automating “best practice” marketing processes. We are experiencing rapid growth as a result of our innovative products and the expertise we bring to our clients. Position Summary: This is a mid-level position. The Technical Services Specialist is responsible for completing various advanced technical tasks for clients in support of their on-line marketing applications. Primary duties include using our applications and tools to create advanced configurations for email marketing campaigns, complete workflows, handle simple to complex ad-hoc data requests as well as provide application support to clients. This person will also assist our Marketing Services Specialists with preparing e-marketing broadcasts to our full service clients. Essential Responsibilities: • Completes complex e-marketing campaigns and configurations with advanced HTML/XML • Completes workflow preparations • Performs simple to complex data requests • Completes email and on-line survey preparation activities for clients on a daily basis • Manages multiple client production schedules, prioritizes workload • Communicates directly with clients and management to coordinate projects • Works with clients to clarify information to ensure work is completed accurately • Demonstrates strong organizational skills to meet all objectives expeditiously • Troubleshoots daily production issues as they arise, escalates issues as necessary • Follows outlined quality assurance procedures, closely manages details of all work performed • Reports any quality-related or client-related issues to management, resolves outstanding corrective action items as they arise • Professionally represents SmartSource to assigned clients, builds client relationships • Helps foster a team approach to meeting objectives of our clients • Participates with the department re-engineering efforts to increase efficiencies Required Computer Skills: • Advanced HTML • Macromedia Dreamweaver, CSS, SQL • VB.Net, XML a plus Qualifications: • Previous second level/Tier 2 customer service in a software firm • Excellent written and verbal communication skills • Detail oriented • Bright, energetic personality • Proven ability to organize, prioritize and complete multiple tasks within a tight timeframe • Ability to follow defined procedures as well as learn and implement new procedures • Creative approach to problem solving ]]>

<![CDATA[IDG is currently seeking a Sr. Desktop Support Analyst with 4+ years solid experience, with a strong working knowledge of current industry standards and practices. Responsibilities include: responding to day to day Technical Support requests; troubleshooting and solving Technical Support issues; software installation and configurations; printer maintenance and support; troubleshooting WAN/LAN and wireless connectivity issues; new PC installations; PC upgrades. Job Requirements : Qualifications of the ideal candidate are: senior level experience troubleshooting, installing & connecting equipment and software; demonstrate strong technical skills; well versed in the installation and maintenance of the Microsoft Windows Operating Systems, XP, Vista and Windows 7, with experience in MAC OS.X; application support experience with MS Office 2003/2007 Suites, MS Exchange, Symantec, Lotus Notes; experience in desktop imaging ; experience with Handheld devices such as Blackberry; working knowledge of networking elements, CISCO and VPN technologies; Knowledge of remote support tools; high aptitude for technical problem troubleshooting and resolution implementation; demonstrated excellent interpersonal/communication, multi-tasking, and organizational skills; flexibility to meet identified business needs; possess the ability to take direction and show good judgment/time management when escalating issues; keen attention to detail and follow through; excellent communication and customer service skills; ability to work after hours during scheduled maintenance; Proven experience and success working effectively with people at all levels of an organization, Relevant and Microsoft certification a plus. To register and apply directly to this position, please follow: <a href="https://idg.tms.hrdepartment.com/cgi-bin/a/highlightjob.cgi?jobid=132&lcid=en-US" rel="nofollow">https://idg.tms.hrdepartment.com/cgi-bin/a/highlightjob.cgi?jobid=132&lcid=en-US</a>]]>

<![CDATA[ <center> <h2> Are you an IT professional looking for a flexible job? Are you a tech savvy student? Are you a PC shop or company wanting to expand your business? </h2> </center> SupportSpace is looking to expand their Expert network. - Provide Virtual Technical Support. - Make Money. - Work Anytime, Anywhere. - As an IT Shop, Expand Your Business. Who is SupportSpace? Service is our business and passion. We are dedicated to providing the ultimate service experience through the game-changing advancement of remote services and virtual expert networks. Some of our partners: Geeksquad, TrendMicro, Webroot, Check Point, Ad-Aware and more... Our partners provide the customers, you provide the support. Why should I become a SupportSpace Expert? • Create your own work schedule. • Gain credibility by joining the #1 online technical support community. • Make money while we provide the customers and platform. • Get recognition and visibility with customer reviews. • Help customers who seek technical expertise. How does it work? Once you are SupportSpace Certified, customers will be sent to you based on your expertise and profile. We will evaluate your profile and skills to determine if you have the necessary knowledge. Get SupportSpace Certified > Provide Tech Support to Customer > Make money Compensation? Compensation is a fixed price based on the type of service you provide. SupportSpace Experts can make more than $4,000 US a month depending on commitment level. Requirements? We require our Experts to become SupportSpace Certified before they can provide support to our customers. To become SupportSpace Certified you must have relevant tech knowledge for any of the various service types. Service Types: • PC Software Support Windows XP & Vista • MP3 players (iPod, Zune, etc.) • Anti-Virus • Mobile cell phone devices • Backups • Microsoft Office • Firewalls • Anti Spyware • Internet • Cameras • Networks • And More... Apply Now: Go here to begin the SupportSpace Certification process: <a href="http://www.supportspace.com/support/becomeAnExpert.s2" rel="nofollow">http://www.supportspace.com/support/becomeAnExpert.s2</a> If you have any questions, email: certification@supportspace.com Other Relevant Links: SupportSpace Service Site: <a href="http://www.supportspace.com/" rel="nofollow">http://www.supportspace.com/</a> SupportSpace Corporate Site: <a href="http://corporate.supportspace.com/" rel="nofollow">http://corporate.supportspace.com/</a> ]]>

<![CDATA[Please read this posting in its entirety. Our company is a leader is the online dating and social networking industry for gay men around the world. Our 100 person company and suite of websites serve over 4 million users around the globe, including a website containing user-generated explicit adult content. If you are not comfortable with adult content, this position is not for you. For more information about this position or to learn more about our company, visit www.online-buddies.com. No phone inquiries please! The Senior Windows / Mac System Administrator is responsible for implementation, maintenance, security, and troubleshooting of Windows- and Macintosh-based internal systems ensuring uninterrupted day-to-day operation of the Company, and leads operational monitoring of the company’s primary Web presence. The Senior Windows System Administrator also oversees the help desk staff. Essential Duties Include... • Administer office servers, workstations, laptops, wireless networking, and VoIP NBX phone system • Purchase computers, network hardware, peripheral equipment, software and related supplies • Coordinate all monitoring activities for the production website, including on-call schedules and escalation procedures • Maintain compliance with requirements of security and financial IT auditors, including software licenses, security and backups • Manage Active Directory/Kerberos-based host security, file permissions, and file system integrity • Implement and monitor backup and disaster-recovery systems • Establish and enforce technology-related purchasing policies • Centralize and maintain wiki (SharePoint and/or similar tools) for ease of access to updated company documentation • Monitor all office technology resources from purchase through end-of-life, maintaining optimal configuration • Audit all fixed assets and manage flow of work in the Help Desk team Education and Training Required... • Bachelor’s degree in Computer Science, Engineering or related technical discipline • MCSA/MCSE Certification a plus Skills & Competencies Required... • 5 years of experience in Windows server administration; Linux administration a plus • At least one year experience managing / mentoring a small help desk team • Active Directory and Group Policy planning and deployment • Windows Server 2003/2008, Windows XP, Windows Vista • Microsoft Exchange 2003/2007/2010, Blackberry Enterprise Server and Microsoft Office Communicator • Mac OS in a corporate environment • Solid knowledge of monitoring tools: System Center, Nagios, Cacti, Snort, Ganglia • Cisco PIX/ASA firewall, VPN, SANs, DHCP, RADIUS, SNMP, VMware ESXi, VMware Fusion, SharePoint, SQL Server, BackupExec, Symantec, Sophos Anti-Virus, Microsoft WSUS, CITRIX • Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations • Proficiency in project execution and follow-through with a high level of detail, with demonstrated presentation skills • Solid organizational skills: ability to multi-task, prioritize, meet multiple deadlines, and have a willingness to work long hours • Ability to collaboratively and constructively work with technical professionals and vendors • A commitment to outstanding quality and reliability, and the initiative to remain current with new technologies • Must be able to communicate technical information to non-tech-savvy employees. • Knowledge of and experience with PCI compliance a plus]]>

<![CDATA[ About Retail Solutions, Inc (RSi) Retail Solutions applies science to retailer data. Retail Solutions develops and delivers a comprehensive suite of Software-as-a-Service (SaaS) solutions that turn retailer data, such as point-of-sale (POS), supply chain, merchandiser feedback and EPC data into actionable visibility into the store and onto the shelf. Leading companies such as Anheuser Busch, Colgate-Palmolive, Gillette, HP, Kao Brands, Kraft, Procter & Gamble, Schering-Plough Corp., and Unilever trust Retail Solutions to grow their retail sales, maximize in-store operation productivity, plan and execute more effective promotions, reduce their costs and join efforts with retail partners to improve shelf availability and consumer satisfaction. Please visit <a href="http://www.retailsolutions.com" rel="nofollow">http://www.retailsolutions.com</a> for more information. Analytic Consultant Job Description The Senior Analytic Consultant is responsible for driving all phases of RSi’s most strategic customer projects, primarily related to out-of-stock reduction and improved promotion execution - from statement of work definition to project completion. These highly visible projects are typically sponsored by Vice Presidents at the world’s very largest consumer products manufacturers and often involve collaborative work with their retail partners. Primary Responsibilities • Lead collaborative strategic projects with key customers using RSi software and analytical techniques to quantify the extent of lost sales due to out-of-stocks and/or poor promotion execution along with measures of their primary failure modes and root causes • Perform business process mapping and engineering in support of pilot tests that will scientifically demonstrate ROI to the customer • Manage customer expectations and RSi deliverables while maintaining the continuously high customer satisfaction that RSi is known for • Capture feedback from customer engagements to continuously improve RSi’s service offerings and drive requirements definition for enhancing RSi’s analytic applications Skills and Experience Required • BS Degree with 0-2+ years relevant supply chain, operations, category management studies or related experience preferably in the consumer products or retail industries • Strong analytical and data analysis skills demonstrated by experience and references; experience developing data-driven analytical models of various operations / policies • Excellent oral and written communication skills • Strong presentation skills, particularly with customers present • Excellent people skills • Software skills such as Excel (required), Access, VBA, SQL, Monte Carlo Simulation, Matlab, etc. are highly valued • Working knowledge of related enterprise software applications (e.g., SAP, i2, Retek, SAS, Cognos) is highly valued Growth opportunities abound in this rapidly-growing, fast-paced and innovative company. A successful individual may have the opportunity to fully manage key customer relationships, lead a service offering, manage an industry segment, and/or take on product management responsibilities for RSi applications. This job opportunity requires up to 20% travel is located in Cranston, RI. ]]>

<![CDATA[NBM is seeking motivated and knowledgeable professionals to enhance our growing team of technicians. Candidate must have experience servicing and networking copiers, printers and scanners. Excellent opportunity for growth to supervisor and management positions. NBM offers on-going factory training, excellent salary and a full benefits package.]]>

<![CDATA[Looking for experienced computer technicians to join our team of nationwide independent contractors. Currently we're looking for Boston technicians to join our team. In this economic times, every little bit of extra income can help. We're looking for experienced technicians who are self starters and wouldn't mind making an extra few hundred dollars a month doing work on the side for our company. We're currently looking for 2 part-time technicians in the Boston metro area. One with availability during the day, and one with availability after 4pm and on weekends. Technicians will be assigned tickets in Boston and will do onsite computer repairs, virus removals, hardware replacements and other typical computer services. We are looking for technicians who are currently employed and only want part-time work. Due to the nature of this business, we'd prefer to have employed technicians who aren't counting on our tickets to pay next months rent. Our happiest technicians have jobs they like, but just like the extra income that working with us provides. Our ideal candidate would have at least 3-5 years of experience. Live in a central location to most areas of Boston(our coverage range is 40 miles from your location). Have some flexibility during the week and on Saturdays. We typically do a fair mix of desktop versus laptop repairs, and commercial versus residential repairs. The pay is $20 an hour per billable hour, payable in quarter hour increments with a minimum of one hour billable for every appointment. In addition you'll receive a $10 destination fee for each appointment as well. Due to the nature of this business, some weeks will be very slow(i.e. around the holidays, and others could produce up to 10 calls in a week). Our best techs are people persons who provide a well rounded computer repair experience, and they average over 2 hours per call. We take pride in not just providing good technical work, but also outstanding customer service. We keep in constant contact with our customers, and monitor every service call to make sure that the customer is satisfied throughout the process. To be considered for the position you must have access to the following: - Computer Tool Kit - Internet Access - Reliable Transportation, Car Insurance - Cell Phone - GPS (Highly recommended) - Laptop (Highly recommended) If you're interested, send an email plus your resume in response to this job posting. We look forward to having you as a part of the team. ]]>

<![CDATA[We are seeking a highly motivated Technical Consultant to join Industrial Defender Services team. In this customer-facing role, you will provide technical expertise to deploy our state-of-art cyber security product suite for our global and high profile customer base. Focusing on real-time mission critical industries in the area of securing SCADA, DCS, EMS and other process control systems, you will be on the leading edge of a securing and protecting vital critical infrastructures in Electric, Oil & Gas, Chemical, Water and Transportation industries from cyber attack. Responsibilities: • Working closely with customers to understand their network and system vulnerabilities. • Design appropriate mitigation architecture to protect customers’ critical assets. • Configure, install, deploy and tune customized customer firewalls, SEMs, and intrusion detection sensors, both network and host-based. • Conduct technical training on Industrial Defender product suite. • Troubleshoot and support customers for production launch. Requirements: • BS degree in Computer, Information Systems or Engineering related field preferred. • Strong interpersonal, customer service and decision-making skills, with ability to manage multiple projects and priorities in a fast-paced environment. • Strong working knowledge of security monitoring, VPNs, IDS, IPS, firewall technologies, and Microsoft and *NIX operating systems. • Good knowledge of Perl, database, SQL, Java, HTML and XML. • Self-directed and motivated, with ability to work independently, as well as collaboratively in a team environment. • Excellent oral and written communications with solid organizational, time management and project management skills. • Ability and willingness to travel on customer needs. Industrial Defender provides a suite of integrated products and services dedicated to assuring the availability, reliability and security of critical infrastructure. With a primary focus on enabling enterprises to extend their corporate IT strategy to incorporate control systems environments, our solutions co-exist and interoperate with traditional IT management tools to provide a unified view of enterprise security.]]>